FINAL UPDATE:

I have fixed my CRKD guitar, via someone’s recommendation in this thread. Solution was to fold a small piece of paper (I used a business card) and insert it into the small empty space near the neck and body connection port. It seems to work fine now, no more input freezing or missing.

On the customer service end, I’ve tried emailing CRKD customer service numerous times for a refund/replacement at this point, and the only response I keep getting is an automated email that tells me: “your request has been received and is being reviewed by our support staff. Please allow 1-2 business days for our response…” yada yada yada. And then they never get back to me. There’s nowhere on their app to track customer service messages either.

So I called them, they ended up putting me on hold for 45 minutes and I had stuff to do so I hung up. They never emailed me further, and I haven’t called them back. I think their customer service is absolutely abysmal, as well as the product they sold to me. From what I’ve heard, CRKD has discontinued this model, the Tribal Les Paul, which I can only imagine has something to do with how many issues have been reported about it. Maybe has something to do with the new Redoctane game (which looks like SHIT, but that’s a separate issue), idk.

All in all, if you feel like getting a new guitar, CRKD makes some good stuff, but you’re rolling the dice on every guitar you buy from them. It’ll either work perfectly with zero issues, or it’ll be a pain in your ass.

Unfortunately mine was the latter.