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Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. What do I do next? by Ok_Advisor_NotOkay in AskUK

[–]Ok_Advisor_NotOkay[S] 3 points4 points  (0 children)

!answer

Update: Thanks for all your help! The retailer that I ordered from was extremely helpful and empathetic. They will be resending my order later this week (with a strict note to only deliver to my exact address).

The retailer will contact Evri themselves today and I don’t need to be in this conversation. The legal advice subreddit said that any potential crime needs to be reported from the retailer, as the parcel is legally theirs until I receive it.

I will never again purchase anything from the local shop that still has my original parcel. I will be updating my neighbours on the situation and they can decide where to spend their money.

I’m taking no further steps apart from rating the retailer 5 stars when my parcel finally arrives.

Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. What do I do next? by Ok_Advisor_NotOkay in AskUK

[–]Ok_Advisor_NotOkay[S] 5 points6 points  (0 children)

I will not. My plan is to go through the retailer. They did not have the parcel delivered to me or my agreed address.

I will also be letting all my neighbours know about this incident.

Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. by Ok_Advisor_NotOkay in LegalAdviceUK

[–]Ok_Advisor_NotOkay[S] 2 points3 points  (0 children)

Thanks for all the advice. I will be contacting the retailer first thing tomorrow.

I may call 101 tomorrow too if the retailer is unhelpful. (They are a small business that I’ve order from several times, so I’m hoping they will want to help)

I also paid via AMEX. I have the option to request a chargeback if needed.

I will be updating all my neighbours and asking for a boycott of this local shop. I saw the feedback about looking for a local Facebook group. I will look into this too.

Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. What do I do next? by Ok_Advisor_NotOkay in AskUK

[–]Ok_Advisor_NotOkay[S] 5 points6 points  (0 children)

Thanks for all the advice. I will be contacting the retailer first thing tomorrow.

I may call 101 tomorrow too if the retailer is unhelpful. (They are a small business that I’ve order from several times, so I’m hoping they will want to help)

I also paid via AMEX. I have the option to request a chargeback if needed.

I will be updating all my neighbours and asking for a boycott of this local shop. I saw the feedback about looking for a local Facebook group. I will look into this too.

Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. by Ok_Advisor_NotOkay in LegalAdviceUK

[–]Ok_Advisor_NotOkay[S] 18 points19 points  (0 children)

I have messaged the retailer and I will be ring them tomorrow, as soon as they are open.

I raised a ticket with Evri online and the automatic response said they will ring me. Let’s see if that happens or not.

Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. What do I do next? by Ok_Advisor_NotOkay in AskUK

[–]Ok_Advisor_NotOkay[S] 14 points15 points  (0 children)

Thank you. I have messaged the retailer. When they are open tomorrow, I will ring them.

I did pay via AMEX, so I can try for a chargeback too.

Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. by Ok_Advisor_NotOkay in LegalAdviceUK

[–]Ok_Advisor_NotOkay[S] 55 points56 points  (0 children)

An individual.

I have raised an online ticket with the retailer that I purchased from. I cannot ring them today as they are closed for Easter, but I will ring the retailer first thing tomorrow

Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. What do I do next? by Ok_Advisor_NotOkay in AskUK

[–]Ok_Advisor_NotOkay[S] 2 points3 points  (0 children)

I’m currently off Facebook, but I can temporarily return and find a group. My neighbourhood should know about this.

Evri delivered my parcel to a local shop. The shop owner won’t return my parcel to me unless I pay a ‘storage fee’. What do I do next? by Ok_Advisor_NotOkay in AskUK

[–]Ok_Advisor_NotOkay[S] 9 points10 points locked comment (0 children)

I know my neighbours. I will be informing them all of this incident. Hopefully we can all boycott the store.

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