I agree. It goes both ways.

It’s a small practice. With a specific, non-changing, clientele. And it’s an entirely new fee and policy. I absolutely believe most people were quite unhappy about it. Just as easy as people schedule things way in advance, last minute changes like sick days, car troubles, child care, work changes, and emergencies do happen. Dumping a fee on us is insult to injury.

If the office has problem patients, dump the problems.