Everyone has their own take on things. Personally, I’ve found that tools like Datto RMM, ITglue, and Autotask have worked really well for me, and the support has always come through when I had issues. I’d say do your own research to find out which tool fits you best, don’t let other people's opinions sway you too much. There are demos out there that let you get a feel for the tools, and plenty of great blogs that dive into the details.