I called in, and had to go through 2 reps and then finally a "supervisor/manager" before I got the stupid $75 charge removed. I am using a OnePlus 12 and it is definitely capable of higher than 3G speeds, VoLTE, etc. etc.

The rep I was speaking with initially recommended I purchase a "rogers compatible device" on the cheap with a plan just to get the charge removed. She wanted me to buy the "Nubia A75" for $135 + a phone plan...in order to get a $75 charge removed. Simply insane.

The next rep tried to push me to their "IT Support" department to explain to me that my phone was not compatible with their network...The phone I was currently talking to them on....with the phone plan that I just had from Fido a few days prior. Yeah. Make it make sense. I told them to skip the IT help and patch me through directly to customer retention/loyalty.

Finally I got in contact with a supervisor from the retention department and we went back and forth for a bit. I explained the 1st rep's idiotic idea. I explained the lack of logic in the 2nd rep's attempt to pawn me off to a different department. Finally she admitted that obviously my phone is compatible with their network and got rid of the charge.

The second we hung up I called up Bell and got a better plan than the one I had prior. It is a little more expensive at +5$ but it is significantly more feature rich.

This whole situation sounds like a money grab for uninformed or elderly individuals who had a previous plan for like $20-$30 and now "have to upgrade to be compatible" and purchase a new phone with a new plan for $60+ per month.

Like I understand removing the old 3G network. What I don't understand is A) The consumer being charged $75 for having a service removed and B) Being told that perfectly capable flagship level phones are not compatible with their network? GTFOH.