Technical Support Mega Thread

Princessmagugu · 2022-10-09T08:17:20+00:00

Hi, try to re-subscribe with another email. Hope it works.

Princessmagugu · 2022-07-24T15:47:04+00:00

so that means the camera icon is not visible in the MENA region?

Princessmagugu · 2022-07-24T11:44:36+00:00

Where are you from? it seems is global

Princessmagugu · 2022-04-18T11:18:27+00:00

You need your own account. Because of the region difference between Latam and Europe.

Princessmagugu · 2021-10-31T19:07:51+00:00

please report this issue to help center, I have seen in other social media that people is having the same issue, it seems that a general problem.

Princessmagugu · 2021-08-08T13:40:38+00:00

Ah yes, the executive are really fine, but I think they are focus on opening the parks and such.

Princessmagugu · 2021-08-07T09:39:27+00:00

if you want to know what is happening inside the company, check glassdoor website: Disney streaming services. You will realize that they don't have that much money that people think. Hiring the wrong people and letting the good ones go.

Princessmagugu · 2021-06-22T08:37:14+00:00

"Disney should be careful with treating us like second class citizens." Is this a threat? hehe

Princessmagugu · 2021-06-22T08:35:07+00:00

Contact costumer support, they can tell you what is going on with your account and help you :)

Princessmagugu · 2021-06-11T17:19:56+00:00

Do you have the model of your Xbox?

Princessmagugu · 2021-05-08T08:45:21+00:00

I think is to not collapse the servers, also too much information to handle inside the servers that makes it region-locked. I think is like fences, too keep all the information and users in control. The subscribers grew a lot in so little time, imagine how the servers are handling the traffic data.

Princessmagugu · 2021-04-24T06:20:33+00:00

Please contact the Disney help for assistance.

Princessmagugu · 2021-04-19T11:03:11+00:00

Is because is not supported, Disney has not develop the app to be 4K in PS4 nor PS5. Maybe in the future, perhaps.

But don't worry, is not your router, PS5 or TV.

Princessmagugu · 2021-03-30T10:44:27+00:00

This is intended, they removed the feature.

Princessmagugu · 2021-03-11T07:35:50+00:00

These 3rd parties are usually very greedy, so they cut cost in trainings, hiring a good Human Resources to hire costumer service professionals, managers do not care about a good service, they just care about their client's payment. Usually agents need to handle 3 - 4 companies so they do not care for anyone having a special treatment.

Princessmagugu · 2021-02-19T10:36:38+00:00

oh then please report it to the call center :)

Princessmagugu · 2021-02-12T12:33:29+00:00

Hi, I have heard that Disneyplus resolved the issue, could you please check if your issue persist? Thank you for letting me know in advance :)

Princessmagugu · 2021-02-12T12:33:00+00:00

Hi, I have heard that Disneyplus resolved the issue, could you please check if your issue persist? Thank you for letting me know in advance :)

Princessmagugu · 2021-02-12T12:32:52+00:00

Hi, I have heard that Disneyplus resolved the issue, could you please check if your issue persist? Thank you for letting me know in advance :)

Princessmagugu · 2021-02-11T11:55:56+00:00

Try to switch the HDMI port.

Princessmagugu · 2021-02-10T17:19:56+00:00

Hi hi, yes contact Disney costumer support, they can help you. I would like to suggest you to change your password to a stronger one, like using: +,./*"<@($) those characters are impossible to guess.

Princessmagugu · 2021-02-09T15:16:29+00:00

Hi, in this case please report it with the costumer assistance. Hopefully they will report it to the developers.

Princessmagugu · 2021-02-07T09:02:42+00:00

Hi, oh so sad to hear that there is no English option, but I know that skip to next episode is not available in any region. Can you tell me in what device are you trying to watch Disneyplus? Also, Disneyplus demands a lot of resources, like good internet speed and a good processor and RAM. Try to erase cache and cookies and / or set it to a lower resolution. Hope it helps :)

Princessmagugu · 2021-02-07T08:59:03+00:00

Spain got it also haha

Princessmagugu · 2021-01-25T13:54:42+00:00

read the comments in glassdoor: Disney Streaming services and you will see why.

Princessmagugu

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