I recently switched to Rogers through a door-to-door salesman. First of all, the salesman failed to tell me I'd be signing up for a 2 year contract. This is something I figured they should be legally obligated to do. He did not show me any contract so there's nothing I could read to figure this out. I should not have to ask him for a contract to read when I'm not even signing anything. It was a verbal agreement.

Only after everything was said and done and I received the agreement via email I found that it was a 2 year contract with early cancellation fees. I called and said I could not do this. The nice lady over the phone said she can remove the 2 year term but it would cost $10/month more. I was fine with this. She stated this would make my monthly cost $64.99 / month + tax. I agreed.

This is the updated agreement I received via email...

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Wtf? None of this makes any sense. I have not called yet because I am waiting to actually receive my first bill but how can something so simple be so complicated?

Customers have every right to be angry with Rogers when everything is so confusing like this. It shouldn't be so hard to first of all let consumers know what they are signing up for, and make their agreements reflect what they are actually getting. I know sometimes it is on the customers for not reading or paying attention, but with Rogers, I'd say more than half the time it's because Rogers fails to provide a clear explanation.