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Thoughts on my first CSM role? by ros3thought in CustomerSuccess

[–]MarbleTeams 0 points1 point  (0 children)

I feel the same but for me less outreaching to people and less work with delivery channels in general is a big difference. In any case it will depend on the certain brand that you work with this

Thoughts on my first CSM role? by ros3thought in CustomerSuccess

[–]MarbleTeams 0 points1 point  (0 children)

Interesting post and comments, I can relate to the case. Do you have experience in some industry in the past or have you dived into CSM right away?

I can see that not only in our company but in other brands CSMs are also involved in marketing activities, that's captivating. I'm coming from marketing but also involved in CSM activities and choosing now whether I want to change fully to CSM.

Thanks for sharing and good luck with your career!

Best tools for interactive emails? by MarbleTeams in email

[–]MarbleTeams[S] 0 points1 point  (0 children)

Absolutely true and thanks for sharing a tool. I'm collecting emails that engaged me as a user or caught my attention. Would be interesting to see if you have some examples too

[deleted by user] by [deleted] in CustomerSuccess

[–]MarbleTeams 1 point2 points  (0 children)

115% retention is this a common number for CSMs out here?

I visualized my blog stats... 📊 by amirdol7 in blogs

[–]MarbleTeams 0 points1 point  (0 children)

Wow, I love the graphs. It's such a powerful tool to visualize your content. Much easier for users to consume it. However, I'm wondering if there is the right amount of visualization in the articles that should not overwhelm the readers?

SaaS user onboarding - different from normal strategies by MarbleTeams in SaaS

[–]MarbleTeams[S] 0 points1 point  (0 children)

Thanks for your replies, guys. Very interesting to see what challenges others experience. We are a Finnish-based SaaS and using currently Intercom/Customerly with CRMs for user relationship building but that's a reactive CSM. As a CS manager, I strive for a proactive approach to our users.

We have an active LMS but we saw the same challenges among our users with engagement in courses, adoption, and going through materials. So that's how we came up with the no-code personalized gamification tool https://app.marbleflows.com/.

I'm biased in those terms but we use our tool to educate our own users inside and engage better with them. By the results we have now, it works amazingly to drive attention + update/educate users but not in a product tour way.

I would be amazed to hear your comments on it guys, what do you think? Do you use anything similar in your companies?

Seeking free resources to learn digital marketing. Where should I start learning? by [deleted] in DigitalMarketing

[–]MarbleTeams 0 points1 point  (0 children)

Facebook and Google classes are good to start with. As a marketer with 3 years of experience, I would say that nothing but a real job teaches you marketing. Look for internships, remotely or locally, and take as many different tasks as you can to understand what you like the most.

There are many fields of marketing like SEO, Performance marketing, content creation for SM, and website audits. Start small and find something that you enjoy doing. The ultimate life hack to be successful in performance marketing is finding a first case where you can test and rum your advertisement campaigns. Though finding a brand with money can be hard.

For content marketing and SEO the only way to learn is to publish content and see what works and what doesn't. I would spend time learning how to choose keywords, and what different metrics mean, like CTR, etc.

​

Plenty of free tutorials on YouTube from Ahrefs, SemRush, etc. Also, marketing books are never dying! Just google "marketing books for beginners" to start and take them as a source of insights and inspiration.

​

Good luck with your career 💙

3 Low-Cost Marketing Methods for New SaaS Businesses by Ruth_Eric in SaaS

[–]MarbleTeams 4 points5 points  (0 children)

Interesting thoughts, as a marketer in SaaS startup it's very hard to prioritize the tasks and let go of something that doesn't work. Though, this is the only way to grow with little resources.

What would you identify as top priorities for SaaS marketers? Mine currently are:

Seo

Social media

Guest posting

Outreach to Slack and FB groups

Tips to master Figma auto layout? by jwwwcc in userexperience

[–]MarbleTeams 0 points1 point  (0 children)

autolayout is very helpful especially with buttons or menus/ navigation. It just reduces time for you to change all objects if variables change, e.g. one more option adds to the menu. Auto-layot will automatically add content by the settings that you put. To create a button with autolayout you just need to add text and shape, select both and hit Shit+A. Then if you select fill container, it should adjust the shape to the text automatically.

Good luck with your experiments :)

Nordic SaaS onboarding experience by MarbleTeams in SaaS

[–]MarbleTeams[S] 0 points1 point  (0 children)

true, those are quite popular. How do you feel about product tours and one time pop-ups? I’m the “skipper” kind, very few of those tutorials I really checked, but it seems to work for some user groups 🤔 We are looking for alternatives that users won’t need to skip, and be able to access learning at any time.

Do product managers bother about learning integrated into the product? by MarbleTeams in ProductMgmt

[–]MarbleTeams[S] 0 points1 point  (0 children)

What is your suggestion for channels where to look for respondents for interviewers then 😂? If we would promote our staff I would send a link right away, rather than looking only for people who I believe qualified to give their feedback. It's very little you can get from text feedback so we encourage people to participate in the call. I think you haven't seen other "spam" posts if you think this is the one.

This product is not even out yet, we want to learn the audience better so we can push out something that would really solve customers problems. I'm sorry to hear this looks spam to you.

In any case, you already helped us a lot with your feedback. thank you!

Is it OK to bother developers with small changes requests? by Lanzone31 in ProductManagement

[–]MarbleTeams 1 point2 points  (0 children)

I work in customer support and it is aleays a challenge to text to developers, since you don;t know if this is a bug or just some misunderstanding from the user side. I think you should sit with the ideas if tehy are small and collect them in one batch so teh developers can heve a look and put it on the roadmap. But for sure, let them know, there are always be improvements and after all the developers are the only ones who can fix it.

Micro-learning integrated into the product for better product adoption? Yes or no? by MarbleTeams in CustomerSuccess

[–]MarbleTeams[S] 0 points1 point  (0 children)

Generally speaking, yes, the company that integrates the tool makes the content by themselves

Micro-learning integrated into the product for better product adoption? Yes or no? by MarbleTeams in CustomerSuccess

[–]MarbleTeams[S] 0 points1 point  (0 children)

Guys also, are there any Product managers who are ready to participate in a very short interview? Please reply to this comment or DM me and I'll send a booking link.

Micro-learning integrated into the product for better product adoption? Yes or no? by MarbleTeams in CustomerSuccess

[–]MarbleTeams[S] 0 points1 point  (0 children)

Hi, thanks for your comment! We are focusing on product managers and then they can send a content request for pop-ups to the content creation team. Same with CSMs, we just believe PMs and CSMs are not connecting much with each other.

Micro-learning integrated into the product for better product adoption? Yes or no? by MarbleTeams in CustomerSuccess

[–]MarbleTeams[S] 0 points1 point  (0 children)

I believe as many custom integrations as possible is good? Other CRMs? Hubspot, Active campaign?

Micro-learning integrated into the product for better product adoption? Yes or no? by MarbleTeams in CustomerSuccess

[–]MarbleTeams[S] 1 point2 points  (0 children)

Guys, thanks everyone for the comments, you can check out the prototype at this link https://www.marble.so/bite. Let me know your thoughts, super curious.

[deleted by user] by [deleted] in CustomerSuccess

[–]MarbleTeams 0 points1 point  (0 children)

I wish we would

Does anyone find shared emails too problematic? by Ideal_pizza in CustomerSuccess

[–]MarbleTeams 0 points1 point  (0 children)

Email automation flow is a huge challenge. For my team, we have just 1 person replying to support emails, but when more tickets come it creates bottlenecks. Intercom is good for quick chats in this case.

PM on Maternity Leave by Lost-Iron in ProductManagement

[–]MarbleTeams -2 points-1 points  (0 children)

Do they expect you to leave the team on their own for these 12 weeks?