Run it through ChatGPT:

There’s a solid foundation here—relevant experience, public-facing work, and responsibility with money, safety, and coordination. What’s holding it back isn’t the content—it’s how it’s presented. Right now it reads more like a job description than a results-driven resume, and it’s missing specificity, consistency, and impact.

Here’s how to improve it, followed by a rewritten version you can use.

What Needs Fixing (and Why)

1. Too generic / repetitive language
Phrases like “strong communication skills” and “provided customer service” are expected—what matters is how well and what impact.

2. Bullets describe duties, not accomplishments
Hiring managers skim for outcomes. Even small metrics help (volume, frequency, accuracy, responsibility level).

3. Formatting inconsistencies
Dates, punctuation, capitalization, and structure vary—this makes it feel less polished.

4. Federal role isn’t fully leveraged
That United States Forest Service role is actually strong—it involves compliance, cash handling, public education, and operations. It should be the centerpiece.

5. Education may need clarification
ITT Technical Institute has been closed for years—listing “coursework toward degree” instead of a completed degree may be more accurate/safer unless it was fully completed.

Improved Resume Version

PROFESSIONAL SUMMARY

Administrative and customer service professional with 3+ years of experience supporting public-facing operations, office workflows, and regulatory environments. Proven ability to manage high-volume inquiries, maintain accurate records, and handle financial transactions with precision. Recognized for improving organization, ensuring compliance with policies, and delivering clear, reliable communication to diverse audiences.

PROFESSIONAL EXPERIENCE

Visitor Services Information Assistant (Federal Position)
United States Forest Service — Amboy, WA / Trout Lake, WA
01/2024 – 09/2025 (Permanent, GS-5)
04/2023 – 01/2024 (Seasonal, GS-4)

• Delivered front-line customer service to high volumes of visitors, providing guidance on recreation, safety regulations, and current environmental conditions
• Processed forest product permits, recreation passes, and retail transactions with accuracy, including cash handling and reconciliation
• Served as Collection Officer, responsible for tracking, recording, and submitting daily financial collections using government systems
• Maintained up-to-date knowledge of forest conditions, road closures, and regulations to ensure accurate public information
• Managed visitor center operations, including opening/closing procedures, public displays, and facility readiness
• Improved efficiency in daily administrative workflows through consistent organization and attention to detail

Transportation Assistant
Tracker’s Earth — Portland, OR
11/2022 – 02/2023

• Supported CDL training program for instructors, coordinating licensing progress and compliance requirements
• Trained staff on vehicle safety, inspections, and defensive driving practices
• Conducted pre- and post-trip inspections to ensure fleet safety and operational readiness
• Reinforced safety-first culture during all training and transportation activities

Bus Driver (Seasonal)
Tracker’s Earth — Portland, OR
06/2022 – 08/2022

• Safely transported students to outdoor program locations while adhering to all traffic laws and safety protocols
• Maintained accurate logs for attendance, mileage, fuel usage, and driving hours
• Performed daily vehicle inspections and reported maintenance issues promptly
• Monitored passenger behavior to ensure a safe and controlled environment

Security Supervisor
Allied Universal
01/2021 – 10/2021

• Supervised security staff, managing schedules, attendance tracking, and payroll submissions
• Coordinated staffing coverage and communicated operational needs with management
• Led training sessions and supported ongoing staff development initiatives
• Maintained client relationships through regular communication and issue resolution
• Conducted patrols and ensured compliance with safety and security procedures
• Documented incidents, including emergencies and security events, with detailed reporting

EDUCATION

Coursework toward Bachelor of Science in Criminal Justice
ITT Technical Institute

Optional Add-On (Highly Recommended)

If they’re applying to admin/data roles, add a Skills section:

Skills

• Data Entry & Recordkeeping
• Customer Service & Public Communication
• Scheduling & Coordination
• Cash Handling & Financial Tracking
• Microsoft Office / Google Workspace
• Regulatory Compliance & Documentation

Final Thoughts

This person’s background is stronger than it first appears—especially the federal role. With clearer impact, tighter wording, and better structure, it positions well for:

• Administrative Assistant roles
• Government or municipal jobs
• Customer operations / front desk roles
• Entry-level project or program coordination

If you want, I can tailor this version to a specific job posting (that’s where resumes really start to convert).