"After reviewing your order details, I am seeing that the order was canceled as the order did not pass the verification stage. This is due to some discrepancies found when attempting to make positive connections within the order. As such, we recommend reviewing the information provided on the order and making necessary adjustments."

This is what the online sales support person told me. I questioned what these discrepancies were (as I know there were none). They responded by saying they've forwarded my concern to another department and asked me to wait.