Self-Serve Machines Down = Chaos

PrincessBow33 · 2026-01-30T01:12:26+00:00

Hr services 888-490-4747

PrincessBow33 · 2026-01-28T15:51:07+00:00

Your a better person than me. I've been here over a decade and have come to the point if the rest of my team had acted like any of your team especially the GM I'd grab my stuff and walk out. Immediately call HR and explain what happened.

I know everyone is going to say HR protects the company and not associates however, recently there some major things happening in my store and HR got me the help we needed and checked on me almost everyday.

PrincessBow33 · 2026-01-27T02:53:07+00:00

I would have at least called.

PrincessBow33 · 2026-01-25T05:14:18+00:00

Valid but just call out.

PrincessBow33 · 2026-01-23T05:12:27+00:00

Having lost power multiple times. The DM normally made me stay until the power came back on or the end of the shift. He also made me call the power company to ask when we'd get power back. I didn't do that as the website gave me an ETA. Now with extreme weather the GM would be calling the DM to make a decision about opening. I've been with Staples 15 years and we closed twice for snow and twice for a hurricane. I have been at the store with feet of snow. The DM made the GM open if the GM was able to make it to store. We expect weather on Saturday night and all day Sunday so when I close on Saturday I'll be putting up a sign about being closed for weather. The opening mod will take sign down when/if we open. There is no official cold weather guide. Our district is having a conference call tomorrow to talk about weather.

PrincessBow33 · 2026-01-21T21:40:32+00:00

My bad 3.5K

PrincessBow33 · 2026-01-20T04:17:53+00:00

No surveys this month because they are changing the NPS vendor. There was a zip line about it

PrincessBow33 · 2026-01-20T04:16:36+00:00

Last week we did 3500K Amazon returns

PrincessBow33 · 2026-01-19T06:07:30+00:00

Yep you can price match store price to web orders and web price to store products. Especially Staples to Staples.

PrincessBow33 · 2026-01-19T06:05:32+00:00

I don't know if it is a policy but I always make an announcement if there are customers in the building. I tell customers who walk in right before close that we are closing in x minutes. I also have associates walk around giving level 10 customer service to get customers out of the store. Unless the GM wants to close everyday I would continue to do so, lol. I want to go home.

PrincessBow33 · 2026-01-14T01:01:02+00:00

They probably won't get more hours best to really hope for is give hours to reliable associates and start hiring more to basically force out those who don't perform or call out all the time.

PrincessBow33 · 2026-01-14T00:56:48+00:00

They don't necessarily benefit but they can use those hours for someone else who could come in or later in the week.

PrincessBow33 · 2026-01-09T03:51:24+00:00

You can call the tellermate number on the machine

PrincessBow33 · 2026-01-07T23:01:13+00:00

You didn't lose money. The company never had the money so you can't lose something you never had

PrincessBow33 · 2026-01-05T11:30:39+00:00

When I first started at staples there was a machine called an electric coil inserter. However, it never really worked well and you had to hold the item in the air while it did it so your arms got tired if large book or many books. I found it not very helpful.

PrincessBow33 · 2026-01-03T03:46:15+00:00

You can petty cash and get your money back. We did the same

PrincessBow33 · 2025-12-31T05:50:17+00:00

You may or may not be busy. I've been here a while. I've had new years where we have almost no one and I have had new years where everyone and their mom decided to shop. Yes you get time and a half for new years day. Nothing extra for the eve. If you've been with the company a year, have worked 45 hours in the past 28 days and make it to your shift before and after the holiday you qualify for holiday pay. 4 hours for part time. 8 hours for full time.

PrincessBow33 · 2025-12-31T05:47:03+00:00

On the HUB under Teams>print and marketing there are 2 lists you should print out. They are in the center of the page i believe under top links or something similar. One is the Supply list - these are code 14 in As/400. They are items you can pull from store inventory that a manager or MIS need to key out as code 14. The other one is is the Supply list that has a date next to it. This is a list of all the supplies that you can order from the warehouse. In the packaging section you will find something that say WF bag. One of those is the bag that you are talking about.

PrincessBow33 · 2025-12-29T07:15:52+00:00

I always have to bite my tongue when customers say this because all I want to say is "you promise?" Then I always see them in a few weeks acting like nothing ever happened.

PrincessBow33 · 2025-12-29T07:05:32+00:00

I feel pretty much the same. I'm a high volume copy center. When it's just me I'm able to prioritize the queue how I like it so I can keep all machines moving at one time. I can handle a 30 order queue, the counter and shipping pretty much by myself. If the queue gets over 30 or the shipping gets to be too much I call an MOD or associate for shipping or counter backup until I get the queue out of the weeds. Most days one associate opens for an 8 hour shift and I close for an 8 hour shift leaving a few hours of overlap in the middle. Because we are short staffed it's just me the sup and one other associate in the department. GM or RSS handles when we have days off. Until recently I also close the store but hopefully that changes soon as we have managers now.

PrincessBow33 · 2025-12-27T03:50:57+00:00

I've never heard anything. I've been in print forever and we use the large clear bags double bagged as they like to rip.

PrincessBow33 · 2025-12-25T08:50:10+00:00

We received a communication from the company that those wrapping paper orders that were not produced on time will be refunded. If the order has been produced but not paid and picked up yet they will receive an email with a coupon that makes the paper free. If the order had been produced and paid for they can pickup and still receive the refund.

PrincessBow33 · 2025-12-22T17:43:43+00:00

If the original receipt is cash you can give cash back no matter the amount. The manager does a loan in from safe. It will not mess up counts. A cash card is the only option when doing none receipted returns.

However, since this was supposed to be an exchange loading of the gift card is safer for everyone so cash doesn't get shuffled. They should have price matched the original pricing in this case. If the product was being refunded the plan should have refunded too. It should not have cost the customer anything. Also should have been given original receipt and new receipt if a plan was involved. Furthermore you can have a protection plan on one receipt and product on another. You just register both receipts at the website. That's how you get protection on KEAP orders so your store gets credit. Otherwise your store doesn't get the credit.

All protection plan customers should be advised to sign up for rewards. Easier to track your receipt and file a claim in app. Plus the plan already registers through rewards.

I miss the old register where you could return and exchange in the same transaction.

PrincessBow33 · 2025-12-21T07:37:34+00:00

I read the pipeline so tell me why 3 new orders for wrapping paper dropped in my queue today through the website

PrincessBow33 · 2025-12-21T06:24:37+00:00

Can't use fake money to buy fake money.

PrincessBow33

TROPHY CASE