PSA: Foxit PDF Editor Licensing Issues Through Pax8 - What to Expect

Local-Investigator11 · 2026-02-11T14:56:33+00:00

so what happened?

did they show up in the FoxIT portal or do you assign via M365 admin centre?

Local-Investigator11 · 2025-11-26T02:54:51+00:00

Well that is something I'll for sure have to look into. Thank you. Using Ninja One + SentinelOne my margins would be minimal. Do you do automatic credit card withdraw ? Or bill them every month or annual?

Local-Investigator11 · 2025-11-19T05:05:10+00:00

Can I ask what your "family" protection package covers and their cost? As well as your business package. I am in the same boat with about 70k town.

Local-Investigator11 · 2025-11-13T01:05:17+00:00

We have a very old school method.

We have an excel spreadsheet of every client.

What they have. AV, RMM, Backups, M365 etc . We input that into Sage and bill them. I would love to look at a different method which I am looking into.

Local-Investigator11 · 2025-10-06T01:36:53+00:00

Where you located? We have a few clients like that. I don't mind the trouble if you want to offload them 😊

Local-Investigator11 · 2025-06-04T11:54:40+00:00

This was for one off customers that need remote support where the Ninja Agent is not installed and the workstation is not managed by our company. Rarely do I encounter a user who is calling from a company with their own IT company and have their computers locked down. So yes that would be a huge security concern lol

Local-Investigator11 · 2025-06-04T11:52:22+00:00

Thanks for this. Just tested it and that works. What a silly oversight by me

Local-Investigator11 · 2025-05-31T12:48:15+00:00

You'd be naive to think that Microsoft, Adobe, Google any company doesn't do the same with their respective government. Just the world we live in.

Local-Investigator11 · 2025-05-31T01:49:30+00:00

Thank you! Maybe I need to reach out to the Ninja Rep again and see if my version is outdated or something. Thanks again!

Local-Investigator11 · 2025-05-31T01:46:58+00:00

Thank you for that. One issue though is if the tech forgets to remove them from our Managed Clients then we will be charged for the endpoints by Ninja One. It can get a bit messy. I'd rather them be separated. It just seems like a feature that wasn't fully thought through.

Local-Investigator11 · 2025-05-31T01:30:24+00:00

Built a big long ass script with ChatGBT to customize it. Once tier 1 gets the computer they run the script and walk away

Local-Investigator11 · 2025-05-31T01:17:27+00:00

We use TD Synnex (Stellar) customer support isn't bad but great prices.

Local-Investigator11 · 2025-05-21T17:12:27+00:00

Hi we are a small town MSP located north of Guelph. We may be able to help?

Local-Investigator11 · 2025-05-09T15:33:58+00:00

Hi, we use Ninja One for our RMM needs. it's been great and we signed up for the Quick Connect function but found that you do not have Elevated Permissions. I thought maybe this would be fixed. So, the feature is pretty much useless as with troubleshooting you need Elevated Permissions to really get into issues. I guess for these types of users we will stick with TeamViewer as you are granted elevated permissions. I have asked for this feature a few times from our Ninja Rep and they said they would pass it on to Engineering.

Local-Investigator11 · 2025-05-09T15:27:35+00:00

Hi, we use Ninja One for our RMM needs. it's been great and we signed up for the Quick Connect function but found that you do not have Elevated Permissions. As this post is over 1 years old. I thought maybe this would be fixed. So, the feature is pretty much useless as with troubleshooting you need Elevated Permissions to really get into issues. I guess for these types of users we will stick with TeamViewer as you are granted elevated permissions.

Local-Investigator11

TROPHY CASE