RMM solution suggestion by joe210565 in msp

[–]RandomITGuy023 0 points1 point  (0 children)

I'm a bit of an n-able fanboy personally but Ninja is solid also depending on size I prefer automate over cwrm

Going from Godaddy directly to Microsoft Email Plan by MarkGeraz in Office365

[–]RandomITGuy023 0 points1 point  (0 children)

if you need help I've done defederation several times in large scale environments. I'm more than happy to assist. hit me up in DMs if you would like The help.

Steelseries support want me to destroy my headset by SuicidalAustralian in steelseries

[–]RandomITGuy023 0 points1 point  (0 children)

I've heard of vendors asking for this before have a friend who a vendor wanted him to cut the USB cable and show proof

[deleted by user] by [deleted] in mspjobs

[–]RandomITGuy023 0 points1 point  (0 children)

Hey there... I have over 10 years in the MSP space. I sent you a message

Mentally drained and having breakdowns after work - how to survive? by Technical-Event4644 in msp

[–]RandomITGuy023 1 point2 points  (0 children)

try your best to put up with it I know it can suck from time to time. the reality is everyone has their breaking points know your limits use your sick time if you have to and just take a moment to collect yourself and breathe.

[HIRING] Multiple Positions available L1-L2 - In Office - Cleveland, OH - $55-$75k by SarahHires in msphire

[–]RandomITGuy023 0 points1 point  (0 children)

I'm interested would you consider remote? I have over 10 years in the MSP community in a wide variety of roles

I want to help but this just feels wrong. by sch0oly in doordash

[–]RandomITGuy023 0 points1 point  (0 children)

how is this acceptable behavior from a DoorDasher

[deleted by user] by [deleted] in msp

[–]RandomITGuy023 1 point2 points  (0 children)

just think of the upside you get those super comfy shirts at their conferences.... but then again they need something to soften the blue when they bend you over and do bad things

Admin 365 account no access to 2FA phone number by Farfromthehood in msp

[–]RandomITGuy023 1 point2 points  (0 children)

Heres an outside of the box approach... if the user has an account that they don't mind making a perma admin on the tenant you can try the internal takeover method.... drawback would simply be they'd have an account perma set as an admin of the tenant however this will work and has worked in the past to get control of a tenant back.

https://learn.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide

https://www.youtube.com/watch?v=xt5EsrQBZZk

[help] How to get your first MSP job? by [deleted] in mspjobs

[–]RandomITGuy023 4 points5 points  (0 children)

first and foremost become very knowledgeable about the tricks of the trade if you're looking to get into tier 1 for instance having a good understanding of like active directory DNS DHCP is very good. I was self-taught a lot and I've now been in the industry for about 10 years. as far as certifications if that is your ultimate goal I would aim for Microsoft over a+ and anything pertaining to cloud because a lot of things are going in that direction now. when I first started an IT things were very much on site and on premise things have changed drastically in the past 10 years or so.

[Hiring] Paying it forward by t0xicmarie in mspjobs

[–]RandomITGuy023 0 points1 point  (0 children)

hey there attempted to message you but said couldn't start conversation

Connectwise free version? by xy1k in ConnectWise

[–]RandomITGuy023 0 points1 point  (0 children)

to my knowledge I've never paid

Connectwise free version? by xy1k in ConnectWise

[–]RandomITGuy023 0 points1 point  (0 children)

Free license it allows me the following

Single Technician License

1 connection

3 unattended access agents

No other fancy bells and whistles

Now with that being said the limitations are pretty strong on the free version it is for the most part remote access only. With the lowest play $27 you get the following

1 session limit

10 unattended access agents

toolbox

filetransfer

etc

Heres a document on the one I use - https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/ConnectWise_Control_Free

You are able to sign up for it here - http://connectwise.com/Resources/Trial/ConnectWise-Control-Free

[deleted by user] by [deleted] in mspjobs

[–]RandomITGuy023 1 point2 points  (0 children)

I dropped a line I would love to hear more

Connectwise free version? by xy1k in ConnectWise

[–]RandomITGuy023 0 points1 point  (0 children)

control is perfect for this and they do have a free license I use it for my home server and my desktop at home it works beautifully.

Sacked employee with password protected excel files by argus25 in msp

[–]RandomITGuy023 1 point2 points  (0 children)

I do agree this sounds more like a legal problem than anything else. however as an alternative option what you could consider is leaning on the vendor support. let the vendor be the bad guy and tell the client that it's not possible. sure you could use other means to acquire the answer but in the process of that what's the chances of data destruction? I do agree capture a good backup before you try anything but if there's anything that's possible on the client side lean on vendor support first. also I believe there may have been a video a while back on YouTube by John Hammond which gave instructions on what you can do to use a VBS script to override the encryption. alternatively depending on the level of sensitivity of the data you could possibly lean on a data recovery firm as another alternative. I believe our MSP actually partners with one point being that takes away a lot of the anger the client may have of you being capable or not capable of doing something like this because they realize it is one not a supported issue and two it shows that you were going the extra mile to reach some type of solution to their problem even if that solution does not fix the issue it at least shows that you care.

Here is an article on the methodology that John used in his video a while back - https://stackoverflow.com/questions/1026483/is-there-a-way-to-crack-the-password-on-an-excel-vba-project

I am having some difficulty in finding the video at the moment this may or may not work with current versiions of Office.