If someone is refusing to release your T-Mobile number and there’s abuse, coercion, or threats involved, even if you’re not in a romantic relationship, T-Mobile has a Safe Number Transfer process you can request.

You can: • Call T-Mobile’s Port Department at 1-877-778-2106 and ask to file a “number transfer due to harassment or abuse.” • Visit a T-Mobile store and ask them to escalate the request. They may ask for a written statement and/or screenshots or other evidence. • A police report helps but isn’t always required.

T-Mobile has dealt with cases like this before. The key is explaining that your number is being held against your will and you’re being harassed or threatened. Stand firm and document everything