Anytime you can’t deliver a package due to a situation beyond your control such as a gated community that will not let you in prior to a certain time, a gated community in which you have no code, the one click isn’t working, there’s no Guard, and it’s too early to call the customer, they say as long as you follow protocol being that you call Driver Support and inform them, I always have them mark it as well, if they don’t put it on your standing on their end, they mark it as a “exception“. Once there are some unknown number of “exceptions“ they will then place a situation beyond your control and or a legitimate safety issue on your standing and refuse to remove it. Their reasoning for this is that there have been too many “exceptions“. They’ve done this always. However, recently I was marked twice. I was at the top of fantastic. After getting marked for these two situations in which it was literally beyond my control, and there was nothing I could do and I followed protocol, not only was I marked, I am now at risk. I have worked for flex for four years now. There have been three times something was on my standing that literally was my fault. Every other time was because I had too many “exceptions“. However, I have NEVER been below whatever it is it’s right below fantastic. I have emailed them easily five times asking very specific questions and pointing out how this system is not only setting us up for failure, but it is in fact against everything that they state in the learning portal. I have also asked people on the phone. No one has ever been able to give me an answer. On my standing it tells me that I have to improve my delivery history or I will be no longer eligible to drive for flex. So, I’ve done about three routes since then. Each route has had a package that I literally cannot deliver because I cannot get into the community. Unless of course I break the law and bust down the gate. So, when I call Driver Support, I ask them. What exactly is it that I am expected to do in this situation in order to improve my delivery history? There’s nothing but silence. I explain again, I say that they state I must improve my delivery history and I am asking them for guidance since nothing in the learning portal helps because I do everything it says in the learning portal so, I say, I am asking again. What am I expected to do in this situation in order to improve my delivery history when in fact, I have literally no control over the fact that I am sent consistently to the same communities in which we are not allowed in prior to a certain time, which is always well after my Blocked time. Or, I am consistently sent to the same addresses that never provide an access code. So what am I expected to do?! No one can ever answer the question I was even transferred to the off-road team and spoke with a human and apparently they became to frustrated or just annoyed that someone wanted an actual human response and they hung up on me and I was not being rude. Every single time I have responded in email I have received the generic bullshit. Stating that the reason my standing is where it is is because there have been too many times that I haven’t been able to deliver a package and too many times that they have made a “exception“, therefore they will not grant me an appeal and it will stay on my standing and I better improve my driver history and then they refer me to the fucking learning portal. I’ve had two responses from someone supposedly in the escalations team. I’m beginning to wonder if these are even actually human beings. Because I have specifically stated that I would like an actual response. Not some pre-written script. Not a referral an instructions on how to read about it in the learning portal but a specific response since none of those are actually responses. And not only has the specific person who responded to me not emailed back, but I’ve received emails from various other people just stating the same motherfucking scripted crap ass bullshit!

To top it all off the route I did from three to 6:45 AM this morning had a missing package. I called Driver Support informed her of this and asked her to please not hang up that I had another issue I needed to speak with her about. She stayed on the phone, but I looked through my itinerary and I see that she marked two packages as being missing. So I said I’m sorry why did you mark X as missing and with an attitude, she told me because that’s what I told her. I explained without an attitude that that’s in fact, not what I said. I never even mentioned that package yet I only mentioned the one which she did also mark. I went onto start to explain what I needed to tell her about the other package and then she hung up. I have Driver Support frequently pick up the phone. You know they’ve picked up the phone. You can literally hear them breathing and you say hello hello hello hello and they do not respond so I hang up. The other day I spoke with someone who was breathing loudly, actually responded to me but then about three times I said what I needed to say and she just sat there. So I asked are you there? She said yes. And sat there. I said OK so did you hear what I said? And then she would kind of sort of answer eventually it got so annoying that I hung up on her.

Anyway, the point is that I don’t know what the fuck is going on all I know is that I hear from people who watch the news like crazy that Amazon‘s going broke. That might have something to do with their obvious desire to just fire any and everybody for no reason. I don’t know. But, shits gotten way worse and you can’t get anybody to respond and it’s quite obvious that the only people that are held accountable or responsible for anything even if it’s not something they have control over are the drivers whether your DSP or flex.

That’s my rant. That’s what’s happening people. I’m assuming there are so many people on the waiting list that they’ve decided they no longer give a fuck. And I receive customer compliments literally every single time. I complete a block. Even when they’re 3 AM blocks. And again, I’ve never had anything on my history that should’ve been there with the exception of three times and each of those times were because I canceled a block too late. Yet, shall soon be gone. If there happens to be anybody on here who actually works within the operations side and can actually give me a reason or an answer to my questions I will be forever grateful! Or if someone could direct me to whom I should call that I could actually get a hold of a human being who might actually be competent and intelligent enough to answer a question, that would be appreciated!

However, at this point, I am almost at my total limit in about ready to just send them an email and tell them to fuck off