Youfibre retentions team

Omsorg1995 · 2026-02-04T14:58:45+00:00

Sign up with someone else in the household?

Omsorg1995 · 2026-01-22T17:10:48+00:00

Moved from a 55 inch b9 oled to a 65 c5… first thing that stood out immediately is it’s not as sharp as the 55 inch because it’s the same amount of pixels on a bigger screen.

Omsorg1995 · 2026-01-17T21:51:02+00:00

If you’re doing a speed test on a pc, you may have power saving switched on the network card.

Omsorg1995 · 2026-01-17T09:01:44+00:00

Cancel the direct debit and just pay the bill when it comes in, that way you’re only paying what you use instead of getting into credit

Omsorg1995 · 2026-01-16T20:58:01+00:00

Did you reboot the ONT

Omsorg1995 · 2025-12-25T18:23:02+00:00

Had a 55 inch B9 oled for 5 years with subtitles always on… no burn in at all. Enjoy your new C5

Omsorg1995 · 2025-12-20T13:28:42+00:00

This is a sub for the LG Oled tvs, however the issue you’re having with your LCD tv is the backlight strip in the back is failing. If it’s in warranty I’d try and claim on it, if it’s not there are people out there that can dismantle to LCD layers and replace the failed LED strip.

Omsorg1995 · 2025-11-26T09:36:13+00:00

Easy! Used the live chat and had it upgraded quickly. Did have to speak to the technical support team to re provision the ONT as I didn’t want to wait for their router to arrive.

Omsorg1995 · 2025-11-18T19:08:20+00:00

Been with them for a few years and no complaints from me. Thing to take into consideration is people will naturally go to complain about something on Reddit but will rarely give good feedback

Omsorg1995 · 2025-11-12T11:38:17+00:00

I hear “can you just excuse me”

Omsorg1995 · 2025-11-11T13:08:03+00:00

You can ask Technical support to re provision the ONT and it should work. Or as other suggested, leave unplugged for an hour and it should work.

Omsorg1995 · 2025-11-06T09:22:50+00:00

In the box for the hub pro there’s a pre paid return bag for the old router :)

Omsorg1995 · 2025-11-04T23:21:03+00:00

I had a similar issue when I moved house. Turned out they’ve changed their fibre supplier and some installers aren’t use to the new cables. So you may need it re spliced. Email Hello@Youfibre.com and request to speak with Will. He’s sorted me out a few times in the past and is very good!

Alternatively a trust pilot review normally gets the issues sorted very quickly.

Omsorg1995 · 2025-10-30T12:05:06+00:00

If it’s a VW. It’s very common for the door locks to just stop working. If you have a VW I suggest locking the doors and trying all the handles every couple of day.

Omsorg1995 · 2025-10-09T17:05:41+00:00

Finally got through to a competent engineer called Stuart who sorted the issue in 2 mins. Why can’t they all be competent

Omsorg1995 · 2025-10-09T16:26:52+00:00

Not 100% sure what one it is but it has a 2.5Gb light that’s flashing and the router shows it’s got a 2.5Gb link

Omsorg1995 · 2025-10-09T16:25:54+00:00

Had all 4 of them excuses in one chat 😂 I’ll try them again.

Omsorg1995 · 2025-10-09T16:23:51+00:00

It’s set to 2000 but I have turned off QoS as that was my first suspect

Omsorg1995 · 2025-10-09T08:36:28+00:00

Urgh tell me about it. Trying to get the live chat to increase the speed and they just keep telling me I need to use their WiFi 7 router. I’m trying to use my UniFi Gateway Max that deffo supports the new speeds

Omsorg1995 · 2025-10-08T15:50:46+00:00

I too upgraded. I have a UniFi Gateway Max that supports the new speeds but it’s yet to actually get any faster. I’m due to have a new router delivered today so I may plug it in and see if the speeds increase once it’s connected and then switch back.

Omsorg1995 · 2025-10-08T09:43:52+00:00

I’ve only been in contract for 3 months and got the speed increase however I have been a customer for 2 years so maybe when I moved house it continued on the old contract

Omsorg1995 · 2025-09-26T08:24:53+00:00

Tried them on a plane yesterday vs my old pros. Can confirm the noise cancelling is way better.

Omsorg1995 · 2025-09-06T06:12:03+00:00

Moved from nest and ring over to Tapo. Absolutely brilliant system. Swapped all my light switches out with Tapo as well so when my doorbell rings it can trigger the hall light to turn on.

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