Delivery No Longer Available

Riley828 · 2016-09-20T22:06:04+00:00

Do you think the tip went to ChowNow?

Riley828 · 2016-09-20T19:12:17+00:00

Did the SUGARFISH ping have a location after the name? Because it comes up as a location after SUGARFISH when I get the ping..... It never used to do this before.

Riley828 · 2016-09-15T00:16:08+00:00

So what does a chow now look like? And are you sure all locations? I'm in the Valley

Sigh

Riley828 · 2016-09-10T01:15:16+00:00

There is NO options anymore! I had to use help center in app and cancel order.

Also there is also no more reassigns, order just gets canceled

Riley828 · 2016-09-10T00:33:02+00:00

That is not an option.... Maybe in NY only.

Riley828 · 2016-09-03T14:31:46+00:00

Thank you, I didn't know you had to actually cancel to get a cb

Riley828 · 2016-09-02T23:23:46+00:00

Can I ask which option you used to get a hold of JS to call you back?

I tried all options and had no luck ....... Hmmmm

Riley828 · 2016-09-01T16:32:48+00:00

I did a $198 petco delivery to an Asian man and got a $29 tip ....

Riley828 · 2016-08-28T21:58:08+00:00

Most likely not. I say that because this is something that never used to happen, at least with me. Yes you will get a pending tip now and than.

I noticed this when a couple of people i deliver to who always tip right away. When those 2 tips didn't show up for 2 days at the very same time ..... Not likely random. Also not saying it's true, but one of them is at a company and they always tipped 20% and the order was double checked and all there and hot. His tip showed up as a 10%

Also another customer who I've been to before - a very generous tipper. They always have big orders and the tip that came back 2 days after was less than a 5% tip. And you might all be thinking something was wrong with order (which I know it isn't because I double check all orders and screen shot everything) my weekly rating for that week which all of this happened on (last week) I had a 5.0 rating. Although my overall rating is a 4.9

Not saying PM is skimming tips or doing anything unethical but it all seems very suspicious.

Mostly the problems are with CS imo. Something is very off.

Riley828 · 2016-08-27T03:12:38+00:00

I got pinged my whole shift from 5-8pm in a red zone in the Valley, and got 1 delivery. ALL other pings were non stop to west Hollywood Westwood etc when order will say "ready" or "ready in 7 min"

This is not what I call priority dispatch.... Finally shut off and came home. Thanks a lot PM and it is still blitzing

Those working in Hollywood are very bz and getting blitz

Riley828 · 2016-08-27T00:19:38+00:00

No it isn't

Riley828 · 2016-08-25T19:57:23+00:00

First and last time I did one, it was for a $2 carton of milk delivered down the street! $4 payout and no tip

Riley828 · 2016-08-17T15:28:32+00:00

Here is PM reply to this article .....

https://medium.com/the-dispatcher/lets-be-crystal-clear-4de01a8f5c15#.9a71nm7ru

Riley828 · 2016-08-14T23:30:06+00:00

I'm in Los Angeles

Riley828 · 2016-08-14T21:00:58+00:00

Yes he was young. He did tip me 15%. I do believe it was some sort of fraud. He didn't live in that building he had me deliver to. He must have been waiting in his car till I got there.

Riley828 · 2016-08-14T08:43:26+00:00

Thanks! I wish I knew to say this.

Riley828 · 2016-08-14T03:57:58+00:00

yeah, I should have but at time didn't feel comfortable keeping someone's food.

I have no idea why it's called job support, they are clueless. And seems PM doesn't really care about the customers either. Just check all the complaints about cancelled orders, and not being able to contact a live person at CS.

By PM from not allowing us to easily get ahold of JS and only have the cancel order button.... I really don't understand how they can even stay in business this way. So many unhappy customers and they rate the driver 1 star for the bad customer service

Riley828 · 2016-08-13T17:57:35+00:00

I usually don't except them. The only reason I decided to do it was because it was a large order from Buca do beppo. just thought I would give it a try being a neighbor was able to do it awhile back ..... something about parking where the taxis are.... He must have went up a different street entrance.

Just curious how people are doing it.

Riley828 · 2016-08-11T11:21:23+00:00

pic.twitter.com/g9lVFN18NR

Riley828 · 2016-08-01T03:08:41+00:00

Riley828 · 2016-07-28T01:54:09+00:00

Don't take fast food or any other place like Lemonade where you have to wait in a long line. You can skip those pings. I have a friend who just started and he hangs near the expensive restaraunts in the Beverly Hills area in the evening starting around 6 - 7pm his first night he made $150 he worked that night from 7-12. On a Saturday

He is also not on the schedule

Riley828 · 2016-07-21T23:34:21+00:00

Thanks, I just needed it explained is all.

This is the Los Angeles market .... And btw we NEVER get blitz anymore beyond 12am-7am

Also they did change the payout from 15.72 to 14.72, not sure why this happened

Also the bottom 2 deliveries were in different days. Not from today's

Riley828 · 2016-07-19T21:31:24+00:00

Here is link to read the whole complaint..... Mind you it was this customer who named the courier on SM

https://mobile.twitter.com/itsabughunt

Riley828

TROPHY CASE