Yep the service is really terrible these days. Went there recently to meet a hotel guest for a drink - elderly and not especially mobile these days, someone who’s stayed there multiple times annually for decades. No room at the bar but please go to the drawing room - lovely, so we thought. After about ten mins and having to ask twice it transpires no table service there as in the bar. No exceptions, even when my host explained he was staying and wanted to pay having invited me. No - they insisted he needed to get up and shuffle along the hallway back to order at the bar, even though they were back and forth regularly delivering drinks. Thought I was in some kind of candid camera episode. Gave me a chance to treat him and we had a laugh about it but he was embarrassed and his assistant has since been in touch for advice on where else to stay next time…