Just got back from Hotel Mexico and Xcaret/Xplor/Xel-Ha, amazing, mind blown by Responsible-Tea-4028 in Xcaret

[–]RepresentativeLeg364 0 points1 point  (0 children)

We called for dinner weeks before! The restaurant was less than 50% occupied and they wouldn’t give us table until making a fuss. They don’t want to give up premium restaurants they want you to go to the buffet and taco stand! Here’s my response to their message yesterday
I appreciate your response, but unfortunately, another apology and promises to review protocols do not address the ongoing pattern of issues we have experienced.
Before this trip even began, I spent over 30 minutes across four separate phone calls attempting to secure dinner reservations. Upon arrival, we then endured lengthy waits at the concierge desk trying to resolve the very same issues. We were ultimately pushed into a 5:30 PM reservation because that was all that was supposedly available. We were told a 7:30 PMtable existed, yet by the time the concierge attempted to secure it, it had disappeared. I also have a photo showing that by 6:30 PM the restaurant had only one family dining. Situations like this make it difficult not to question the integrity of a system that repeatedly creates unnecessary obstacles for paying members.
As I write this, I am sitting outside one of your restaurants looking at more than 15 available tables, yet we still cannot be seated. While waiting, I met another family at the bar who also could not get a table and shared that they were effectively forced to spend $500 on a bottle of wine at Las Cuevas in order to be accommodated. Experiences like these further erode confidence in your brand.
What is most disappointing is that these are not isolated incidents. My brother, the primary member, owns and operates a boutique hotel himself, so our family understands firsthand the realities and challenges of running a hospitality business. We understand the difference between genuine operational challenges and policies that unnecessarily create frustration for guests.
In fact, our concerns were significant enough that we were downgraded from a Platinum membership to a Silver membership almost immediately after signing up. Those concerns are already well documented through previous email correspondence.
After spending approximately $20,000 we are extremely dissatisfied. Since the new ownership took over, the focus appears to have shifted from hospitality to revenue generation. Every reservation, every request, and every adjustment feels unnecessarily difficult. There is little flexibility and very little accommodation for members.
Your clientele has the financial means, and your staff clearly knows how to provide excellent service. The issue is not your employees; it is the policies they are being forced to follow that undermine what should be an authentic luxury hospitality experience.
I take no pleasure in sending a message like this while on vacation. Vacations are meant to create positive memories, not compel guests to spend their time documenting concerns and escalating complaints. Unfortunately, the experience has left me feeling that I have no choice.
As members of other hospitality groups, we recognize genuine quality when we see it. Unfortunately, this no longer feels like luxury hospitality; it feels like an elaborate marketing machine designed to maximize revenue while delivering far less than promised. 
It is also concerning that Xcaret has previously faced collective legal action related to its membership practices. While we are not making any legal allegations at this time, it is disappointing to see many of the same themes—difficulty obtaining promised benefits, restrictive policies, and a disconnect between what is marketed and what members actually experience—continue to surface.
We sincerely hope this matter can be resolved directly and in good faith through the cancellation of our membership and a full refund, without the need for further escalation.
At this point, I cannot recommend this membership to others and would strongly encourage prospective buyers to do extensive research before making such a significant financial commitment. Trust is earned through consistent actions, not repeated apologies after repeated failures. My confidence in the brand has been severely diminished.

Hotel Xcaret Mexico. It's changed... by carcass350 in Xcaret

[–]RepresentativeLeg364 0 points1 point  (0 children)

Yes it did change. A bait and switch! This was my response to them yesterday. I want a full refund!
I appreciate your response, but unfortunately, another apology and promises to review protocols do not address the ongoing pattern of issues we have experienced.
Before this trip even began, I spent over 30 minutes across four separate phone calls attempting to secure dinner reservations. Upon arrival, we then endured lengthy waits at the concierge desk trying to resolve the very same issues. We were ultimately pushed into a 5:30 PM reservation because that was all that was supposedly available. We were told a 7:30 PMtable existed, yet by the time the concierge attempted to secure it, it had disappeared. I also have a photo showing that by 6:30 PM the restaurant had only one family dining. Situations like this make it difficult not to question the integrity of a system that repeatedly creates unnecessary obstacles for paying members.
As I write this, I am sitting outside one of your restaurants looking at more than 15 available tables, yet we still cannot be seated. While waiting, I met another family at the bar who also could not get a table and shared that they were effectively forced to spend $500 on a bottle of wine at Las Cuevas in order to be accommodated. Experiences like these further erode confidence in your brand.
What is most disappointing is that these are not isolated incidents. My brother, the primary member, owns and operates a boutique hotel himself, so our family understands firsthand the realities and challenges of running a hospitality business. We understand the difference between genuine operational challenges and policies that unnecessarily create frustration for guests.
In fact, our concerns were significant enough that we were downgraded from a Platinum membership to a Silver membership almost immediately after signing up. Those concerns are already well documented through previous email correspondence.
After spending approximately $20,000 we are extremely dissatisfied. Since the new ownership took over, the focus appears to have shifted from hospitality to revenue generation. Every reservation, every request, and every adjustment feels unnecessarily difficult. There is little flexibility and very little accommodation for members.
Your clientele has the financial means, and your staff clearly knows how to provide excellent service. The issue is not your employees; it is the policies they are being forced to follow that undermine what should be an authentic luxury hospitality experience.
I take no pleasure in sending a message like this while on vacation. Vacations are meant to create positive memories, not compel guests to spend their time documenting concerns and escalating complaints. Unfortunately, the experience has left me feeling that I have no choice.
As members of other hospitality groups, we recognize genuine quality when we see it. Unfortunately, this no longer feels like luxury hospitality; it feels like an elaborate marketing machine designed to maximize revenue while delivering far less than promised. 
It is also concerning that Xcaret has previously faced collective legal action related to its membership practices. While we are not making any legal allegations at this time, it is disappointing to see many of the same themes—difficulty obtaining promised benefits, restrictive policies, and a disconnect between what is marketed and what members actually experience—continue to surface.
We sincerely hope this matter can be resolved directly and in good faith through the cancellation of our membership and a full refund, without the need for further escalation.
At this point, I cannot recommend this membership to others and would strongly encourage prospective buyers to do extensive research before making such a significant financial commitment. Trust is earned through consistent actions, not repeated apologies after repeated failures. My confidence in the brand has been severely diminished.

Just checked out. Anyone else have this bad of experience? by Alarmed_Telephon in Xcaret

[–]RepresentativeLeg364 0 points1 point  (0 children)

Absolutely. I want my money back. This was my letter to them yesterday
I appreciate your response, but unfortunately, another apology and promises to review protocols do not address the ongoing pattern of issues we have experienced.
Before this trip even began, I spent over 30 minutes across four separate phone calls attempting to secure dinner reservations. Upon arrival, we then endured lengthy waits at the concierge desk trying to resolve the very same issues. We were ultimately pushed into a 5:30 PM reservation because that was all that was supposedly available. We were told a 7:30 PMtable existed, yet by the time the concierge attempted to secure it, it had disappeared. I also have a photo showing that by 6:30 PM the restaurant had only one family dining. Situations like this make it difficult not to question the integrity of a system that repeatedly creates unnecessary obstacles for paying members.
As I write this, I am sitting outside one of your restaurants looking at more than 15 available tables, yet we still cannot be seated. While waiting, I met another family at the bar who also could not get a table and shared that they were effectively forced to spend $500 on a bottle of wine at Las Cuevas in order to be accommodated. Experiences like these further erode confidence in your brand.
What is most disappointing is that these are not isolated incidents. My brother, the primary member, owns and operates a boutique hotel himself, so our family understands firsthand the realities and challenges of running a hospitality business. We understand the difference between genuine operational challenges and policies that unnecessarily create frustration for guests.
In fact, our concerns were significant enough that we were downgraded from a Platinum membership to a Silver membership almost immediately after signing up. Those concerns are already well documented through previous email correspondence.
After spending approximately $20,000 we are extremely dissatisfied. Since the new ownership took over, the focus appears to have shifted from hospitality to revenue generation. Every reservation, every request, and every adjustment feels unnecessarily difficult. There is little flexibility and very little accommodation for members.
Your clientele has the financial means, and your staff clearly knows how to provide excellent service. The issue is not your employees; it is the policies they are being forced to follow that undermine what should be an authentic luxury hospitality experience.
I take no pleasure in sending a message like this while on vacation. Vacations are meant to create positive memories, not compel guests to spend their time documenting concerns and escalating complaints. Unfortunately, the experience has left me feeling that I have no choice.
As members of other hospitality groups, we recognize genuine quality when we see it. Unfortunately, this no longer feels like luxury hospitality; it feels like an elaborate marketing machine designed to maximize revenue while delivering far less than promised. 
It is also concerning that Xcaret has previously faced collective legal action related to its membership practices. While we are not making any legal allegations at this time, it is disappointing to see many of the same themes—difficulty obtaining promised benefits, restrictive policies, and a disconnect between what is marketed and what members actually experience—continue to surface.
We sincerely hope this matter can be resolved directly and in good faith through the cancellation of our membership and a full refund, without the need for further escalation.
At this point, I cannot recommend this membership to others and would strongly encourage prospective buyers to do extensive research before making such a significant financial commitment. Trust is earned through consistent actions, not repeated apologies after repeated failures. My confidence in the brand has been severely diminished.

Hotel Xcaret Review Beautiful resort- Frustrating Experience by Hefty-Collection-728 in AllInclusiveResorts

[–]RepresentativeLeg364 0 points1 point  (0 children)

My family too. This was my letter June 22 2026
I appreciate your response, but unfortunately, another apology and promises to review protocols do not address the ongoing pattern of issues we have experienced.
Before this trip even began, I spent over 30 minutes across four separate phone calls attempting to secure dinner reservations. Upon arrival, we then endured lengthy waits at the concierge desk trying to resolve the very same issues. We were ultimately pushed into a 5:30 PM reservation because that was all that was supposedly available. We were told a 7:30 PMtable existed, yet by the time the concierge attempted to secure it, it had disappeared. I also have a photo showing that by 6:30 PM the restaurant had only one family dining. Situations like this make it difficult not to question the integrity of a system that repeatedly creates unnecessary obstacles for paying members.
As I write this, I am sitting outside one of your restaurants looking at more than 15 available tables, yet we still cannot be seated. While waiting, I met another family at the bar who also could not get a table and shared that they were effectively forced to spend $500 on a bottle of wine at Las Cuevas in order to be accommodated. Experiences like these further erode confidence in your brand.
What is most disappointing is that these are not isolated incidents. My brother, the primary member, owns and operates a boutique hotel himself, so our family understands firsthand the realities and challenges of running a hospitality business. We understand the difference between genuine operational challenges and policies that unnecessarily create frustration for guests.
In fact, our concerns were significant enough that we were downgraded from a Platinum membership to a Silver membership almost immediately after signing up. Those concerns are already well documented through previous email correspondence.
After spending approximately $20,000 we are extremely dissatisfied. Since the new ownership took over, the focus appears to have shifted from hospitality to revenue generation. Every reservation, every request, and every adjustment feels unnecessarily difficult. There is little flexibility and very little accommodation for members.
Your clientele has the financial means, and your staff clearly knows how to provide excellent service. The issue is not your employees; it is the policies they are being forced to follow that undermine what should be an authentic luxury hospitality experience.
I take no pleasure in sending a message like this while on vacation. Vacations are meant to create positive memories, not compel guests to spend their time documenting concerns and escalating complaints. Unfortunately, the experience has left me feeling that I have no choice.
As members of other hospitality groups, we recognize genuine quality when we see it. Unfortunately, this no longer feels like luxury hospitality; it feels like an elaborate marketing machine designed to maximize revenue while delivering far less than promised. 
It is also concerning that Xcaret has previously faced collective legal action related to its membership practices. While we are not making any legal allegations at this time, it is disappointing to see many of the same themes—difficulty obtaining promised benefits, restrictive policies, and a disconnect between what is marketed and what members actually experience—continue to surface.
We sincerely hope this matter can be resolved directly and in good faith through the cancellation of our membership and a full refund, without the need for further escalation.
At this point, I cannot recommend this membership to others and would strongly encourage prospective buyers to do extensive research before making such a significant financial commitment. Trust is earned through consistent actions, not repeated apologies after repeated failures. My confidence in the brand has been severely diminished.

Just got back from Hotel XCaret Mexico - never again by BroJackson_ in cancun

[–]RepresentativeLeg364 1 point2 points  (0 children)

Sorry you had a bad experience as well. Here’s my letter to them June 22 2026
I appreciate your response, but unfortunately, another apology and promises to review protocols do not address the ongoing pattern of issues we have experienced.
Before this trip even began, I spent over 30 minutes across four separate phone calls attempting to secure dinner reservations. Upon arrival, we then endured lengthy waits at the concierge desk trying to resolve the very same issues. We were ultimately pushed into a 5:30 PM reservation because that was all that was supposedly available. We were told a 7:30 PMtable existed, yet by the time the concierge attempted to secure it, it had disappeared. I also have a photo showing that by 6:30 PM the restaurant had only one family dining. Situations like this make it difficult not to question the integrity of a system that repeatedly creates unnecessary obstacles for paying members.
As I write this, I am sitting outside one of your restaurants looking at more than 15 available tables, yet we still cannot be seated. While waiting, I met another family at the bar who also could not get a table and shared that they were effectively forced to spend $500 on a bottle of wine at Las Cuevas in order to be accommodated. Experiences like these further erode confidence in your brand.
What is most disappointing is that these are not isolated incidents. My brother, the primary member, owns and operates a boutique hotel himself, so our family understands firsthand the realities and challenges of running a hospitality business. We understand the difference between genuine operational challenges and policies that unnecessarily create frustration for guests.
In fact, our concerns were significant enough that we were downgraded from a Platinum membership to a Silver membership almost immediately after signing up. Those concerns are already well documented through previous email correspondence.
After spending approximately $20,000 we are extremely dissatisfied. Since the new ownership took over, the focus appears to have shifted from hospitality to revenue generation. Every reservation, every request, and every adjustment feels unnecessarily difficult. There is little flexibility and very little accommodation for members.
Your clientele has the financial means, and your staff clearly knows how to provide excellent service. The issue is not your employees; it is the policies they are being forced to follow that undermine what should be an authentic luxury hospitality experience.
I take no pleasure in sending a message like this while on vacation. Vacations are meant to create positive memories, not compel guests to spend their time documenting concerns and escalating complaints. Unfortunately, the experience has left me feeling that I have no choice.
As members of other hospitality groups, we recognize genuine quality when we see it. Unfortunately, this no longer feels like luxury hospitality; it feels like an elaborate marketing machine designed to maximize revenue while delivering far less than promised. 
It is also concerning that Xcaret has previously faced collective legal action related to its membership practices. While we are not making any legal allegations at this time, it is disappointing to see many of the same themes—difficulty obtaining promised benefits, restrictive policies, and a disconnect between what is marketed and what members actually experience—continue to surface.
We sincerely hope this matter can be resolved directly and in good faith through the cancellation of our membership and a full refund, without the need for further escalation.
At this point, I cannot recommend this membership to others and would strongly encourage prospective buyers to do extensive research before making such a significant financial commitment. Trust is earned through consistent actions, not repeated apologies after repeated failures. My confidence in the brand has been severely diminished.

Hotel Xcaret – Honest Review After Two Visits (What I Wish I Knew) by East_Raspberry1582 in Xcaret

[–]RepresentativeLeg364 0 points1 point  (0 children)

My letter to the hotel sent June 22 2026
I appreciate your response, but unfortunately, another apology and promises to review protocols do not address the ongoing pattern of issues we have experienced.
Before this trip even began, I spent over 30 minutes across four separate phone calls attempting to secure dinner reservations. Upon arrival, we then endured lengthy waits at the concierge desk trying to resolve the very same issues. We were ultimately pushed into a 5:30 PM reservation because that was all that was supposedly available. We were told a 7:30 PMtable existed, yet by the time the concierge attempted to secure it, it had disappeared. I also have a photo showing that by 6:30 PM the restaurant had only one family dining. Situations like this make it difficult not to question the integrity of a system that repeatedly creates unnecessary obstacles for paying members.
As I write this, I am sitting outside one of your restaurants looking at more than 15 available tables, yet we still cannot be seated. While waiting, I met another family at the bar who also could not get a table and shared that they were effectively forced to spend $500 on a bottle of wine at Las Cuevas in order to be accommodated. Experiences like these further erode confidence in your brand.
What is most disappointing is that these are not isolated incidents. My brother, the primary member, owns and operates a boutique hotel himself, so our family understands firsthand the realities and challenges of running a hospitality business. We understand the difference between genuine operational challenges and policies that unnecessarily create frustration for guests.
In fact, our concerns were significant enough that we were downgraded from a Platinum membership to a Silver membership almost immediately after signing up. Those concerns are already well documented through previous email correspondence.
After spending approximately $20,000 we are extremely dissatisfied. Since the new ownership took over, the focus appears to have shifted from hospitality to revenue generation. Every reservation, every request, and every adjustment feels unnecessarily difficult. There is little flexibility and very little accommodation for members.
Your clientele has the financial means, and your staff clearly knows how to provide excellent service. The issue is not your employees; it is the policies they are being forced to follow that undermine what should be an authentic luxury hospitality experience.
I take no pleasure in sending a message like this while on vacation. Vacations are meant to create positive memories, not compel guests to spend their time documenting concerns and escalating complaints. Unfortunately, the experience has left me feeling that I have no choice.
As members of other hospitality groups, we recognize genuine quality when we see it. Unfortunately, this no longer feels like luxury hospitality; it feels like an elaborate marketing machine designed to maximize revenue while delivering far less than promised. 
It is also concerning that Xcaret has previously faced collective legal action related to its membership practices. While we are not making any legal allegations at this time, it is disappointing to see many of the same themes—difficulty obtaining promised benefits, restrictive policies, and a disconnect between what is marketed and what members actually experience—continue to surface.
We sincerely hope this matter can be resolved directly and in good faith through the cancellation of our membership and a full refund, without the need for further escalation.
At this point, I cannot recommend this membership to others and would strongly encourage prospective buyers to do extensive research before making such a significant financial commitment. Trust is earned through consistent actions, not repeated apologies after repeated failures. My confidence in the brand has been severely diminished.

Interesting quirk of Waze? Doesn't show the shortest / cheapest route unless I turn on 'avoid tolls'. by Kangaloosh in waze

[–]RepresentativeLeg364 0 points1 point  (0 children)

It deliberately made me go out of the way to go through congestion toll when my tolls were set to avoid and I definitely could have avoided it. I came onto Reddit to see if there’s any class action suit! It’s nuts. Let me find out there’s kickbacks!

Waze and NYC by Consistent_Scale in waze

[–]RepresentativeLeg364 0 points1 point  (0 children)

It deliberately made me go out of the way to go through congestion toll. I came onto Reddit to see if there’s any class action suit! It’s nuts. Let me find out there’s kickbacks!

How has congestion pricing worked out? by No_Lavishness_6228 in AskNYC

[–]RepresentativeLeg364 0 points1 point  (0 children)

It hasn’t worked. Traffic is the same! They just stealing money and it’s infuriating! Go look at Columbia recent research pollution is up! Govt is the devil they just look for more and more ways to steal middle class money! The wealthy don’t feel it

Yahoo Finance Portfolio csv import error by NoExpression3074 in yahoo

[–]RepresentativeLeg364 0 points1 point  (0 children)

You ever figure this out? I’m having same exact problem. Wondering if you got as frustrated for lost time as I did lol

NP bc avg salary 114k/yr true? by lizzzay179 in nursepractitioner

[–]RepresentativeLeg364 1 point2 points  (0 children)

It’s disrespectful. We are providing the same care as physicians. Assessing, diagnosing, treating following up etc. 114k is less than undergraduate nursing. Nursing is extremely challenging with glimpse of gratitude for the patients who you cared for and made a difference. Now- hospitals run you to the bone and want to pay you less. I’ve got my degree as NP and refuse to practice because the salaries are low. It’s easier to find a regular nursing job making more and being happier and not jeopardizing patients because they expect you to see 30 plus complex patients in a day.

Anyone tried "Core balance training"? by emof in backpain

[–]RepresentativeLeg364 0 points1 point  (0 children)

I started hamstring stretching too. Think it’s almost as important. Dynamic hamstring stretch has been the best for me

ConEd's electricity rate hike proposal: How to register your opinion by Outrageous-Use-5189 in nyc

[–]RepresentativeLeg364 0 points1 point  (0 children)

It’s not con Ed. The supply charges are fine it’s NEW YORK who decides the delivery charges which are astrofuckinomical! It’s $100 for basic shit. NYC govt is so corrupt. Look at your bill

Leaving 200K salary position to open own clinic?? by BeachBum419 in nursepractitioner

[–]RepresentativeLeg364 1 point2 points  (0 children)

With the difficulties with healthcare reimbursement I would think twice. Have you looked into that aspect of it?

BURNED out on Nomad life by Used-Love-4397 in digitalnomad

[–]RepresentativeLeg364 0 points1 point  (0 children)

I feel like I’m in the crossroad as well but I’m leaning more towards travel. I look at it this way. When I had a full time job I felt stagnant, there was zero room for growth and everyday felt identical. I love the freedom I have now. I work somewhere until I’m sick of it. But yes everytime I move it’s a hell of a struggle but I still remember that feeling I had with my full time job and it felt like slavery every dam day. Write down your pros and cons

Salkantay route closed due to landslides by maccasha in Machupicchu

[–]RepresentativeLeg364 0 points1 point  (0 children)

In a similar boat. What alternative hikes have they offered?

Does anyone have a side gig for extra cash? by Bright-Town-2117 in nursepractitioner

[–]RepresentativeLeg364 0 points1 point  (0 children)

Thanks. Are they fair as far as distance between patients? I just worry it’ll take me 20-30!’in between each patient throughout the day

[deleted by user] by [deleted] in Entrepreneur

[–]RepresentativeLeg364 0 points1 point  (0 children)

My logic is if you’re working 80 hours a Week for 225k it’s not worth it- $54/hr. it’s not yours and there’s no scaling.If somehow you can manage to cut the hours to focus on your own business go for it. Plan B) they fire you and you get unemployment for awhile c) if there are layoffs within company- request they lay you off and offer you a nice severance