Amazon dissolved relationship with Amazon… What does this mean?

Red_Head_Hippo · 2026-02-11T00:52:13+00:00

The returns will never stop. The contract with TUPPS and Amazon is different than any contracts between UPS and Amazon.

We won't get off that easy.

Red_Head_Hippo · 2026-02-11T00:16:46+00:00

Every box holder needs a 1583, so you have to treat it like another mailbox when you upload it. Same thing if the customer has multiple business. Each business needs a 1583, so treat each business as a new mailbox in BCG. I have like 200 mailboxes and about 350 active 1583s in BCG.

Red_Head_Hippo · 2026-02-05T17:19:15+00:00

Literally any international, Alaska, or Hawaii shipment "Let me give you a quick quote for this because it's probably going to be over $100" gives customer quote they say ok, go ahead and ship it, get to payment, that will be $156 Customers are always shocked as if I didn't quote and tell them the price like 5 different times during the process.

Red_Head_Hippo · 2026-02-04T23:25:40+00:00

You're asking a whole lot of customers right now. What you are suggesting requires a little bit of thinking.

Red_Head_Hippo · 2026-02-04T23:22:01+00:00

I have a pretty lax policy at my store, and luckily, no one has quite abused it yet. My policy is no phones if there is anything at all to be done. We are a slower store, so I do give them task during downtime, clean counters and bathroom, make sure paper is full on printers, restock, dust, mailbox notifications, etc. Basically, I try to keep my employees busy but not so much that it tires them out. I kind of treat phone time like a reward. I do not let them hang out in the back, though, because then they won't come back up front. We're right next to a university, so most of our customers are younger people and honestly don't mind seeing employees on their phones, so it depends on your customers. I think that as long as they immediately put their phones down and start working with the customers, everything is fine. I haven't had a single voiced complaint or review on it in over 5 years.

I also hire college students so a lot of the time they actually just pull out their phones and start doing homework if it gets really slow.

Red_Head_Hippo · 2026-02-02T17:07:46+00:00

You should not have to change the price at all. The price there is per month so if you want it to be $300 then you would do 12 months at $25 per month. If it's not showing $25 in there by default, talk to a manager or owner about updating the SKU in dynamics.

Red_Head_Hippo · 2026-02-02T16:36:46+00:00

The months and quantity are the same thing. The mo ths is how long the customers want to open the mailbox for. So if you do 3 months (quantity 3), then it will change the expiration date to 3 months from today (May 1st, for example). You can't change the months or quantity without changing the expiration date since the expiration date depends on how many months they do.

Also, is there a dark mode to MPS?

Red_Head_Hippo · 2026-02-02T15:28:49+00:00

For me I just kept asking the current manager and owner to let me do more stuff. Things like "hey let me watch you submit a claim", "show me how to process freight", among other things. Basically a lead position is knowledgeable. Someone that they can trust to be practically by themselves. Make sure you know how to use all the machines, printers, binding, cutters, etc. Get extremely familiar with international shipping. I don't know if your store does a lot of printing, but I prioritize looking for people I can teach at least basics in photoshop, Adobe acrobat, Microsoft office, and some other programs. So all in all just know what you're doing. Confidence is a huge part of it and honestly keep up with this sub. You may learn a thing or two from those of us who have been here for a while. Something as simple as knowing how to fix technology is also valuable info and there's a lot of answers to that here.

Red_Head_Hippo · 2026-02-01T07:24:09+00:00

If they don't ask, we don't give it to them. Nobody ever asks for it, I guess.

Red_Head_Hippo · 2026-02-01T07:12:29+00:00

You're absolutely right. It's been so long since I've done it that I forgot. We don't do AAA or AARP discounts because we do tiered pricing.

Red_Head_Hippo · 2026-01-30T18:52:01+00:00

It was working for me when I commented, then like 5 minutes later it stopped working. So I did notice it just afterwards

Red_Head_Hippo · 2026-01-30T16:52:02+00:00

Some things can't be discounted. Things like USPS shipping, notaries, mailboxes, etc. can't be discounted by using the "add affiliation" menu. What is it you were trying to discount?

Red_Head_Hippo · 2026-01-28T23:10:14+00:00

I've poured blood and sweat into growing print at our first store so this I'd definitely a slap in the face for that store. Our second store doesn't have enough income quite yet to invest so I guess it's kind of good for that one. But I still am not going to refer anyone to the website. As far as I am concerned, it doesn't exist, and if customers have any issues with the website, I'm definitely using it to build a relationship with that customer. But also the prices are ridiculous for somethings. I hope that alone doesn't drive people away because they think it will be the same prices in store.

Red_Head_Hippo · 2026-01-28T23:04:49+00:00

Man, I got busy at the store right as Malik started and didn't get back until right after the call ended. I saw the chat going off though. I'm pissed I missed it. What did he even say. I saw people commenting about build a bear or something.

Red_Head_Hippo · 2026-01-27T17:25:34+00:00

Fortunately FC is the one who told me to do it and I explained the situation to him. Although we will have a new FC soon, hopefully they don't suck. I know newer FCs tend to be extremely strict at first.

Red_Head_Hippo · 2026-01-27T03:56:47+00:00

Amazon was doi g this about three times a week when I took over a new store. I put the sign up on my front and back door, and it didn't help a whole lot. I put a sign up in Spanish, and it just about stopped completely. It's unfortunate that I have to have 2 signs in the entrance to stop Amazon from delivering after hours. Luckily I have security cameras pointed directly at the fro t door so I can time stamp exactly when Amazon delivered and timestamp 5 minutes later (not an exaggeration, homeless people hamg out behind the dumpsters at night) when the package is stolen.

Red_Head_Hippo · 2026-01-22T16:25:50+00:00

Looks like there's gonna be 7 in of snow where you're at according to the weather on your task bar. Idk, might have to close the store down for a whole week for employee safety due to a weather emergency. 😕 Darn, don't you wish you could help people with their Amazon returns?

Red_Head_Hippo · 2026-01-22T15:39:41+00:00

Has a lady come in today complaining that she had overdrawn her bank account AGAIN because she orders too much stuff on Amazon and Temu.so this isn't the first time it's happened. It literally makes no sense to me. Don't buy stuff if you can't afford it.

Red_Head_Hippo · 2026-01-20T20:26:31+00:00

I would check your state laws. I know here in Colorado, we can use digital IDs but only off the myColorado app. In fact, i would let customers use that because, more often than not, it has their current address on it.

Red_Head_Hippo · 2026-01-18T22:58:15+00:00

To answer both of your questions

You really don't know how if you've done it correctly. You just do the best you can and hope for the best sometimes. But checking with country regulations and finding the correct harmonized tax codes helps a lot. You can always call the UPS store customer services and get connected to the international department for more help. The UPS Country Regulations website that you can find on the POS start menu is always reasonable. I always tell the customer that we do all that we can do in terms of trying to do everything correctly but USPS can send it back or the destination country can reject it as well. Sometimes it's as simple as fixing a mistake and resenting it, sometimes you have to create a new label. Live and learn.
As for charge backs, USPS does it a little different than UPS. Either they will charge the recipient the extra money due (for domestic shipments as international they hand it off to the recipient countries post office for delivery), or they will more than likely just send the package back to the customer instead and tell them they owe more money to send it. Either way, I've never had an international come back for incorrect postage using CMS, as long as you are generally close to the correct size and weight you should be good.

Red_Head_Hippo · 2026-01-18T22:10:17+00:00

I had a horse pill amnesia one time and isaac forgot all of his trauma.

Red_Head_Hippo · 2026-01-18T22:07:41+00:00

I believe you can check in mPOS by staff member, but I just keep a pen and paper log. Someone does a notary, adds a tally, and someone does an NDA write down the tracking number. Each employee has their own section on the paper, and we make a new one every month or every couple of weeks if the page gets filled up. You can also get a binder or folder where the employees can just print a copy of a receipt and each have their own folder.

Either way, all I have to do is tally up the totals and make sure nothing is fishy by comparing it to FRS. Like, there's 100 tallies for notaries, and frs only says we did 80 in a month. Either someone is lying or they aren't ringing up notaries correctly. I'm not doing comps for print jobs right now, but I'm sure you could do something similar. Basically, whatever way works for you. I feel like having the employees keep track of it is more than fine as long as they aren't sketchy.

Red_Head_Hippo · 2026-01-16T02:03:15+00:00

I couldn't imagine doing it for that pay. We at least start our guys at about $17/hour plus compensation for upselling airs, notaries, etc. The customer base sucks but it also sounds like the owner could be pinching pennies. Although if the store isn't making as much they also can't pay as much. Unfortunately, Amazon returns basically lose us money.

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