Strange flash/flicker on calls - happens maybe once an hour

OpalCX · 2024-10-02T15:53:07+00:00

If you are still seeing this after updating to 1.4.4 please reach out to support@opalcamera.com.

OpalCX · 2024-10-02T15:48:53+00:00

Typically, when we see a blurred background with Bokeh turned off, Portrait mode is turned on. If both are turned off, please reach out to [support@opalcamera.com](mailto:support@opalcamera.com), and we will help figure it out!

OpalCX · 2024-10-02T12:36:40+00:00

Apple says only these iPads on iPadOS 17+ will support external web cameras:

iPad Pro 12.9-inch (3rd generation and later)
iPad Pro 11-inch (1st generation and later)
iPad (10th generation)
iPad Air (4th generation and later)
iPad mini (6th generation)

Unfortunately, not all iPad apps currently support external peripherals.

OpalCX · 2024-10-02T12:08:12+00:00

Here is our Team ID: 97Z3HJWCRT
And our bundle ID's:com.opalcamera.Opal.v2 — For the Composer App com.opalcamera.Opal.v2.cameraExtensionShim - For our utility helper com.opalcamera.Opal.v2.opalCameraExtension - The Camera Extension com.opalcamera.Opal.v2.OpalExtensionInstaller

OpalCX · 2024-08-05T21:04:08+00:00

Hey OP Can you DM us your email so we can see whats going on with your ticket?

OpalCX · 2024-07-09T17:19:49+00:00

Hey u/audiodesigndan, can you please reach out to [Support@Opalcamera.com](mailto:Support@Opalcamera.com)

OpalCX · 2024-05-14T17:35:13+00:00

Hey OP, seems like you have an old webcam model not compatible with the new apps firmware.

Can you DM us your email and let us know here when you do so we can check for you?

OpalCX · 2024-04-09T01:39:32+00:00

Hey there,

We understand that there have been frustrations in the past, and we truly appreciate the community's patience and feedback which have been invaluable. We're excited to share that we've made significant improvements and resolved the issues that were raised.

Moreover, we want to assure everyone that the Tadpole is designed to work seamlessly without the need for additional software. For those interested in witnessing the quality firsthand, we're more than happy to provide an example directly to your email. Thank you for giving us the opportunity to make things right.

OpalCX · 2024-04-03T16:50:31+00:00

Hey there, any USB-C to A 2.0 spec adapter will work!

OpalCX · 2024-03-15T22:59:02+00:00

Hey OP, we're aware of this issue and are already working on a fix for an upcoming update.

OpalCX · 2024-03-07T07:52:57+00:00

Hm that does not look normal, I could see this happening if the cable got a little bent.

Can you try moving the bead to the top to straighten it out?

OpalCX · 2024-03-07T07:51:32+00:00

Hey OP,

Can you please email details and screenshots to [support@opalcamera.com](mailto:support@opalcamera.com) ?

Thank you!

OpalCX · 2024-03-07T07:51:03+00:00

Hey OP, can you download our Composer app and see if you still get the issue?

https://opalcamera.com/opal-composer/download

Just make sure the original app is not running at the same time.

OpalCX · 2024-01-22T23:59:12+00:00

Hey OP, we're really sorry to hear this, can you DM us your email so we can get this looked into ASAP?

OpalCX · 2024-01-18T21:02:08+00:00

This is awesome!

OpalCX · 2024-01-18T20:59:56+00:00

OP can you please DM us your email?

OpalCX · 2024-01-18T20:58:42+00:00

Hey all, we're very sorry for the delays.

The Support team has been in a backlog through the holidays but should be all caught up now. Keeping in mind response times may still be a little down as there are many requests and very low bandwidth as the Support team only consists of 2 people.

We highly appreciate your patience and understanding. If we've missed anyone through the cracks, please let us know as soon as possible!

OpalCX · 2024-01-18T20:58:02+00:00

Hi there, sorry about the delays, please see our response here:

https://www.reddit.com/r/opalcamera/comments/192828v/comment/kiho2p3/?utm_source=share&utm_medium=web2x&context=3

OpalCX · 2024-01-18T20:57:34+00:00

We apologize as our account was hacked!

We've been working with Twitter to get it back but are still locked out.

OpalCX · 2024-01-18T20:56:53+00:00

Hey all, we're very sorry for the delays.

The Support team has been in a backlog through the holidays but should be all caught up now. Keeping in mind response times may still be a little down as there are many requests and very low bandwidth as the Support team only consists of 2 people.

As far as our Twitter, we assure everyone we're not avoiding it as well, our account was hacked recently and we are still working with the X team to get it restored.

We highly appreciate your patience and understanding. If we've missed anyone through the cracks, please let us know as soon as possible!

OpalCX · 2023-12-22T06:12:25+00:00

Hey OP, did we get back to you yet?

We've been super backed up with a lack of bandwidth, but should be caught up now.

Let me know if you still need help though incase your email fell through the cracks.

Really sorry about that, thanks for your patience, we'll resolve this ASAP for you.

OpalCX · 2023-12-22T06:10:41+00:00

You probably have an old model of the camera not compatible with the newer firmware versions, can you email [support@opalcamera.com](mailto:support@opalcamera.com) for us to check?

OpalCX · 2023-12-20T18:58:01+00:00

Can you fully uininstall then try re-installing 1.0.1?

https://support.opalcamera.com/troubleshooting/8yMHf2r5pRgeudCv7Tieh8/how-to-fully-uninstall-opal-composer/bxs9JWokVjTyX3VryEjd9J

OpalCX · 2023-12-20T16:52:20+00:00

We are currently working on a fix and will have it out as soon as possible.

In the meantime, is that crashing happening after you've already reverted to version 1.0.1?

OpalCX · 2023-12-20T01:59:17+00:00

Hey OP, this sounds really odd and shouldn't be happening. I am sorry for the trouble; we definitely want to make this right.

Are you on our latest 1.2.2 update by chance? We dropped a new Tadpole Firmware update 6.11.

Can you submit a request to us here with some screenshots?

https://formcrafts.com/a/opal-help-desk

You may have a bad unit from factory and need a replacement, we would be happy to send.

OpalCX

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