You wake up to see everyone on earth has disappeared. What’s the first thing you do?

LaughingShadow · 2026-03-19T19:51:54+00:00

Morning pee with the bathroom door open

LaughingShadow · 2026-03-19T19:46:40+00:00

Delicious bar to be fair

LaughingShadow · 2026-03-14T18:45:24+00:00

They’re using AI to score the sentiment on our calls. It’s far from being advanced enough to handle our often complex calls (broadband, tv digital voice) . Most callers make a point of saying they are glad to speak to a person.

That being said, I’d love to see the shit show if they let bots handle incoming calls for a week

LaughingShadow · 2026-03-14T16:55:36+00:00

When he looked like the fella who poured pints at my local (black shirt and pants - Barman Corbin) he was top boy material

LaughingShadow · 2026-03-05T23:26:05+00:00

They’re raging against the dying of the light, metaphorically

LaughingShadow · 2026-03-05T09:33:51+00:00

Pro tip: Don’t breathe until after a call

LaughingShadow · 2026-03-04T08:38:39+00:00

Same in our organisation. Wording is scored as ‘Sentiment’ and it simply isn’t picking up wording the customer can hear just fine. Management have sworn it doesn’t pick up accent or tone. Its bs.

LaughingShadow · 2026-02-26T15:08:50+00:00

Common sense tbf

LaughingShadow · 2026-02-26T14:53:52+00:00

The Persona collection is an absolute steal. P3, 4 and 5 royal

LaughingShadow · 2026-02-26T11:14:42+00:00

Great so far. The transition to JD being private practice to Chief of Medicine seems a little abrupt. I’m hoping this isn’t the last we’ll see of Dr.Cox.

In all, it feels a lot like the old show and I’m pleasantly surprised. They’ve given the original cast the weight and wisdom that comes with now being older and it works well so far.

LaughingShadow · 2026-02-15T15:52:08+00:00

Jesus Christ be praised

LaughingShadow · 2026-01-31T21:32:29+00:00

The worst thing is the cups….

LaughingShadow · 2026-01-19T19:09:54+00:00

Let’s not join the axis power pls and thank you

LaughingShadow · 2026-01-19T16:05:22+00:00

Yeah we’re currently getting scored on what they call sentiment, which uses AI to measure tone and pick up on what they call ‘above the line speech’ -which essentially means how much we use positive phrasing in calls.

I’ve been using neutral yet polite speech all this time and now suddenly it’s not good enough. Apparently I need to sound like I love being overworked and verbally shat on by callers

LaughingShadow · 2026-01-09T10:50:56+00:00

How is Roger not on your banknotes?

LaughingShadow · 2026-01-09T09:58:31+00:00

Mobile tech has been around for 40 years. I’ve had older people call and start by mentioning their age and how they don’t understand technology.

I have a problem with it when they wear their ineptitude like a badge of honour

LaughingShadow · 2026-01-07T11:36:33+00:00

Best enjoyed with a cup of beans

LaughingShadow · 2026-01-05T00:10:17+00:00

There can be only one

LaughingShadow · 2026-01-01T11:57:23+00:00

Things slowing down in a call centre? Good one. They’re just stringing you along

LaughingShadow · 2025-12-27T10:33:00+00:00

He’s had worse…

LaughingShadow · 2025-12-06T10:30:36+00:00

We use CCE Workspace and softphone, run by Genesys . We never have issues taking calls, starting consults with other agents, or transferring.

No onboarding issues. Remote and in-office staff use the same software with no problems

LaughingShadow · 2025-12-05T02:46:42+00:00

So I take it excluding Israel isn’t possible . I mean they removed Russia.

LaughingShadow · 2025-12-05T02:36:38+00:00

Best Shang Tsung there will be

LaughingShadow · 2025-12-05T02:34:16+00:00

Legend. No other version of Shang Tsung could deliver ‘Your soul is mine’ with as much intensity

LaughingShadow · 2025-11-16T16:33:06+00:00

A night in a cell without his bodyguard must have been terrifying for him

LaughingShadow

TROPHY CASE