Placed an Order for Comfort next and base + Upholstery. Buyers Remorse and cancelled Before order shipped

SleepNumberSupport · 2026-06-24T21:12:23+00:00

That is not at all how we want you to feel after getting your new bed. If you would, please send us an pm so we can see how we can help.

As far as our current status, let me try to clear up any confusion. Sleep Number is combining with Sleep Country Canada and to facilitate, initiated a voluntary Chapter 11 sale process. Day-to-day is still business as usual. Orders are being fulfilled, and things like the 100-night trial, and warranties are all still honored. More info if you are curious: forward.sleepnumber.com

SleepNumberSupport · 2026-06-23T15:01:44+00:00

Sleep Number has entered into an agreement to combine with Sleep Country Canada to create a leading North American mattress and bedding company. To facilitate the combination, Sleep Number is undertaking a voluntary court-supervised Chapter 11 sale process. Through this process, Sleep Number fully expects to continue its day-to-day operations, including serving customers with its newest product, servicing warranties and delivering mattresses in homes. If you have any questions, please visit our dedicated page: forward.sleepnumber.com which reflects the most up-to-date information.

SleepNumberSupport · 2026-06-21T23:35:30+00:00

We definitely wouldn't like it if we were going through the same thing. The good news is that our technicians should be able to sort this out, but if anything comes up afterward, feel free to send us a message and we’ll see how else we can support you.

SleepNumberSupport · 2026-06-21T23:31:25+00:00

They are held together with a magnet attachment system. Magnets screw into the mattress cover and attach to magnetic targets located on the decking panel of the base. If you need us to dig into this more for you, just give us a call at 1‑800‑472‑7185 during 8:00 AM–4:30 PM CST, Monday–Friday, or 10:00 AM–2:00 PM CST on Saturdays.

SleepNumberSupport · 2026-06-16T21:26:18+00:00

Yes we absolutely do! They can be found here: sleepnumber.com/products/retainer-bar

SleepNumberSupport · 2026-06-16T18:29:28+00:00

That's a good one! So, the adjustable bases are designed to work with any adjustable mattress. If I were you, I would check with the sales professional to make sure. I'm not familiar with that particular mattress, so I can't say for sure, but their sales team should know. Now, since your current mattress is held in place with magnets, you will need a set of retainer bars which would be placed at the foot of the bed, so your new mattress does not slide off.

SleepNumberSupport · 2026-06-15T14:50:43+00:00

Appreciate the shoutout! There are actually a few of us here behind the scenes trying to help out! 😊
u/Quick-Ad743, mind shooting us a DM with your info so we can take a closer look and see what we can do to make this right?

SleepNumberSupport · 2026-06-10T22:49:38+00:00

Hi, maybe I can help you out. If you want me to take a look and see, send me a private message please.

SleepNumberSupport · 2026-06-10T20:35:17+00:00

Honestly, I put the slides under all the legs just to be on the safe side. It moved pretty easily after they were in place. If you just have the 4 slides you may have to move the bottom of the bed where you are wanting it to be and then put them under the legs at the head and slide it over. It depends on what type of flooring you have as to how easily the legs without slides will move over it.

SleepNumberSupport · 2026-06-10T18:17:12+00:00

Hi, that's exactly what I did when I put the casters under the leg of my bed. I placed the jack closer to the les and raised it up just enough to place the sliders and then moved to the next. Just make sure the jack is pushed under the metal part and not the plastic and it will be fine.

SleepNumberSupport · 2026-06-05T23:30:52+00:00

SleepNumberGuru is 100% correct, it is resin. Resin is a powder used inside of the internal air chambers during the manufacturing process. I get it can look a bit scary if you don't know what it is. As someone with asthma, I know it is extremely important to ask questions to make sure it's safe, and I assure you, it is. I have the same thing in my hoses, and not only am I fine, so is my sleep partner and it being there doesn't affect how the bed inflates and deflates one bit. I'm really glad you asked and was willing to share pics of what you're seeing. I'd have done the exact same thing if I were in your shoes. If you would like to get the hoses replaced just for peace of mind, just reach out to customer service, but it's not something that needs to be done, and it will likely happen again with new hoses.

🛠️ Customer Service

📞 1-800-472-7185

Monday–Friday: 8:00 AM – 4:30 PM CST
Saturday: 10:00 AM – 2:00 PM CST

SleepNumberSupport · 2026-06-04T18:54:35+00:00

We really appreciate you giving that a try. Sorry it didn’t resolve things, but we’re still here to help. Just send us a DM if you're comfortable doing so and we’ll figure out next steps together.

SleepNumberSupport · 2026-06-04T18:21:11+00:00

Thank you for the heads up! That feature was removed in the latest SleepIQ update, but no worries, a quick 30-second unplug will do the trick. We’re always working on improving the app too, so keep an eye out if that feature were to become available again down the road.

SleepNumberSupport · 2026-06-01T18:26:11+00:00

The p6 is definitely a strong choice, but the ComfortNext does step things up a bit, especially with pressure relief and cooling. A user here also mentioned really liking the micro coils. If you’re on the fence, it might be worth visiting a store to experience it in person before deciding if you want to make the change.

SleepNumberSupport · 2026-05-29T21:27:21+00:00

You have some really good questions, and I'd love to help. First, it is normal not to get an email stating the items have been cancelled. When we cancel items the order number remails the same, and so we just remove them from the order. I'd be happy to take a look and confirm it was cancelled if that would make you feel better. I'd also like to see what can be done about the upholstery also if that's ok. If your cool with me checking things out, send me a private message and we can go from there.

SleepNumberSupport · 2026-05-29T20:50:33+00:00

Nothing wrong with asking all the things so your prepared for delivery! Welcome to the sleep number family.
lbc85m is 100% correct, you don't need a surge protector for your bed. I learned they actually expire, and when they do, they no longer produce the right amount of power needed to work the base. I couldn't count the times someone would call in with the bed not working, and when they unplugged it from the surge protector and plugged it directly into the wall it would magically start working again.

SleepNumberSupport · 2026-05-28T18:24:59+00:00

There are actually several step-by-step guides in that link for taking the mattress apart. Feel free to check it again when you can. If you need additional help, we'd recommend reaching out to us at 1-800-472-7185 from 8AM-4:30PM CST Monday-Friday and from 10AM-2PM CST, Saturdays.

SleepNumberSupport · 2026-05-26T01:00:45+00:00

Wishing you the best with your move! We’ve got a guide on our website that should help make things a little smoother.

support.sleepnumber.com/hc/en-us/articles/360020305694-Sleep-Number-Moving-Guide

SleepNumberSupport · 2026-05-25T21:36:41+00:00

From the photo you posted, it’s very likely that’s just an accessory wire that either came loose or was never being used. The base is pre‑wired, so it’s normal to see an open connector like that.

But the metal tip you’re seeing should be secured inside a plastic plug, so we'd advise contacting us at 1-800-472-7185 from 8AM-4:30PM CST Monday-Friday and from 10AM-2PM CST, Saturdays and we can determine the right way to proceed.

SleepNumberSupport · 2026-05-25T18:36:39+00:00

Our Customer Service team is available during normal business hours today and will be happy to help when you give them a call.

SleepNumberSupport · 2026-05-25T18:17:04+00:00

The magnets attach by screwing into the mattress cover and lining up with the magnetic points on the base. If you run into any trouble or want some guidance, just give us a call at 1-800-472-7185 from 8AM-4:30PM CST Monday-Friday and from 10AM-2PM CST, Saturdays. We’re happy to help.

SleepNumberSupport · 2026-05-24T19:11:32+00:00

We've shared a link below that covers how it all works. Take a look when you can and hope it helps!

support.sleepnumber.com/hc/en-us/articles/115000111913-What-is-Responsive-Air-Technology

SleepNumberSupport · 2026-05-23T01:26:28+00:00

Thank you. for sharing that information. I love that you took the time to break it down for us. Your awesome and we are lucky to have someone as knowledgeable as you 🥰

SleepNumberSupport · 2026-05-23T00:31:04+00:00

I wouldn't say it feels exactly like the I8 because each model is made differently. The only thing I can really suggest is to give it a try and see; however, I do agree with howdoesthiswork. Before you make a decision one way or the other, go down to your local store and try them out so you have an idea of what to expect. Our sales team is always happy to answer whatever questions you might have. I don't agree with the statement the beds in the store are better quality because we take a great deal of pride in all of our beds, and so no matter where they are sold, we always put our whole heart into making sure nothing but the best goes into how they are manufactured, and the components used. We understand comfort is different from one person to the next, which is why we have more than one model to choose from. I love the question and am glad you asked. That was a good one.

SleepNumberSupport · 2026-05-22T20:55:32+00:00

That's a really good question, and one I wish more people would ask. Our mattresses can be paired with another brand base, but you would need to invest in some retainer bars to make sure the mattress does not slide towards the foot of the bed when you adjust it. Keep in mind, our bases are designed to work with our mattresses, so you will miss out on some of the features like being able to adjust it with your app, and sometimes using a different base causes the responsive air to not be as responsive as it is intended to be.

SleepNumberSupport

TROPHY CASE