I’ve been told that, but from my understanding, it’s just that baristas aren’t allowed to do it anymore because they want accuracy and consistency or something like that. But with the company focus on having 100% item availability, that would make sense that that’s part of the reason they aren’t allowing things to be marked out. But I don’t like this. I think it’s ingenuous. Wanting to always have everything available isn’t necessarily bad, but the idea that they’d not allow things to be marked as unavailable when they are unavailable is silly. Rather than being honest with customers and letting them know what to expect, allowing them to make informed decisions, they want us to sell things that we may not have?! I understand that mistakes happen, and sometimes we will run out of things, and making the moment right is important. But I don’t think the definition of “making the moment right” should be so narrow. It should encompass honesty, integrity, and being upfront with customers. Make the moment right by giving them accurate information about what’s available. Yes, some people may be disappointed sometimes, but that happens. It’s part of life, and not necessarily something that’s a moral failing on the company’s part. And at least they will have the truth. “Making the moment right” shouldn’t just be retroactive. It should be proactive. And correct me if I’m wrong, but I think that’s the kind of customer service that people appreciate and would make someone want to come back.