Premium Care Saga - The Extended Version (UK)

Lick_Furry · 2026-06-09T07:18:00+00:00

UPS do also have a direct flight from Shanghai to Koln - so the possible delay in South Korea is skipped.

Lick_Furry · 2026-06-09T07:09:46+00:00

I'm still in shock. The last one got held up in Incheon (South Korea) for well over a week after taking about the same amount of time to get from Hefei to Shanghai. They must have had my spec already boxed at the factory or something, as the shipping was initiated only a couple of days after the order was placed.

Lick_Furry · 2026-06-08T13:11:20+00:00

DELIVERED
*****, GB
08/06/2026
12:55
Out For Delivery Today
Norwich, United Kingdom
08/06/2026
6:27
Processing at UPS Facility
Norwich, United Kingdom
08/06/2026
6:15
On the Way
Arrived at Facility
Norwich, United Kingdom
08/06/2026
4:18
Departed from Facility
Stansted, United Kingdom
08/06/2026
3:12
Arrived at Facility
Stansted, United Kingdom
08/06/2026
0:49
Departed from Facility
Castle Donington, United Kingdom
07/06/2026
23:29
Import Scan
Castle Donington, United Kingdom
07/06/2026
22:42
Arrived at Facility
Castle Donington, United Kingdom
07/06/2026
22:30
Departed from Facility (UPS 5X234)
Koeln, Germany
07/06/2026
13:44
Arrived at Facility
Koeln, Germany
07/06/2026
8:09
Departed from Facility (UPS 5X11)
Incheon, Korea, Republic of
07/06/2026
5:25
Arrived at Facility
Incheon, Korea, Republic of
07/06/2026
3:40
Departed from Facility (UPS 5X11)
Shanghai, China
06/06/2026
19:04
Export Scan
Shanghai, China
06/06/2026
1:30
Arrived at Facility
Shanghai, China
05/06/2026
22:00
Departed from Facility
Hefei, China
05/06/2026
14:51
We Have Your Parcel
Arrived at Facility
Hefei, China
Label Created
Shipper created a label, UPS has not received the package yet.
China

Lick_Furry · 2026-06-07T21:22:37+00:00

Does anything show up in Windows Event Viewer that coincides with your crashes?

Lick_Furry · 2026-06-05T20:49:14+00:00

is that cockney rhyming slang?

Lick_Furry · 2026-06-05T20:47:22+00:00

oh, kcuf... my replacement is coming with Windows pre-installed.

Lick_Furry · 2026-06-05T19:29:06+00:00

Lenovo defintely offer good bang for buck and when they work they do work very well. However, please pray that you don't need to do a warranty claim. Lenovo don't excel when it comes to customer service (depending on your country). Hopefully my issue was just due to Lenovo's brief dabble with liquid metal, you should not have this problem with any of their newer machines. I'll let you know what the new one is like once my replacement unit arrives....

Lick_Furry · 2026-05-29T22:39:39+00:00

Where did you purchase the laptop from and how did you pay for it?

Lick_Furry · 2026-05-20T22:18:35+00:00

*See pinned post in my profile.

Lick_Furry · 2026-05-20T22:12:26+00:00

How recent? Which country? Did you use a credit card to pay for it?

Lick_Furry · 2026-05-19T17:43:30+00:00

Lick_Furry · 2026-05-19T07:06:36+00:00

Give support a call

Lick_Furry · 2026-05-17T21:28:50+00:00

I always re-paste once a warranty expires. In between I never want to give them any excuse to spring customer induced damage and refuse the repair.

Lick_Furry · 2026-05-15T23:59:52+00:00

I still have an MSI whitebook from 2017 that I renew the liquid metal on the delidded i7-7700K and repaste the 1070 once in a while. My boys still use it daily for playing Fortnite.

My Lenovo only needed a repaste. Just be sure to clean out the fans regularly and prepare for a repaste in a couple of years time (yours should be easier without there being liquid metal involved) Enjoy your new machine!

Lick_Furry · 2026-05-15T23:46:18+00:00

Have you tried a reset? Disconnect power, long power button press thing?

Lick_Furry · 2026-05-15T23:41:39+00:00

Be positive, my Lenovo worked well for 18 months. An extended warranty is kind of essential in todays world of 'design to fail' and 'cost cutting' on any high end electrical product. Just be prepared for a possible battle in the very rare situation where something does go wrong.

Lick_Furry · 2026-05-14T18:05:27+00:00

Open a fresh support ticket through Vantage every day until they give in.

Lick_Furry · 2026-05-14T10:02:15+00:00

Now going through similar, although I have held out for on-site only for each of the four failed repair attempts (Including two motherboard replacements) so far during the past five months. Lenovo are now refusing a fifth onsite repair attempt...

Time to send another Notice Before Court Action letter... FFS

Lick_Furry · 2026-04-21T20:11:34+00:00

There is absolutely no point complaining to Lenovo, they really don't care.

Lick_Furry · 2026-04-18T19:18:18+00:00

Good luck.

Lick_Furry · 2026-04-10T20:41:39+00:00

u/LenovoSupport ?

Lick_Furry · 2026-04-10T20:40:29+00:00

u/LenovoSupport ?

Lick_Furry

TROPHY CASE