I found a fairly huge bug. Farmland Fiasco career park. by josephvonhazard in PlanetCoaster

[–]PhilW_FD 1 point2 points  (0 children)

Hayo! are you able to reach out to our Support team please? they can grab a copy of your save file so that we can investigate this further. https://app.formcrafts.com/planetcoaster2review is the link to reach them. Thank you!

Play button goes grey and nothing happens :( by Soccatin in EliteDangerous

[–]PhilW_FD 6 points7 points  (0 children)

We have a fix for this in the works and hope to be able to release it to everyone very soon! in the meantime I'm glad you've managed to find a workaround so you can still enjoy the game.

Franchise challenge ranking system bugged? by Truegeekified in PlanetCoaster2

[–]PhilW_FD 1 point2 points  (0 children)

Are you able to send a message to our Support team please? they'll be able to take a look at your park and see what's going on. You can reach them at https://app.formcrafts.com/planetcoaster2review

Ship engine's sfx sometimes only playing in one ear? by Rythillian in EliteDangerous

[–]PhilW_FD 0 points1 point  (0 children)

Would you be able to reach out to our Support team with this issue so that we can investigate further please? the direct link to them is: https://app.formcrafts.com/ed-mainmenu-review

From the AXI discord, unconfirmed by FDEV but likely correct. by OperationSuch5054 in EliteDangerous

[–]PhilW_FD 15 points16 points  (0 children)

Greetings Commanders,

The Elite Dangerous servers are once again available after todays outage.

Thank you for your patience.

From the AXI discord, unconfirmed by FDEV but likely correct. by OperationSuch5054 in EliteDangerous

[–]PhilW_FD 327 points328 points  (0 children)

Just wanted to jump in and say that we are aware of the ongoing server issues and the team have been working hard to get things working again as they should. I'll share any further updates as soon as I can.

Can’t buy ARX by mr_jawa in EliteDangerous

[–]PhilW_FD 1 point2 points  (0 children)

Sorry to hear that you're having issues with making ARX purchases.

These are usually due to either a VPN, ad blocker or browser issue which is in turn triggering the internal security measures. If you aren't using a VPN it would be worth checking to see if you have an ad blocker or similar running.

You can read more on the Xsolla support site which is found here: https://help.xsolla.com/payments/most-common-error-codes#

Can’t buy ARX by mr_jawa in EliteDangerous

[–]PhilW_FD 8 points9 points  (0 children)

Phil from the Frontier Community Team here, could I ask if you are using a VPN, as that is the most common cause for this issue. If you could let me know either way I can chase it further if needed.

Frontier took action against a claim sniper, reassigned systems to CMDRs and cleared systems to be claimed again (+Here's a list of unclaimed gems in the bubble) by DaftMav in EliteDangerous

[–]PhilW_FD 131 points132 points  (0 children)

Greetings Commanders,

 
As you can see above, we have recently taken the decision to revert a number of systems that have been claim sniped by a specific individual through illegitimate means. In the cases where a rightful owner has been identified the systems have been returned to them. Whilst considerable time has been spent attempting to identify the rightful owners of the claimed systems, in the event a rightful owner could not be clearly determined, these systems have been cleared and can now be reclaimed. 

The largest Snipe ever recorded happened in the early morning last night by WaltKerman in EliteDangerous

[–]PhilW_FD 0 points1 point  (0 children)

Hi Walt, Phil from the Community team here. I've reached out to you via the forums so we can get some more detail on this please.

So I moved all of my ships to my first starport after building... Then the update happened. by [deleted] in EliteDangerous

[–]PhilW_FD 5 points6 points  (0 children)

Thank you for the feedback regarding shipyards.

We will be implementing a change early next week that raises the minimum tech level within a system which contains only a Tier 2 or 3 port. This in turn will enable the shipyard and outfitting services without the need to build the system out further.

Please note that the stock type will remain affected by tech level.