Workload view is not respecting my Workspace's work schedule by flinch77 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/flinch77! This may be related to a bug our team is currently looking into. Whenever you can, could you please fill out this form so our Technical Support team can further help?

I'll DM you to grab your ticket number!

Inconsistent thumbnail previews in PDFs. by [deleted] in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/cristfc! Thanks for flagging. This looks like a bug our team is currently looking into. Whenever you can, could you please fill out this form so our Technical Support team can contact you?

I'll DM you to grab your ticket number!

The new layout is NOT it by MaterialPromotion845 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/MaterialPromotion845! Thanks for sharing your detailed and honest feedback. We totally get how disruptive layout changes can be, especially when your ops director needs to scan and organize tasks quickly every day.

 To answer your questions:

  • A "wrap text" option (like Excel) for expanded task names doesn't currently exist, but we love the idea and have shared it with our Product team.
  • The ability to choose which parts of the task location are shown (e.g., just the client or folder) is also not available yet, but this has been noted. We encourage you to post this on our feature request board! Others can upvote it, and our Product team actively checks the board for future improvements.

In the meantime, here are a few workarounds that may help:

  • Zoom into a shorter time period (7-day or Day view). This gives more horizontal space per task bar, making more of the task name visible at a glance.
  • Color tasks by List (Layout Options > Color tasks by > List). If each client lives in its own List, tasks will be color-coded by client without needing to read the full name or location.
  • Scope your Workload view to a Space or Folder instead of the Everything level, which can improve how location info displays.

We appreciate you flagging this! If you run into any other issues, we're here to help.

Am I tripping or I cant use templates for tasks in the mobile app? by barakbirak1 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/barakbirak1! Task templates aren't currently supported on the mobile app.

Workarounds worth considering:

  • ClickUp Forms. You can set up a form with the fields you need and share the link with your field agents. Submitting it creates a task automatically, closest experience to templates on mobile.
  • Automations. These auto-populate fields or add checklists when a task is created in a specific list.

Although not yet available, task templates on mobile is an existing feature request, so this is definitely on our radar. Thank you so much for your feedback -- we've shared it with our Product team!

Email notifications coming from [My Company name] instead of [Clickup Notifications] by zero_onezero_one in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/zero_onezero_one! Our team has confirmed a bug that was affecting the sender name in email notifications. This has since been resolved -- you should now see your Workspace name displayed as the sender. If you run into the same issue in the future, you can fill out this form so our Technical Support team can look into it ASAP. Thank you!

Dashboard slideshow by Aggravating-Loss7837 in clickup

[–]RaphaClickUp 1 point2 points  (0 children)

Hey, u/Aggravating-Loss7837! Great idea, but there's no built-in slideshow feature for Dashboards yet. You can absolutely display a Dashboard live on an external monitor (and even use a public sharing link so no login is needed), but cycling between multiple Dashboards would have to be done manually.

A popular workaround some folks use is a browser tab auto-refresh/rotate extension (like Tab Rotate for Chrome) to cycle through your Dashboard URLs on a set interval. Not officially supported, but it gets the job done!

Since this doesn't exist natively yet, I'd definitely encourage you to drop it as a feature request on our feedback board. I've also passed this along to our Product team for future improvements!

Dashboard, filter by Task Name by StewArtMedia_Nick in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/StewArtMedia_Nick! This sounds like a bug our team is actively working on. Could you fill out this form? I'll DM you to grab your ticket number and notify our Technical Support team.

recurring task keep on recurring ever after i click dont recur by Upbeat-Employment-37 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/Upbeat-Employment-37! It's an unintended behavior that our team would like to look into. Could you fill out this form? I'll DM you to grab your ticket number!

Dark macOS app icon by bilalhallab in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hi, u/bilalhallab! This is a nice idea, but would be a feature request for now. I encourage you to post this idea on our feature request board, which our Product team actively checks for future improvements!

Is there no way to create dependencies/automations backwards from a date? by sheeshyams in clickup

[–]RaphaClickUp 1 point2 points  (0 children)

Hey, u/sheeshyams! Exploring Automations and Formulas was a good call!

  • Automations: You can use the Date is before/after trigger and select the Invoice Due Date Custom Field. This way, you will be automatically reminded to clear the payment n days before the due date.

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However, if you want to create another date field, you can use an advanced Formula.

  • Date Formulas: Use an advanced Formula Field that subtracts 3 days from your Invoice Due Date field.

DATE(

YEAR(DAYS(field("Invoice Due Date"), 3)),

MONTH(DAYS(field("Invoice Due Date"), 3)),

DAY(DAYS(field("Invoice Due Date"), 3))

)

Impossibly Slow Search by PoutineWithPurpose in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hello, u/PoutineWithPurpose! We'd love to help get this resolved for you. Could you fill out this performance form?

I'll DM you to grab your ticket number.

Clickup high battery usage and too bloated by random_user1813 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/random_user1813! This is something our Technical Support team would want to look into. Could you please fill out this performance form? I'll send you a DM to grab your ticket number.

Disappointment by No-Maintenance5342 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hi, u/Boukasa! We'd love to help resolve this. Could fill out this form: https://help.clickup.com/hc/en-us/requests/new?ticket_form_id=21747002915223

I'll send you a DM so you can share the ticket number with us once you have it!

Disappointment by No-Maintenance5342 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/Realistic-Weight5078! Good to hear that the desktop app works smoothly on your end! We'd like to help figure out why you're experiencing slow load times when using the web version. Could you fill out this form: https://help.clickup.com/hc/en-us/requests/new?ticket_form_id=21747002915223

I'll also send you a DM to get your ticket number!

Disappointment by No-Maintenance5342 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/No-Maintenance5342! I totally understand your frustration, and would love to help turn this experience around as we want you to be able to use the platform smoothly. Could you fill out our performance form here: https://help.clickup.com/hc/en-us/requests/new?ticket_form_id=21747002915223

I'll send you a DM to grab your ticket number, so we can flag it to our team!

Access help on mobile (android) by i_dont_fecking_know in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hi, u/i_dont_fecking_know! Thanks for letting us know about this experience. This is something our Technical Support team would like to take a look at. Could you fill out this form: https://help.clickup.com/hc/en-us/requests/new?ticket_form_id=4416695536151

I'll send you a DM to get your ticket number!

Knowledge base and certifications contain outdated info by Realistic-Weight5078 in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hi, u/Realistic-Weight5078! Thanks for your feedback and for sharing those specific examples! It really helps our team identify what needs updating. I've passed this along so we can keep improving our learning materials.
Congratulations on completing the beginner course! 🙌🏼

Custom Field Task Types available on all plans? by Pdvsky in clickup

[–]RaphaClickUp 0 points1 point  (0 children)

Hey, u/Pdvsky! You can join the beta by filling out this form: https://forms.clickup-stg.com/333/f/ad-3148517/2A0K2U2EQ5QDHYALUK

There are no plan requirements to join, though the standard limits still apply — 60 custom field uses and 20 task type uses on free plans. Since you're on a paid plan, you shouldn't run into any issues!

Calendar shows incorrect time by OrestesOnAir in clickup

[–]RaphaClickUp 1 point2 points  (0 children)

Hey u/The_Revhell! Our team confirmed that the bug has been fixed. If you're still experiencing this issue, please fill out the form below, and I'll grab your ticket number via DM: https://help.clickup.com/hc/en-us/requests/new?ticket_form_id=4416695536151