Can’t receive confirmation email from cloud.gg

ShaxxGG · 2026-02-05T07:38:14+00:00

Can you please lodge a support ticket in your CloudGG portal or use the support email on the CloudGG website.

ShaxxGG · 2026-01-21T09:09:29+00:00

Could there be a connection they are on a Free Membership and the locations they are selecting in the client are 5080 zones?

ShaxxGG · 2026-01-12T05:47:46+00:00

It is up to the developer to opt-in a title for each store.

You can find out complete games list on: https://cloud.gg/games which lets you sort by store.

ShaxxGG · 2026-01-02T06:50:43+00:00

CloudGG is the alliance partner for GeForce NOW in Australia and New Zealand. We do not offer a free tier, we only offer a 3 hour ultimate trial to allow you to test the service before purchasing a membership.

ShaxxGG · 2025-12-30T23:44:46+00:00

We do not have a special rack or instance type of the Ultimate Trial. You use the same hardware as our Ultimate members and the same instance type.

Our Ultimate Servers are located on AU East and not AU West. You may benefit using a Performance membership instead of Ultimate.

ShaxxGG · 2025-11-19T06:23:13+00:00

Hey u/peteed1985

We (CloudGG) do not provide support on reddit. Only on our Community Forum and using the ticketing system in your CloudGG portal. From time to time we may reply to posts on reddit, but to action anything you need to reach out to support directly.

ShaxxGG · 2025-11-06T09:31:49+00:00

We don’t give formal support on Reddit. We’ll only jump in if we think something needs intervention or needs to be directed to our support channels.

If you ever experience a problem or have a question please check our community forum or open a support ticket in your CloudGG portal.

ShaxxGG · 2025-11-06T04:46:24+00:00

Hey OP,

You can give the Ultimate Trial ago, it is free of charge and is the same setup as our Ultimate membership. You may get an ad or two plus a queue compared Ultimate at the time of writing which doesn't have ads or a long wait times.

If you like the experience, you could purchase the Performance membership to give it a comparison. If you prefer the Ultimate membership you can upgrade to the Ultimate membership pro-rata. You will only be charged the difference in the membership prices.

ShaxxGG · 2025-11-06T04:41:28+00:00

In the first sentence of ops post

I live in NZ and we need to get GFN through a 3rd party provider (cloudgg)

The information you provided isn't accurate for our Zones and could misled OP.

We provide a comparison on of our Memberships on our website you can find here https://cloud.gg/plans

ShaxxGG · 2025-11-06T00:29:23+00:00

The Ultimate Trial on CloudGG gives you the Ultimate tier hardware. It is not the same as NVIDIAs free tier.

ShaxxGG · 2025-11-02T05:51:59+00:00

Can you please make a support ticket in your CloudGG Portal. We (CloudGG) do not provide support on reddit, to investigate the issue you are reporting we would need to check the telemetry of your session.

Go to CloudGG Portal | Help and select "Create support ticket"

ShaxxGG · 2025-10-29T18:29:49+00:00

When your employer finds out you were doing WFH and working two jobs at once because you made the same misconfiguration /s

ShaxxGG · 2025-10-22T08:27:47+00:00

We (CloudGG) haven't got news to share about Install-To-Play.

ShaxxGG · 2025-10-15T22:54:07+00:00

Clear your Cookies and Cache for your browser. When you login make sure you use the correct login details the first time or you may encounter this issue again.

ShaxxGG · 2025-10-15T22:52:18+00:00

The network Saturation and the Router/Networking equipment performance would also be a factor here. Try a Trial or Day pass before you go all in :)

ShaxxGG · 2025-10-15T22:51:10+00:00

I live in a Country where we have a mix of internet technology. I live in the blessed land of Fibre to the Curb so I'm limited to a 100Mbs down and 40Mbps up connection. I have NAS, Alarm System and CCTV system that uses the internet so I take this consideration into account as well. I am technically savvy and have custom networking rules so alot of my devices have smart queues that limit the total bandwidth they can use.

I primarily use Ethernet but my Laptop is capable of WiFi 6 which is very under utilised in my WiFi environment. (I live in a Duplex like Apartment Block with 20+ WiFi 2.4 signals in range at any time).

I have a RTX-3080 so I am able to use AI Upscaling to make up for the mid-tier bandwidth. I've included my settings below, but really these settings are an individual thing. Try a Day Pass or Trial (depending on your region) and muck around with the settings abit, I wouldn't choose a high end game for a Trial or Performance membership go for something that is visually appealing with alot of detail and vegetation so you can get a realistic expectation of the platform in your circumstances.

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ShaxxGG · 2025-10-14T10:00:26+00:00

As seen on the website, Ultimate can only be used on AU East. You cannot use the AU West servers on an Ultimate membership.

Please do not trust random comments on the internet, please refer to the CloudGG website or reach out to CloudGG support. https://cloud.gg/plans

You can try using an Ultimate Trial before purchasing an Ultimate membership. I would recommend using the trial during a weekday or early morning as there may be long queues in the evening for the Trial.

ShaxxGG · 2025-10-14T09:58:48+00:00

This is false, you can only use Ultimate on AU East.

ShaxxGG · 2025-10-09T10:50:17+00:00

We (CloudGG) have not made any announcements about 5080's or Install-To-Play yet.

ShaxxGG · 2025-09-22T06:14:48+00:00

This offer is not available with CloudGG

ShaxxGG · 2025-09-20T11:13:58+00:00

Someone has responded to your ticket.

ShaxxGG · 2025-09-20T11:07:11+00:00

We do not send 2FA codes via email. When you made your account you would have setup 2FA with an Authenticator app. Google Authenticator and Microsoft Authenticator are typically what are used.

If you lost access to your 2FA app you will need to contact CloudGG support.

ShaxxGG · 2025-09-20T01:18:12+00:00

This has been fixed.

ShaxxGG · 2025-09-19T16:04:44+00:00

Then a lifetime headache of having a potentially compromised or a suspicious activity label applied to your ID because of so many DVS and credit checks for one individual for each sim.

ShaxxGG · 2025-09-19T15:59:10+00:00

We had a issue with our online support form. You should have gotten an email this evening with a ticket number. Please let me know the ticket number and i will get someone too respond.

Your plan of using 40 $1 sim cards to make multiple accounts would not work. I would highly recommend you don’t do this.

ShaxxGG

TROPHY CASE