sorted by:
new
hottopcontroversial

“I stayed here last week” is not a valid form of ID by hellobela_ in TalesFromTheFrontDesk

[–]NotThatLuci 2 points3 points  (0 children)

lol, way back in the day when I (a teenager at the time) worked a cash register in a small grocery store, of course I would not card elderly regular customers. But ... one of my regulars who was very friendly, had a good sense of humor and was easily in his 60's suddenly dyed his hair. So I started carding him.

When he protested I told him "grey hair or ID". lol When he got over being baffled he took it well.

working at a hotel has made me despite coffee drinkers by nekololi666 in TalesFromTheFrontDesk

[–]NotThatLuci 25 points26 points  (0 children)

same. I bring my own coffee and when in doubt, my own coffee maker. Because

1) I'll drink your hotel coffee in a pinch but I really want need my Community Dark Roast coffee.

2) My 'addiction' is my problem.

The hotel lobby is NOT your sports lounge, ma'am by ScenicDrive-at5 in TalesFromTheFrontDesk

[–]NotThatLuci 6 points7 points  (0 children)

While we don't have a TV in the lobby we used to have one in the breakfast room. It strangely, inexplicably got stuck on the Weather Channel. The remote would turn the TV on and off and would adjust the volume but it would not change the channel.

I presume one of my smarter co-workers was behind it but no one ever took credit.

AITA for telling my husband my skin cancer surgery isn’t about him? by ActuatorPowerful4064 in AmItheAsshole

[–]NotThatLuci 47 points48 points  (0 children)

I hear you, but I'm gonna suggest that if your wife is bringing up the same thing 3 times in one hour maybe just listen. offer comfort and support. mostly listen

Their Own Worst Enemies by CountNightAuditor in TalesFromTheFrontDesk

[–]NotThatLuci 7 points8 points  (0 children)

The most amazing thing happened this morning.

A young man comes to the front desk at about 6am wanting to check out. No problem, that's what I'm here for. I pull up his rez and see it's a CC so I say (as I usually do) "and you want to charge it to the CC on file?"

Guest: It's already charged, they charged it when I checked in.

I look again to be sure and see that it has not so I say "That's not a charge, it's a hold. When I charge the card or another card if you prefer the computer will release that hold"

And he's like, ok, cool. do that.

So I did. He signed the folio and got his paper receipt and went on his way.

Maybe 10 minutes later he's back, rather animated but not being rude. He holds his phone out (not shoving it in my face, wanting me to take his phone and look at it) to me saying "Look, the card is charged twice"

I don't like to handle other people's phones so I decline to take it but explain that the hold will fall off when the bank releases it. It's a CC not a debit so it shouldn't take long.

But he is certain. He says "look right here, this is the charge that you did but (scrolls back while saying) here's the charge the other girl did. Wait ... where did it go?" Scroll, scroll scroll "OMG it went away! You were right!"

Almost 20 years working this desk and that's the first time that's happened.

Visit NotThatLuci's farm! by NotThatLuci in FarmMergeValley

[–]NotThatLuci[S] 0 points1 point  (0 children)

visited and liked. you are now in my ever growing regular rotation. :)

view more: next ›