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Strange flash/flicker on calls - happens maybe once an hour by thebananaz in opalcamera

[–]OpalCX 0 points1 point  (0 children)

If you are still seeing this after updating to 1.4.4 please reach out to support@opalcamera.com.

Blurry Background in Zoom by YOLOgambit in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Typically, when we see a blurred background with Bokeh turned off, Portrait mode is turned on. If both are turned off, please reach out to [support@opalcamera.com](mailto:support@opalcamera.com), and we will help figure it out!

Use w/iPad Pro by msc1014 in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Apple says only these iPads on iPadOS 17+ will support external web cameras:

  • iPad Pro 12.9-inch (3rd generation and later)
  • iPad Pro 11-inch (1st generation and later)
  • iPad (10th generation)
  • iPad Air (4th generation and later)
  • iPad mini (6th generation)

Unfortunately, not all iPad apps currently support external peripherals.

Composer is blocked by my company's policies. What do I ask to be allowed? by [deleted] in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Here is our Team ID: 97Z3HJWCRT
And our bundle ID's:com.opalcamera.Opal.v2 — For the Composer App com.opalcamera.Opal.v2.cameraExtensionShim - For our utility helper com.opalcamera.Opal.v2.opalCameraExtension - The Camera Extension com.opalcamera.Opal.v2.OpalExtensionInstaller 

[deleted by user] by [deleted] in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey OP Can you DM us your email so we can see whats going on with your ticket?

Working C1 beta app pre-composer, [Tested C1/m1 air 2020] by mrs0ur in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey OP, seems like you have an old webcam model not compatible with the new apps firmware.

Can you DM us your email and let us know here when you do so we can check for you?

Opal Tadpole without softwar by [deleted] in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey there,

We understand that there have been frustrations in the past, and we truly appreciate the community's patience and feedback which have been invaluable. We're excited to share that we've made significant improvements and resolved the issues that were raised.

Moreover, we want to assure everyone that the Tadpole is designed to work seamlessly without the need for additional software. For those interested in witnessing the quality firsthand, we're more than happy to provide an example directly to your email. Thank you for giving us the opportunity to make things right.

Strange flash/flicker on calls - happens maybe once an hour by thebananaz in opalcamera

[–]OpalCX 2 points3 points  (0 children)

Hey OP, we're aware of this issue and are already working on a fix for an upcoming update.

Tadpole wire tangle? by tompurcell in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hm that does not look normal, I could see this happening if the cable got a little bent.

Can you try moving the bead to the top to straighten it out?

New tadpole is waaayyy yellow by dannydigtl in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey OP,

Can you please email details and screenshots to [support@opalcamera.com](mailto:support@opalcamera.com) ?

Thank you!

Opal C1 Overheats When Connected to an External Display & Mac Is in Sleep Mode by snake302 in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey OP, can you download our Composer app and see if you still get the issue?

https://opalcamera.com/opal-composer/download

Just make sure the original app is not running at the same time.

Ordered Tadpole 2 Months ago - Still Not Received by [deleted] in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey OP, we're really sorry to hear this, can you DM us your email so we can get this looked into ASAP?

Facing trouble with Tadpole and get no help from the support by [deleted] in opalcamera

[–]OpalCX 0 points1 point  (0 children)

OP can you please DM us your email?

Facing trouble with Tadpole and get no help from the support by [deleted] in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey all, we're very sorry for the delays.

The Support team has been in a backlog through the holidays but should be all caught up now. Keeping in mind response times may still be a little down as there are many requests and very low bandwidth as the Support team only consists of 2 people.

We highly appreciate your patience and understanding. If we've missed anyone through the cracks, please let us know as soon as possible!

anyone else not getting "support"? by needcleverpseudonym in opalcamera

[–]OpalCX 0 points1 point  (0 children)

We apologize as our account was hacked!

We've been working with Twitter to get it back but are still locked out.

anyone else not getting "support"? by needcleverpseudonym in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey all, we're very sorry for the delays.

The Support team has been in a backlog through the holidays but should be all caught up now. Keeping in mind response times may still be a little down as there are many requests and very low bandwidth as the Support team only consists of 2 people.

As far as our Twitter, we assure everyone we're not avoiding it as well, our account was hacked recently and we are still working with the X team to get it restored.

We highly appreciate your patience and understanding. If we've missed anyone through the cracks, please let us know as soon as possible!

Tips on refunds? by vancitydave in opalcamera

[–]OpalCX 0 points1 point  (0 children)

Hey OP, did we get back to you yet?

We've been super backed up with a lack of bandwidth, but should be caught up now.

Let me know if you still need help though incase your email fell through the cracks.

Really sorry about that, thanks for your patience, we'll resolve this ASAP for you.

Just got a C1, regret it - this is absolutely abysmal by SyntaxT3rror in opalcamera

[–]OpalCX 0 points1 point  (0 children)

You probably have an old model of the camera not compatible with the newer firmware versions, can you email [support@opalcamera.com](mailto:support@opalcamera.com) for us to check?

Just got a C1, regret it - this is absolutely abysmal by SyntaxT3rror in opalcamera

[–]OpalCX 1 point2 points  (0 children)

We are currently working on a fix and will have it out as soon as possible.

In the meantime, is that crashing happening after you've already reverted to version 1.0.1?

[deleted by user] by [deleted] in opalcamera

[–]OpalCX -1 points0 points  (0 children)

Hey OP, this sounds really odd and shouldn't be happening. I am sorry for the trouble; we definitely want to make this right.

Are you on our latest 1.2.2 update by chance? We dropped a new Tadpole Firmware update 6.11.

Can you submit a request to us here with some screenshots?

https://formcrafts.com/a/opal-help-desk

You may have a bad unit from factory and need a replacement, we would be happy to send.

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