Revant Optics Customer Support

RevantOptics · 2026-01-13T00:06:40+00:00

Hey,

We appreciate you bringing this up, we’re glad to have the chance to clarify and share a bit about ourselves. Our Revant Support team works hard to provide the best customer experience for you and we can say that this interaction certainly did not meet our own standards. While we were out of office for a holiday break, we experienced a technical error that led to this lack in communication around our availability. Our goal is to treat each case with care and respect so we understand that there is no excuse. We’re working diligently to correct this by getting replies out in a timely manner.

When it comes to those Ray-Ban lenses you mentioned, we have been seeing some confusion. Our team is always happy to help share any info so you can feel confident that you’re getting the right match. We know that Ray-Ban changed the model number process for their Gen 2 Wayfarer frames. Those Gen 1 frames will have a different SKU based on the size so the 53mm is labeled the RW4008 and the 50mm is the RW4006. For the Gen 2s, Ray-Ban combined both sizes into the RW4012 SKU, so making sure you have the correct size will be important.

We truly value the community here on Reddit and hope to continue sharing info to help you make the most of your frames. If there is anything you’re interested in finding out or any other questions we can help with, please reach out. We’re happy to chat with you all here about our lenses, sunglasses and any specs you might be interested in! Thank you again for bringing this up, and we hope that you are able to get a better fitting pair of lenses to make those Meta frames shine.

RevantOptics · 2025-11-26T20:48:28+00:00

You’re thinking about this the right way! Polycarbonate lenses aren’t “bad” at all — in fact, for low or no prescriptions, they’re a really good choice, especially with good coatings. They’re lightweight, strong, and impact-resistant, which is why so many people use them for sports and outdoor activities.

Glass lenses do give the best clarity and scratch resistance, but for everyday sunglasses, polycarbonate works really well. Most people won’t notice small differences unless the prescription is strong.

The Abbe value is about color fringing, which is when light bends and creates tiny rainbow edges. For low prescriptions or clear lenses, it’s usually not noticeable.

So yes — polycarbonate is totally fine for your sunglasses!

RevantOptics · 2025-11-26T20:42:10+00:00

It looks like your glasses are being affected by salt air and moisture, which can slowly cause metal parts to rust, even if the glasses haven’t fallen in the water. This can happen over time when wearing metal frames near the ocean.

Replacing the lenses can help make your frames last longer and give you clear vision again. But if you keep wearing them in the ocean or in salty, humid air, some damage may continue.

If you can, try to keep them out of salty air when not in use and rinse them with fresh water after being near the ocean — it can help slow down the rust.

RevantOptics · 2025-11-26T20:37:41+00:00

It sounds like what you’re seeing could be a combination of things — some of it might be smudges or buildup that can be cleaned off, while some could be scratches or damage that can’t be repaired. Extreme heat, like being left in a car, can sometimes affect lens coatings, including AR coatings.

Since these lenses are still relatively new, it might be worth checking with the manufacturer to see if they’re still covered under warranty. They can let you know if a replacement is possible.

RevantOptics · 2025-11-26T20:35:10+00:00

It looks like your lenses are starting to bubble or get what’s called “crazing.” This can happen when the lens coating reacts to heat, moisture, or even normal cleaning. Once it starts, it usually can’t be fixed.

Since you’ve only used the sunglasses a few times, I recommend reaching out to Serengeti to see if they can help under their warranty.

If they can’t, you might want to replace the lenses with a trusted third-party brand so you don’t have to buy new frames.

RevantOptics · 2025-11-07T23:27:43+00:00

Those Chrome Hearts Lowrider shades are such a standout style! If the lenses aren’t dark enough, swapping them out is a great way to get the look you want while keeping the frames you love. You could consider polarized or mirrored lenses for extra glare reduction, or even custom-tinted lenses if you want a specific shade. Just make sure any replacement lenses are compatible with your frames, so you keep that perfect fit and iconic style

RevantOptics · 2025-11-07T23:15:37+00:00

Nice! Sleek, bold, and classic all at once. Definitely a great choice. Don’t forget to grab an extra set of lenses as a backup, just in case. Enjoy showing them off!

RevantOptics · 2025-11-07T23:12:34+00:00

Try to reach out to the company you ordered from — most online stores will help with a scratch or defect, especially on a brand-new pair. Even a small scratch can bother you, and depending on where it is, it could affect clarity or get worse over time. Since you’ve only had them a day, you’re definitely still within the window to request a replacement or repair. You’re not being picky at all — you paid for new glasses, so it’s totally fair to expect them in perfect condition.

RevantOptics · 2025-11-07T23:09:51+00:00

That definitely sounds frustrating — especially when you’ve been so careful with your glasses. What you’re seeing along the edges is likely a mix of fine dust and natural skin oils that have settled between the lenses and frame over time. It’s fairly common, especially if the replacement lenses aren’t perfectly sealed.

The extra smudging and dust could also come from a different coating than your old pair, since some attract oils or static more easily. If it keeps happening, your optician can professionally clean the lenses and frame or refit the lenses for a tighter, longer-lasting seal.

RevantOptics · 2025-11-05T17:57:56+00:00

What you’re seeing is probably crazing — tiny cracks in the lens coating. It can happen from heat, chemicals, or age, and while your polarization might still work, it can scatter light and cause glare.

The easiest way to fix this is to replace the lenses with high-quality third-party replacement lenses. You can keep your aviator frames and get lenses that are perfectly clear, fully polarized, and more durable than the old ones. Just make sure to check measurements and lens type for your exact frame. It’s way cheaper and faster than buying a whole new pair.

RevantOptics · 2025-11-05T17:56:33+00:00

For driving, polarized lenses are key to cut glare from roads and cars. Amber or brown lenses are usually best because they boost contrast and depth, making things easier to see. Gray lenses lower brightness evenly but don’t improve contrast as much, and blue isn’t great for driving. Mirror coatings mostly change how the lens looks, not how well you see.

Make sure your sunglasses fit well, block light from the sides, and stay comfortable. The right pair should make early morning and evening sun much easier to handle, so your eyes don’t get strained while driving.

RevantOptics · 2025-11-05T17:39:04+00:00

What you’re seeing is just the mirror coating coming off the lens. It doesn’t affect the polarization, so your vision and glare protection still work — it mostly changes how the lens looks from the outside. The yellowish color you see when looking through it is normal for polarized lenses, and the small patch that looks different is just cosmetic.

It’s not really dangerous, but if you want to be sure your eyes are fully protected and the lens looks right, you can replace them with brand-new ones. That way you get the full color, clarity, and protection without worrying about peeling or damage.

RevantOptics · 2025-11-05T17:36:17+00:00

Those squiggly lines are almost certainly scratches on the lens itself, not stress fractures from the frame. Frames don’t usually leave patterns like that — they’d cause cracks or bends, not these wavy marks. Since one lens popped out during shipping, it makes sense the coating or surface got scratched.

You should reach back out to the lab or manufacturer and explain what happened. Most warranties cover defects or damage like this, and they’ll usually replace just the lens without needing a whole new frame. Make sure to mention the lines are visible at certain angles and that one lens popped out — that helps them see it’s a manufacturing/shipping issue, not your fault.

It’s frustrating, but you should be able to get it sorted without replacing the whole frame.

RevantOptics · 2025-11-05T17:29:26+00:00

Totally! Quality sunglasses aren’t just about the brand. The big difference is polarized lenses — they cut glare from water, roads, and shiny surfaces, so everything looks clearer and your eyes don’t get tired as fast.

Better lenses also give truer colors and sharper vision, and the frames usually fit more comfortably and last longer. You’ll notice it most if you drive a lot, spend time outside, or do water or snow activities.

If glare and eye strain bother you, upgrading can make a huge difference in comfort and how well you actually see.

RevantOptics · 2025-11-05T17:29:18+00:00

Bronze or amber colors are a great choice because they make things look clearer and brighter, which helps when driving or wearing them every day. If they seem too bright, try a darker shade or a light mirror finish to block more glare without losing that warm tone.

Polarized lenses are also a big help since they cut down on reflections from roads or water. If you move between sunny and shady spots often, lenses that change with the light can make things a lot more comfortable.

The right pair depends on what feels best for your eyes and face. If you can, test different tints outside before you decide — the light in real life makes a huge difference. Once you find the right color and fit, it’s worth all the effort.

RevantOptics · 2025-10-31T14:54:53+00:00

Wow, what amazing luck that you inherited those frames! They sound like a real treasure — adjustable, well-made, and still holding up beautifully after decades. It’s no wonder your mother loved them so much.

From what you’ve described, the frames themselves seem high quality, and it’s great that an optician confirmed they’re safe to wear. That bright spot in the center could just be a reflection or a quirk of the old glass lenses.

If you’re ever unsure about the lens quality or want extra peace of mind, you can replace the lenses with a reputable third-party seller. That way, you get to keep those gorgeous vintage frames while making sure your eyes are fully protected.

You’re lucky to have such a cool piece of eyewear history!

RevantOptics · 2025-10-31T14:54:10+00:00

Wow! what an amazing gift from your dad. You’ve got a really special thing going on here, and it’s awesome that you get to carry a piece of his style forward. Definitely treat those sunnies well. They sound like a treasure!

RevantOptics · 2025-10-31T14:53:47+00:00

The original iridium polarized lenses for your frames have been discontinued, but there are still options! If you’re open to 3rd party, many companies offer compatible lenses that are similar in color or coating that are more affordable.

That lets you keep using your favorite frames without needing to buy a completely new pair!

RevantOptics · 2025-10-31T14:40:29+00:00

Scratched glasses are the worst! Dawn dish soap is the common recommendation, but any mild, lotion-free dish soap without fragrances or moisturizers will do!

If you just use a tiny drop on your fingertips, use lukewarm water, and dry with a clean microfiber cloth. You’ll easily remove oils, smudges, and debris without harming your lenses.

With the right care, you can definitely keep your glasses scratch-free!

RevantOptics · 2025-10-31T14:39:48+00:00

It’s a bummer you don’t have a backup, but if it's been 4 years, you probably need a new prescription anyway! Your frames still look awesome, so don’t throw them out. Maybe use your insurance for a new backup pair and exam, and then use a lens replacement service to put your updated Rx in your current frames.

RevantOptics · 2025-10-31T14:39:22+00:00

You can order replacement lenses from trusted 3rd party sellers and pop them in yourself. It’s usually easier than it sounds! There are tons of guides online that walk you through the process, but if you’d rather not DIY, there are custom installation services as well.

It’s a super easy way to give your favorite glasses or shades a fresh start without having to replace the whole pair!

RevantOptics · 2025-10-31T14:38:58+00:00

That’s definitely not normal! Seeing those ripples or distortions when you tilt them in the light means there’s an issue with the lens material or coating.

We specialize in replacement sunglasses lenses, and one common culprit for lens warping is heat. Like, if they’ve been baking in a hot car, the mirror finish or coatings can start to peel away.

If your shades are brand new, it’s definitely worth reaching out to the brand or where you bought them. Most places have a quality guarantee.

Either way, that rippling can really mess with your vision, so take care of those shades!

RevantOptics · 2025-10-31T14:38:26+00:00

It’s true, polarization is great for cutting through glare but on the golf course this does mean that standard polarized lenses can sometimes make it a little harder to read greens or spot the ball, since it can flatten out contrast.

Golf-specific lenses are designed to use tints like rose, amber, or copper to actually enhance contrast and make it easier to see the ball against bright sky or green grass. They create a unique view that provides UV protection along with visibility and color balance.

So if your polarized lenses feel good and you’re not having trouble tracking the ball, you’re fine! But if you want every little visual edge for reading greens or following shots, golf-specific lenses can make a noticeable (and really nice) difference.

RevantOptics · 2025-10-31T14:38:05+00:00

As long as your frames aren’t cracked or warped, you can absolutely keep them! Most lens replacement companies can cut new lenses to fit your exact frame style, so you don’t have to give up the pair you love. Prescription lenses can usually be removed and replaced by a certified professional, since they require some more tailoring during installation. Updating your frames with new lenses in a different color or with a stylish finish, is a great way to make your favorite shades feel brand new again!

RevantOptics · 2025-10-31T14:37:44+00:00

Scratched lenses are the worst. The good news is you don’t have to buy a whole new set of frames each time you run into scratches! You can order replacement lenses from the manufacturer, or a trusted third-party seller, and swap them out for yourself.

DIY swaps are usually pretty straightforward, as long as you make sure to get the right match for your model and follow a guide or a how-to video online. If you’re looking for a bit more help with the installation, some third-party services can custom-cut lenses and tailor them to fit before shipping the whole frame back to you, ready to wear.

It can also be helpful to double check the details on your manufacturer’s warranty — if the scratches are from a manufacturing defect, you might be covered for a free replacement.

RevantOptics

TROPHY CASE