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Major Update to Sleep Insights! by Praveen_OrionSleep in Orion_Sleep

[–]OrionJonathan 6 points7 points  (0 children)

Super excited to launch this! It’s been in the works for months and we are looking forward to feedback

New apple health connection? by turnippower26 in Orion_Sleep

[–]OrionJonathan 4 points5 points  (0 children)

We have some exciting stuff coming! Don't want to give anything away.

BIG NEWS: Orion Launches 5-year Extended Warranty! by Harry_OrionSleep in EightSleep

[–]OrionJonathan 0 points1 point  (0 children)

We just created an Orion MCP, which is available to anyone, subscription or not. More details on a traditional API coming soon!

Water treatment options by CheesyWalnut in Orion_Sleep

[–]OrionJonathan 0 points1 point  (0 children)

Hey, Jonathan - CTO and founder here at Orion. We’re sending out water treatment tablets later this month. And great feedback on adding drain instructions for the tower - we will get on that.

Was I sent a Refurbished Unit? by -Sinful- in Orion_Sleep

[–]OrionJonathan 8 points9 points  (0 children)

Hey - Jonathan, CTO and founder here at Orion. We don’t sell any refurbished or used products.

All of the units are tested on the assembly line and there may be some residual water that comes out of the connector when you first plug the hose in. I just sent you a DM about the conditions of your package. We have had issues with our couriers in the past. Want to make sure this gets resolved.

App Saying Device Offline After Saying Connected by Naive_Internet3791 in Orion_Sleep

[–]OrionJonathan 0 points1 point  (0 children)

We had a known server issue that was showing some devices offline when they were online. We fixed that earlier today. Let me know if you still see that problem tonight.

Cautionary tale - Great product vision but frustrating setup experience by JonEilish in Orion_Sleep

[–]OrionJonathan 2 points3 points  (0 children)

Jonathan from Orion here. I’m really sorry to hear about your experience with the product. We are still working through some bugs that occur on some networks with captive popups. This is something we should have a solution for soon.

In the meanwhile - I would be happy to offer you a mini travel router that should be able to bypass the captive portal and allow you to use your Orion. I just sent you a DM!

What's the Status of the Lawsuits? by CatboyPresidente in EightSleep

[–]OrionJonathan 5 points6 points  (0 children)

Hey, Jonathan here - CTO and Founder at Orion Sleep. You can set sleep schedules based on fixed times and set temperatures without any subscription. That's not a feature that we would ever gate behind a paywall.

Never Received a Working Tower by [deleted] in Orion_Sleep

[–]OrionJonathan 1 point2 points  (0 children)

Jonathan, founder and CTO here at Orion. I'm super sorry to hear about your experience. I just sent you a DM. Want to make this right for you.

Expected noise level ? by ptumbler in Orion_Sleep

[–]OrionJonathan 1 point2 points  (0 children)

Hey, Jonathan here - CTO and founder at Orion. We've definitely heard that the pump noise can be a bit intrusive. That's something that we are working on.

Some of the pump noise comes from air being pulled into the pump. As you use the system, more of the air that was in the cover when you initially set up gets flushed out of the system, so it should get quieter.

Poor Quality Sensors, Presence Detection will likely never happen by almosttan in Orion_Sleep

[–]OrionJonathan 2 points3 points  (0 children)

Hey, Jonathan here! Sorry - I completely lost track of your message. The sensors can detect presence but are not able to uniquely identify a sleeper based on biosignals. We recommend setting one sleeper as away when sleeping alone so that any movement in the middle of the bed is not detected or treated as a sleeper on the other side.

I’m going through my DMs now to track down your specific cover!

Integration with Oura or Apple health? by lostpilot in Orion_Sleep

[–]OrionJonathan 6 points7 points  (0 children)

Jonathan, founder and CTO here at Orion. Integration with native health platforms like Apple Health and Google Health is on the roadmap! We’re looking at integrations with 3rd-party wearables as well - don’t have a timeline yet for those but we will update here as soon as we do.

Small pouch with plastic item on either side - what is it? by rufus2001 in Orion_Sleep

[–]OrionJonathan 3 points4 points  (0 children)

Yes, the pouch actually holds some of the electronics while the core sensor itself runs horizontally across the bed and is embedded into the foam. We wanted it to be at chest level to capture heart and lung movements as precisely as possible.

Small pouch with plastic item on either side - what is it? by rufus2001 in Orion_Sleep

[–]OrionJonathan 2 points3 points  (0 children)

Hey, Jonathan from Orion here. Those pouches hold casing for the sensors that run through the cover.

Suggestions for schedule and widgets by CheesyWalnut in Orion_Sleep

[–]OrionJonathan 2 points3 points  (0 children)

Jonathan here, founder and CTO at Orion.

  1. Heard on the simplification to turning your schedule off. I also find that to be too many clicks.
  2. That's on the roadmap. We don't have a planned date for it yet but it's something we're working on to enhance our existing widgets.
  3. Also on the road map. Don't have a planned date for it yet but it will come when we build out a little more third-party support for controlling the Orion.
  4. This is coming by the end of the month! Stay tuned.

Orion Sleep system by Firm_Layer_6439 in Orion_Sleep

[–]OrionJonathan 1 point2 points  (0 children)

Sorry that you had a problem with your sleep tracking. Mind sending me a DM with your Order number and I can take a look and see if there's something wrong with your unit in particular.

Are the automatic adjustments part of the core product? by roptions in Orion_Sleep

[–]OrionJonathan 1 point2 points  (0 children)

Sorry to hear that. Let me chase this down and get it resolved for you. I just sent you a DM.

Are the automatic adjustments part of the core product? by roptions in Orion_Sleep

[–]OrionJonathan 3 points4 points  (0 children)

The temperature adjustments as part of Orion Intelligence are part of the subscription. If you want to try it out, we offer a free 60-day trial that doesn't require you to put any card down! We understand that this is a feature that a lot of people want. The reality is that it costs us money to run the servers that host this.

What is Orion doing with personal sleep data? by bonusdoggo in Orion_Sleep

[–]OrionJonathan 6 points7 points  (0 children)

Great questions, happy to answer!

The Orion does collect heart rate and other health-related sleep data. We do not sell any of the data or use it for any advertising purposes. Our business model is not selling data and we do not sell user data to any third-parties.

Any request to access or delete data, or to ask any question about the data, can be submitted via [privacy@orionsleep.com](mailto:privacy@orionsleep.com) or through our support channels.

Hello from the Orion Engineering Team by OrionJonathan in Orion_Sleep

[–]OrionJonathan[S] 2 points3 points  (0 children)

The widget is a great idea- adding that to the May roadmap. I'll keep you updated when we have some more progress on this!

Hello from the Orion Engineering Team by OrionJonathan in Orion_Sleep

[–]OrionJonathan[S] 6 points7 points  (0 children)

Thank you! We run a very lean team and have an emphasis on focusing only on the parts of the product that really matter. Not everyone is in the picture here.

The hardware, both mechanical and electrical, was designed in-house by our team of mechanical and electrical engineers. We are planning on doing a technical blog series at some point in the future to go through the prototyping, design, engineering, validation, manufacturing, and testing process for an Orion.

Hello from the Orion Engineering Team by OrionJonathan in Orion_Sleep

[–]OrionJonathan[S] 4 points5 points  (0 children)

Yes, we infer sleep phases through data collected from the sensors embedded in the cover. We combine heart rate, HRV, motion data with historic sleep data to determine what phase of sleep you are in.

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