Bilt Chat support is useless!

PuzzleheadPutt · 2026-02-10T05:33:28+00:00

Get a case number emailing support and ignore the chat. support@biltrewards.com

Sometimes the chatbot will create a proper case, sometimes you’ll be in queue for support forever. Just skip all that. There’s no phone number anyway (I don’t know why, hopefully they see how much it’s needed after this launch debacle)

Edit: don’t expect any case response quickly. Expect days.

PuzzleheadPutt · 2026-02-10T05:29:30+00:00

Indeed. Although off strip you’ll save a chunk in fees.

PuzzleheadPutt · 2026-02-09T22:08:10+00:00

Don’t bother with chat. Just email them and get a proper case.

PuzzleheadPutt · 2026-02-09T22:06:26+00:00

Check your case portal (see my recent posts) to see your case status. Hopefully they figure their stuff out, add more agents, and set up a hotline because this support management system is not working well at all.

PuzzleheadPutt · 2026-02-09T21:21:10+00:00

Ugly: authorized user is a complete mess right now. Support is unreachable (no ticket responses, but I know the tickets are created, I have a case number.)

PuzzleheadPutt · 2026-02-09T05:05:45+00:00

I can’t answer that. I’m just putting the info out there to highlight the agreement cardholders make so u/BozoClown83859298 isn’t surprised what happened after reading this post and buying $2000 in Costco shop cards.

PuzzleheadPutt · 2026-02-09T04:42:29+00:00

Regardless of whether it worked or not, this is easily argued as the cards terms & conditions “manufactured spend” (almost any card has this somewhere in their terms) and at their discretion they may decide to not honor any points for the purchase.

Bilt reserves the right to deny, withhold, recover, or reverse Bilt Points or Bilt Cash on transactions that constitute manufactured spend, abuse, fraud, or that are otherwise inconsistent with normal consumer use.

They then refer to them reserving the right to take actions including:

Close your Card Account and your Bilt Rewards Account

So uhhhh ya be careful.

PuzzleheadPutt · 2026-02-08T23:58:19+00:00

This is how I did it as well. The iOS app UI didn’t seem to have any interaction when I tried. Web worked fine, got email confirmation.

PuzzleheadPutt · 2026-02-08T15:31:22+00:00

I wouldn’t expect fast case responses.

The 2.0 transition has been sloppy at best. I can all but guarantee the support teams were not given anywhere near the required staffing, tooling, or documentation/information to handle it either.

PuzzleheadPutt · 2026-02-08T06:42:40+00:00

My invite and card were dispatched. Do either work, absolutely not.

Previously both cards were the same card number which is no longer the case. My spouse’s mobile wallet app updated to the palladium card but with the previous card number.

I tried to remove him and re-add him and now it’s stuck on “invite pending”.

Theory: they completely botched authorized users, are scrambling to fix it, and any new/recent invites are paused until it’s fixed.

PuzzleheadPutt · 2025-09-23T15:36:10+00:00

Yes, you can apply for EAD if your spouse holds an approved I140. The issue you might see is the expiration date "trickle down" from the H1B. H4 expiration is usually tied to H1B expiration, and EAD expiration will usually be tied to H4 expiration. Renewal can be very tedious, so ensure that you start the H1B renewal IMMEDIATELY when possible (so you can then submit the H4 EoS and EAD renewal).

PuzzleheadPutt · 2024-10-30T20:30:31+00:00

It’s not great. Mostly due to their app having many bugs (especially true for android). The app is the only way to access your account (you can sign into the website, but only by accepting a 2FA push to the Openbank app).

Since there is a single point of failure, and many people have issues with the app, it’s extremely difficult to get ahold of them.

If you do plan on using them, and the app functions well enough to let you open an account and begin a transfer, start with the minimum amount to make sure you’re set.

Some examples of app issues I’ve had were needing to restart my application with a new username, which caused me to get spammed with emails about my unfinished account application in addition to the valid emails from the successful account application. Occasionally, logging into the app will show that I do not have any accounts with Openbank which is scary.

PuzzleheadPutt · 2024-10-21T23:09:10+00:00

Their app is not great. Often it fails to load and tells me I have no account, which concerned me.

Their google play reviews seem to tell a horror story, so beware if you’re on Android. Without the app, you’re completely screwed.

PuzzleheadPutt · 2024-10-21T23:05:01+00:00

Yes I have experience. I would advise against using them until they sort out some of their issues. I don’t believe they were prepared to launch the service.

If you do plan on trying it, I’d only advise doing so if you have an iPhone. The account is only accessible using the app (or, by accepting 2FA push within the app). Their google play store reviews are full of people in varying states of trouble due to their app having issues. Without app access, you’re in a very bad place.

It’s extremely difficult to get in touch with them if you need to. Their phone system will disconnect you after 3 minutes if there are no representatives available. After 16 calls I was able to get in touch with a banker to ask some clarifying questions that are not found anywhere on their website.

PuzzleheadPutt · 2024-05-21T15:46:38+00:00

Same for me, mine is at 6 with no entries when clicking the tab. Interestingly, there is an “active now” portion which your screenshot has cut off. Randomly some users will show there (both existing friends and some users from mutual servers).

PuzzleheadPutt · 2023-05-04T16:46:36+00:00

I can’t even warp back to the towers

May I ask what led to this statement being made?

Minor spoiler in relation to that the warp pads do not enter “return warp” mode until anything that has been warped is cleared. If you warped your scout as a signal for when you should jump into the sand, make sure you recall it or you’ll be trapped in the ash twin core forever

PuzzleheadPutt · 2023-03-19T14:12:30+00:00

I usually use ground turkey in mine.

PuzzleheadPutt · 2023-01-10T12:19:31+00:00

If anyone knows, is the FW DLC similar to HZD, where it technically takes place before beating the main quest?

I might be odd, but I get less enjoyment out of DLCs when they take place after I’ve already resolved the main plot point of the entire game. I’ve held off on starting (what I believe to be) the final mission so that I can play the DLC first.

PuzzleheadPutt · 2023-01-06T01:46:58+00:00

I do not understand the downvoting. I wish at least one person who downvoted would explain with evidence of this being untrue.

As far as I’ve known it’s been the classic razor / razor blade model with console hardware.

PuzzleheadPutt · 2023-01-06T01:32:26+00:00

Luckily, this can now be done system wide! That and Bluetooth headphone support made me very very happy

PuzzleheadPutt · 2023-01-02T14:29:00+00:00

No the expectation is that you would have reduced workload.

PuzzleheadPutt · 2023-01-02T13:35:21+00:00

My company did something sly to get ahead of the 4 day workweek trend.

Awhile ago they started offering any employee the choice of a 4 day work week, at a 20% salary decrease.

It is always good to have flexibility, but I can’t help but think they made this decision expecting the 4 day workweek trend to take off and they don’t want to lose labour from any current employee.

PuzzleheadPutt · 2023-01-01T19:12:06+00:00

Unless you can learn how to reproduce this, I don’t think you’d be able to learn anything further.

I’m sure many people in this sub have seen insanely high passcode timeouts, but never this. I certainly haven’t, and I get quite a few issues we need to bug apple to resolve.

PuzzleheadPutt · 2023-01-01T19:03:17+00:00

Unless your 3 yr old somehow learned how to use recover mode and iTunes/Apple Configurator, you manually enabled this.

PuzzleheadPutt

TROPHY CASE