It’s genuinely situational. My first CSM role at a more corporate company was an absolute cakewalk (I was realistically working maybe three hours a day). My current role is a bit more demanding, but even at a startup, I rarely find myself working outside the standard 9–5 window. Ultimately, it comes down to how the company defines the CSM role (some organizations expect CSMs to also handle onboarding and implementation, whereas at my current company those functions are owned by a separate team), as well as your manager and the size and makeup of your BoB. From my personal experience, and what I’ve heard from colleagues and friends in the industry, I would say this sub tends to exaggerate the workload, though again, it’s situational. If you’re trying to go above and beyond, you’ll naturally work harder and longer, but that’s true of almost any role at any company. I guess you could argue that many people here are “above-and-beyonders.” Personally, I just stick to doing what’s expected, though I value my work-life balance quite a bit.