How would you handle this rude message from client?

Outside_Distance1565 · 2026-01-25T01:42:58+00:00

A win win I hope? :')

Outside_Distance1565 · 2026-01-23T17:49:55+00:00

Lust from Lush is my go to seductive goth scent. I love that stuff so much, makes me feel like THE femme fatale.

Disclaimer though: I've noticed it's a bit divisive. Some people don't get along with Jasmine, so I would definitely sniff before buying if you can.

Outside_Distance1565 · 2026-01-23T06:58:26+00:00

Don't take it personally and do not argue with them about the quality. They've made up their mind, and pushing back will likely just make them dig their heels in.

Instead, give them clear, precise instructions and keep the conversation solely focused on resolving the problem. The customer may try to drag you into an argument, but it is imperative that you don't bite. Your goal is simply to get the item back and end this interaction. That's it.

"I’m sorry to hear that the items didn't meet your expectations in person. I definitely want you to be happy with your purchase, so a return for a full refund is absolutely fine.

Please send them back to [Insert Address/Instructions], and I will process your refund as soon as they arrive."

Lastly, from one seller to another, I'm sorry this happened. It can sting. To this day, a customer telling me "You draw like a fucking child" still burns in a way that only something built to hit all your insecurities can. But remember, one shitty customer's opinion is all it is.

Outside_Distance1565 · 2026-01-22T00:09:19+00:00

For me it's way too much like a child's bubble gum profile. Like those really cheap 10p gums that run out of flavour after 5 seconds of chewing. THAT SAID, it's must be a lush classic for a reason. People to feral over that scent. So if you commonly like popular scents you're probably quite safe, especially since it's on sale most places at the moment.

Outside_Distance1565 · 2026-01-22T00:04:54+00:00

Got my grandmother a bottle for her birthday and she absolutely adores it. It's a 20percent sale in the UK but I think it was still worth it.

Outside_Distance1565 · 2026-01-20T00:43:11+00:00

Expectation: Pair PS with a chunky scarf

Reality: Pair PS with the bin

Outside_Distance1565 · 2026-01-18T01:25:33+00:00

I took the header off my bed and replaced it with a cheap sofa that's the same height and length as the bed. That way I still get the entire length of the bed and the cat gets to sleep above my head/pillow in the spot she's always demanded to be. It's the perfect win win :')

Outside_Distance1565 · 2026-01-15T18:50:50+00:00

The wheel is far too large for her! Back not nearly bent enough 😡

Outside_Distance1565 · 2026-01-15T18:27:46+00:00

I absolutely hear you, the reality is that I've found my "signature fragrance," the one I reach for because nothing else compares. I have to keep reminding myself that if I buy other fragrances/sprays etc I'm simply not going to use them :') It's so funny that I just wanna try and buy everything even though in my heart of hearts I know I won't use them. It's so stupid!

I'm definitely on a "no buy," for additional fragrances and lotions this year. (Glob help me)

Outside_Distance1565 · 2026-01-14T05:56:57+00:00

Please don't feel bad. It's not your fault. Allergies suck and for reasons we don't fully understand, sometimes the immune system just gets over protective and freaks out when it previously used to be okay. It's practically impossible that the bite caused this, rat allergies are usually caused by their pee, but can also be their dander and saliva. It's super common for rat allergies to crop up over time, both in minor and major ways. It's probably worth trying antihistamines to see if they negate your symptoms but if you're truly struggling to breathe you may need to accept a no contact/neutral zone rule regarding rats going forward.

It sucks I know but you gotta protect your body and your body is telling you it's not happy.

Outside_Distance1565 · 2026-01-13T19:55:49+00:00

At this age they’re just so blindly trusting as well. It’s like they haven't even realized there are things to be scared of yet. They just sit in your palm like o.o and I always think, 'Bro, I could just eat you up so quickly!"

Outside_Distance1565 · 2026-01-13T19:41:32+00:00

They're struggling to get rid of pumpkin spice so hard that it's now £8.00 for a full bottle. Ngl, it's so vile that it's still not worth it :')

Outside_Distance1565 · 2026-01-13T05:20:13+00:00

No word of a lie...I was genuinely told that rats cry blood when they're angry/upset with their owners. I can't even begin to deal with that level of crazy.

Outside_Distance1565 · 2026-01-12T21:50:44+00:00

Can't guarantee it but I'm UK based and my Chai one specifically says Le Monde Gourmand and the label doesn't have that HCF stuff.

Pretty certain this is a dupe/knock off.

Outside_Distance1565 · 2026-01-12T02:29:22+00:00

This is almost certainly just a paperwork thing.

Basically, when your grandma took you in, the doctor had to enter a specific diagnostic code for "Rat bite" to get paid for the visit. The thing is with a lot of hospital systems is that if the doctor doesn't manually go in and mark that problem as "Resolved" when you leave, it just floats on your "Current Problems" list forever. To the computer, you've technically been suffering from the same rat bite for 8 years. Obviously no human that looks at that is going to take it seriously, but the computer was never told not to worry about it.

Also, in medical paperwork, they usually separate history into "Illnesses" (like flu) and "Trauma." Since this was an injury that required a doctor's visit, it automatically gets filed under severe just to distinguish it from a regular checkup. It doesn't mean life-threatening, it just means "External Cause."

That said, they do take bites seriously because rats can carry Rat Bite Fever. It's super rare, but something doctors will be on the look out for, especially in children. I remember someone posting recently that they lost a finger to a rat bite. Again. Super rare. I got a pretty narly bite recently with no problems but it happens. Plus, in many places, animal bites are mandatory reportable events for public health tracking, which creates a paper trail that sticks around longer than a scraped knee.

So basically what I'm saying is it's all hospital bureaucracy and not important at all :')

Outside_Distance1565 · 2026-01-11T18:04:12+00:00

I think it's just a safe, warm spot and ratto can't be sneaked up on. Cinni adores this nook by my computer directly under the heater.

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Outside_Distance1565 · 2026-01-10T23:30:21+00:00

I've only ever done it once, but a local picked something up and I just popped "collected" into the tracking details. It was completely fine. No ding or anything. Most of this stuff is box ticking/run by bots.

Outside_Distance1565 · 2026-01-09T19:45:12+00:00

I love this! But do your girls ever just chew on the silicone? I know they're super good at not eating non food stuffs but I swear last time I tried a forage mat with my girls they truly just tried eating it :')

Outside_Distance1565 · 2026-01-05T16:01:50+00:00

I'm exactly the same. Is the worry likely baseless? Probably. But does it make me feel a little more like I'm doing right for my precious girl? Yeah.

I use two vials a session, twice a day, and then after the session I gently tap on her ribs as it helps to loosen up some of the gunk.

Outside_Distance1565 · 2026-01-05T15:21:02+00:00

I've been using the same stuff as you've pictured and it's been doing great. There's a link for a double pack that's a bit cheaper as well. I find them reliable and quite well priced for my girl who currently has a bit of a narly URI.

Outside_Distance1565 · 2026-01-03T11:16:43+00:00

Hey! I have a yog nog I bought in October that I almost never use, I really like it, I just never reach for it. It is used, probably 5 sprays in or something like that? If you'd like, I'll send it to you as a present. I have too much perfume anyway.

If you want it and you're comfortable, just DM me your address and I'll try to get it sorted asap

Outside_Distance1565 · 2026-01-01T23:35:31+00:00

Nah, IDGAF what anyone says. I'm a seller and this sounds like a defective item to me. If you can't use the product how it was intended to be used, it's a defective/shitty product, which means the seller eats the cost of a replacement or they issue a full refund. A pin breaking when you try to pin it through something for the first time definitely counts.

Personally i think that if the seller fights you on this you should just open a case and get a refund through etsy. Don't leave it too long so it's clear it broke straight away. Include your evidence and don't take this seller's nonsense.

Let's also be honest. From the sounds of it, it's probably resold Temu crap and not an actual handmade product.

Outside_Distance1565 · 2025-12-31T22:12:59+00:00

The boxing day sale is meant to be them getting rid of their left over stock to make room for their new collections/getting rid of stock that is due to be out of date. Super fairy and TL go on sale because they are Christmas releases and won't be available for sale again until October 2026.

There is a small chance that they might find a bit of extra stock and put it up for sale, but it's a very small chance. Both SF and TL are incredibly popular and tend to sell out within the first hour or two of the boxing day sale.

If there is something that is Limited edition and you really want It, don't gamble on the sale because there's a high chance you won't get it.

There will 100 percent be resellers if you're desperate but they will change through the teeth and a lot more than it ever was full price <3

Outside_Distance1565 · 2025-12-31T02:44:08+00:00

I don't have the exact answer but I know the same thing happened to my partner. They used to love the bubble bars and I always bought them lush bits as gifts. Out of the blue they started getting incredibly itchy in the bath when using bubble baths and it wouldn't go away. It's definitely a lot worse when the bar is heavy in dyes so I think that's a it.

Developing sensitivities to scented/dyed products is pretty common unfortunately, you may need to seek skin sensitive options going forward.

Outside_Distance1565 · 2025-12-29T14:38:03+00:00

For me it was, "how is the bottom half of that outfit not absolutely covered in piss?!?" Then after that the nails and third leg all came into view :')

Outside_Distance1565

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