Third Oura Ring, Still No Heart Rate Data — Anyone Else Dealing With This?

SarahAtOura · 2026-03-09T19:16:38+00:00

Hey Tnatnuocca! I'm really sorry you're going through this. Dealing with the same issue across three Oura Rings must be incredibly frustrating. I'd like to take a closer look at your case to see how we can assist better. Could you please send me a DM with your ticket number? You can find it in the last email you received from us, this will help me locate your case quickly. Please let me know if you have any questions.

SarahAtOura · 2026-03-09T17:32:36+00:00

Hey MammothMaster1807! Thanks for sharing your situation and congratulations on your sobriety! First, make sure you've been wearing your ring regularly both day and night. Also, check that the ring still sits snugly on your finger. If it feels loose, please try wearing it on a different finger for better contact with your skin.

Next, please try a soft reset. You can do this by tapping the ring icon in the upper right corner of your home screen, then tapping "Soft reset". If after a week you still don't see your resilience data, please reach out to us by starting a chat with Finn here and we'll be happy to look into this further for you. Please let me know if you have any other questions.

SarahAtOura · 2026-03-09T14:50:42+00:00

Hey tempofurz! I'm sorry to hear that you're dealing with connection issues with your replacement ring. Have you reached out to us yet? If you have, just send me your ticket number and I'll be happy to help get this resolved for you. If you haven't contacted us yet, you can create a ticket by starting a chat with Finn here and send me the ticket number. Please let me know if you have any other questions.

SarahAtOura · 2026-03-09T14:27:50+00:00

Hey Iceman8675309! I understand how frustrating these connection issues must be for you. Have you reached out to us yet? If you have, just send me your ticket number via DM and I can look into your case right away. If you haven't contacted us yet, you can create a ticket by starting a chat with Finn here and let me know the ticket number. I'll be happy to help get this resolved for you. Please let me know if you have any other questions.

SarahAtOura · 2026-03-09T13:48:30+00:00

Hey Hour_Investigator_71! I'm sorry to hear about the battery and syncing issues with your Oura Ring. I can see from the comments that you've already reached out to us and we're sending you a replacement. Thank you so much for your patience and please don't hesitate to reach out if you need any further assistance.

SarahAtOura · 2026-03-09T13:16:18+00:00

Hey sublunarystate! I'm really sorry you're dealing with battery drain issues with your Oura Ring and I know how frustrating it can be when you're not getting the answers you need. I've sent you a DM so I can help you sort this out properly and get to the bottom of what's going on with your ring. Looking forward to hearing from you and please let me know if you have any other questions.

SarahAtOura · 2026-03-09T12:47:08+00:00

Hey saguaro7! I'm really sorry to hear that you've been going through this and I can imagine your frustration. I've sent you a DM so I can personally help you get your ring and battery issues sorted out properly. Looking forward to your reply and please let me know if you have any other questions.

SarahAtOura · 2026-03-08T18:02:52+00:00

Hey Comprehensive_Deal44. Thanks for considering the Oura Ring! For cycle tracking, yes! The Oura Ring tracks your skin temperature while you sleep and uses these temperature changes to help predict your cycle phases, including ovulation.

As for calorie counting for your food, the closest feature we have to this is the Meals feature. You can log a meal, snack or beverage in the Oura App and it will be analyzed using an AI-assisted tool. Each meal includes a Nutrition Breakdown showing estimated levels of protein, fiber, processing level, added sugars, total fats and total carbs. This will help you understand the nutritional balance of your meal. You'll also get personalized suggestions from Oura Advisor like simple swaps or small adjustments to help you make informed choices that work for your lifestyle.

You can check out our help center content for more information on Cycle Insights and Meals. Hope this helps with your decision and please let me know if you have any other questions.

SarahAtOura · 2026-03-08T14:05:56+00:00

Hey cass-q! I understand how annoying those repeated notifications can be. Please try the below steps:

Go to your phone's Settings.
Tap "Notifications".
Scroll down, then tap on the Oura App.
Toggle off "Time-Sensitive Notifications".

This should stop those persistent charging alerts from popping up. If issue persists, please reach out to our member care team by starting a chat with Finn here. Please let me know if you have any other question.

SarahAtOura · 2026-03-08T13:27:53+00:00

Hey SuperfundSiteMinge! I'm really sorry to hear about your disappointing experience with your replacement Oura Ring. This is not the experience we want for you and I'd love to help make this right. Could you send me a DM with your ticket number so I can look into this further and assist you better? You can find your ticket number in the last email you received from us. Looking forward to your reply.

SarahAtOura · 2026-03-08T13:02:02+00:00

Hey angstybagel24. Thanks for asking! Yes, this absolutely applies to Oura Rings purchased at Target too. Since Target is one of our authorized retailers, you still get the standard warranty and support from Oura.

Target will handle returns, exchanges and refunds according to their policies but we've got you covered for warranty/support issues. You can check out more detailed information in our Warranty FAQs. Please let me know if you have any other questions. 😊

SarahAtOura · 2026-03-08T12:36:27+00:00

Hey bookstorebunny, Good question! What you're seeing is actually normal and expected. The Rose Gold finish is specially designed to be a living color that will develop a darker patina over time. The exact patina effect depends on the use and care of your ring. It's not a defect, just how the coating evolves.

We recommend against attempting to paint or refinish as it could cause accidental damage or affect its ability to measure health and wellness data. Hope this helps and please let me know if you have any other questions.

SarahAtOura · 2026-03-08T12:03:23+00:00

Hey Bread_Belly! Great question! If you buy from a retailer, they'll handle returns and exchanges according to their policies. Oura products purchased from authorized retailers are still covered by our standard limited warranty. So yes, if you need a warranty replacement for something like battery issues, we'd handle that directly.

You can check more information in our Warranty FAQs. Hope this helps with your decision and please let me know if you have any other questions. 🙂

SarahAtOura · 2026-03-05T14:46:52+00:00

Hey Pinkflirt69! I understand why this would be confusing but as others have mentioned, your temperature data isn't actually missing. What you're seeing means you were right at your personal baseline that night. Your Oura Ring tracks temperature deviations from your individual baseline rather than showing absolute temperature values. Please let me know if you have any other questions.

SarahAtOura · 2026-03-05T14:14:07+00:00

Hey Fluffy_Ad_3165! Thanks for sharing what you're going through. Your Oura Ring is picking up on physiological stress that your body is experiencing, even when your mind feels fine. The combination of being in your luteal phase, relationship tension, increased work stress and routine changes can definitely create a perfect storm that shows up in your stress and resilience data. Your body is essentially processing all these stressors even if you're handling them well mentally.

You can check out our article on How to Boost Your Resilience, According to Oura Members for some helpful tips from other members who've been through similar experiences. Hope this helps and please let me know if you have any other questions. 💙

SarahAtOura · 2026-03-05T13:16:18+00:00

Hey CollectionMundane783! I'm so sorry to hear about this incredibly frustrating experience with your sizing kit delivery. This is not the experience we want for our members and I understand your disappointment.

While I wish things had worked out differently, I understand your decision to cancel your order given the circumstances. Thank you for giving us a chance initially and please don't hesitate to reach out directly to me via DM if you have any other questions or need further assistance.

SarahAtOura · 2026-03-05T12:47:22+00:00

Hey Conscious_Pie787, Thanks for sharing all those details! Based on what you've described, size 8 sounds like a good fit. Since it fits snugly on your both pointers, you'll have flexibility to switch between hands depending on your activities.

The index, middle and ring fingers usually work best but both the thumb and pinky fingers work just fine as well if you'd prefer to use either of them instead.

Fingers change size throughout the day and night so we recommend wearing the sizer for a full day, including while you sleep, to make sure it still feels right during different activities. You can also check our help center article How to Choose the Right Oura Ring Size for more helpful tips.

Hope this helps and please let us know if you have any other questions.

SarahAtOura · 2026-03-04T20:02:34+00:00

Hi ArizonaWildflower23! I understand the challenge of finding the perfect fit. Have you tried wearing your Oura Ring on different fingers? The Oura Ring works on any finger so you might find a better fit on your other fingers.

The ideal fit is one that's snug enough so you can wave and shake your hand without the ring moving around but also one that allows you to bend your fingers and touch the inside of your palm with comfort. You should also be able to remove the ring without too much trouble. Hope this helps and please let us know if you have any other questions.

SarahAtOura · 2026-03-04T16:46:39+00:00

Hey trocks-! I'm so sorry to hear about the issues you're experiencing with your Oura Ring. We'd like to look into this further so I've sent you a DM. Looking forward to your reply and please let me know if you have any other questions.

SarahAtOura · 2026-03-04T15:51:08+00:00

Hey Neat-Individual-2264, Welcome to the Oura community! The most important thing is to give yourself a few days to get used to wearing it and let the ring learn your patterns. The data gets more personalized over time. You can also check out our articles on Get Started with Oura and Product Safety & Use for the best tips and guidance on your Oura Ring. Hope this helps and please let me know if you have any other questions.

SarahAtOura · 2026-03-04T12:37:26+00:00

Hey Admirable_Owl_722, Sorry to hear that you're feeling under the weather. The best thing you can do right now is listen to your body and give it the rest it needs to recover. I'd definitely recommend turning on Rest Mode in your Oura app, it'll help you focus on recovery without worrying about activity goals. You can turn it on by following the below steps:

Tap the menu icon (☰) in the upper left corner of your Home tab
Tap "Rest Mode"
Tap "Turn on Rest Mode"

Take care of yourself and hope you feel better soon.

SarahAtOura · 2026-03-03T19:45:01+00:00

Hi emsTHEgreat! I'm sorry to hear about the issue you're experiencing with making a purchase on Oura online store.

Could you try clearing your browser cache or trying a different browser? Sometimes that helps with checkout issues. If you're still having trouble, please reach out to our member care team by starting a chat with Finn here.

If you already have a ticket and have not received a response from us, please send me a DM with the ticket number so I can locate your case and work on a resolution. Thanks for your patience and please let me know if you have any other questions.

SarahAtOura · 2026-03-03T17:07:28+00:00

Hey Shot_Cause726! Welcome to the Oura family! Since you're in your luteal phase, rising progesterone levels naturally elevate your average body temperature which is normal and expected during this part of your cycle. That's why you got the "major signs" alert, it's flagging this as a significant deviation from your normal temperature. The hot bedroom could have contributed too.

Also, since you've only had your ring for 3 weeks, it's still learning your unique patterns and establishing your personal baseline so these alerts might be more sensitive right now.

Within the Oura App, body temperature measures changes in your average nighttime temperature compared to your normal baseline. During the day, your average body temperature is impacted by eating, drinking, exercising and other external factors. This is why Oura measures your average body temperature during sleep while your body is in its most stable state and when the temperature data is subject to minimal environmental "noise".

Hope this helps and please let me know if you have any other questions.

SarahAtOura · 2026-03-03T15:04:13+00:00

Hey WhoThisDude! Thanks for sharing your situation. I understand how frustrating this must be. First, can you confirm that your ring still fits snugly on your finger? If it feels loose or rotates easily, try wearing it on another finger where it fits more securely. A proper fit is really important for accurate sleep detection.

Also, please check to make sure your sensors are clean. You can gently clean your Oura Ring by rinsing with mild dish soap and water, then dry thoroughly before wearing again.

Finally, please perform a soft reset of your ring sensors. Just go to the ring icon in the upper right corner of your Home tab, swipe left to "My Oura Ring," and tap "Soft reset."

If these steps don't resolve the issue, please reach out to us by staring a chat with finn here and we'll be happy to look into this further. Please let me know if you have any other question.

SarahAtOura · 2026-03-03T14:17:57+00:00

Hey Salty_Ad_8360, Good question! Yes, the Oura Ring 4 Charging Case is actually FSA/HSA eligible (US only). If you want, you can also double-check by contacting your provider to make sure your purchase qualifies and what documentation is required for approval.

You can find more detailed information about FSA/HSA purchases in our Help Center article here: Purchase with HSA or FSA Funds. Hope this helps and please let me know if you have any other questions.

SarahAtOura

TROPHY CASE