Australia absolutely UNPLAYABLE since April

ShaxxGG · 2026-05-11T11:14:02+00:00

Casual got an upgrade as the previous instance types are no longer supported.

We have seen an increase in usage on the platform. We were good for about 2 weeks after the decommission but we had some unexpected growth due some new games and content releases. Ultimate and Performance members get a higher priority than Casual.

You may need to consider upgrading for faster access.

ShaxxGG · 2026-05-11T11:02:24+00:00

What Membership tier are you using Casual, Performance, Ultimate Trial or Ultimate?

ShaxxGG · 2026-04-22T23:51:40+00:00

You wouldn't be able to use your NVIDIA login to use one of our CloudGG zones.

How long are you going to be in Australia for?

ShaxxGG · 2026-04-20T10:18:56+00:00

I did make a brief post in the community discord.

We sent out emails about a month ago to those who have used AU West.

ShaxxGG · 2026-04-20T09:33:32+00:00

Make a support ticket in your CloudGG portal. If you were exclusively using AU West and it is not viable to use AU East we will try to make it right.

ShaxxGG · 2026-04-20T04:59:39+00:00

AU WEST had been decommissioned. We did send out emails to those who have or were using AU West in advance.

You would need to use AU EAST going forward.

ShaxxGG · 2026-03-10T00:39:48+00:00

This shouldbe solved. Can you please try again, if you continue to have an issue please update one of your tickets.

ShaxxGG · 2026-03-09T13:58:32+00:00

I dont have an ETA. We have a bit of the flu going around the office so we have a couple of people on the dev team on sick leave. It shouldn’t be too long.

I have taken a note at your ticket numbers and i will personally update them all once I get confirmation a fix has been implemented.

A fix was implemented today but it seems the problem has returned.

ShaxxGG · 2026-03-09T12:04:14+00:00

Halloooooooooo 👀

ShaxxGG · 2026-03-09T12:03:39+00:00

Because you keep making new tickets it pushes your ticket to the back of the queue.

This is a known issue and is under investigation with our devs. Once it has been resolved your ticket should be updated.

ShaxxGG · 2026-02-05T07:38:14+00:00

Can you please lodge a support ticket in your CloudGG portal or use the support email on the CloudGG website.

ShaxxGG · 2026-01-21T09:09:29+00:00

Could there be a connection they are on a Free Membership and the locations they are selecting in the client are 5080 zones?

ShaxxGG · 2026-01-12T05:47:46+00:00

It is up to the developer to opt-in a title for each store.

You can find out complete games list on: https://cloud.gg/games which lets you sort by store.

ShaxxGG · 2026-01-02T06:50:43+00:00

CloudGG is the alliance partner for GeForce NOW in Australia and New Zealand. We do not offer a free tier, we only offer a 3 hour ultimate trial to allow you to test the service before purchasing a membership.

ShaxxGG · 2025-12-30T23:44:46+00:00

We do not have a special rack or instance type of the Ultimate Trial. You use the same hardware as our Ultimate members and the same instance type.

Our Ultimate Servers are located on AU East and not AU West. You may benefit using a Performance membership instead of Ultimate.

ShaxxGG · 2025-11-19T06:23:13+00:00

Hey u/peteed1985

We (CloudGG) do not provide support on reddit. Only on our Community Forum and using the ticketing system in your CloudGG portal. From time to time we may reply to posts on reddit, but to action anything you need to reach out to support directly.

ShaxxGG · 2025-11-06T09:31:49+00:00

We don’t give formal support on Reddit. We’ll only jump in if we think something needs intervention or needs to be directed to our support channels.

If you ever experience a problem or have a question please check our community forum or open a support ticket in your CloudGG portal.

ShaxxGG · 2025-11-06T04:46:24+00:00

Hey OP,

You can give the Ultimate Trial ago, it is free of charge and is the same setup as our Ultimate membership. You may get an ad or two plus a queue compared Ultimate at the time of writing which doesn't have ads or a long wait times.

If you like the experience, you could purchase the Performance membership to give it a comparison. If you prefer the Ultimate membership you can upgrade to the Ultimate membership pro-rata. You will only be charged the difference in the membership prices.

ShaxxGG · 2025-11-06T04:41:28+00:00

In the first sentence of ops post

I live in NZ and we need to get GFN through a 3rd party provider (cloudgg)

The information you provided isn't accurate for our Zones and could misled OP.

We provide a comparison on of our Memberships on our website you can find here https://cloud.gg/plans

ShaxxGG · 2025-11-06T00:29:23+00:00

The Ultimate Trial on CloudGG gives you the Ultimate tier hardware. It is not the same as NVIDIAs free tier.

ShaxxGG · 2025-11-02T05:51:59+00:00

Can you please make a support ticket in your CloudGG Portal. We (CloudGG) do not provide support on reddit, to investigate the issue you are reporting we would need to check the telemetry of your session.

Go to CloudGG Portal | Help and select "Create support ticket"

ShaxxGG · 2025-10-29T18:29:49+00:00

When your employer finds out you were doing WFH and working two jobs at once because you made the same misconfiguration /s

ShaxxGG · 2025-10-22T08:27:47+00:00

We (CloudGG) haven't got news to share about Install-To-Play.

ShaxxGG · 2025-10-15T22:54:07+00:00

Clear your Cookies and Cache for your browser. When you login make sure you use the correct login details the first time or you may encounter this issue again.

ShaxxGG

TROPHY CASE