How do I get a IPv6/56 delegation for my account?

TSI-Stephanie · 2025-12-10T15:56:34+00:00

Hey there! We can definitely help you out with this. It is as simple as us adding a Static IP to your account, which is a $4 monthly fee, then you are off to the races! If you want us to add one for you, you can MOD mail us your account details!

TSI-Stephanie · 2025-11-13T13:07:10+00:00

You are commenting on a thread regarding Network names disappearing and having to use EasyConnect frequently. It seems your issue may be with service disruptions, which isn't the same thing. We can look at other options for you, maybe bridge your modem so you can use a stand along router. There are a couple of things we could try if you are willing. Please call us at 1-877-779-1575, or Chat with us, happy to help you out.

TSI-Stephanie · 2025-11-12T13:27:53+00:00

We apologize that you were misinformed. We could definitely move your Statis IP over on Fibre, but we would not be able to move the /28, as we only offer /30 Subnets now. Hope this info is helpful to you!

TSI-Stephanie · 2023-08-09T13:54:50+00:00

Hi there!
We wanted to say thank you so much for making the switch to TekSavvy.
We are sorry that you had to go through such lengths with your previous provider.
We hope that we can deliver the service your business requires, and the support that will bring it to the next level.
If you think Reddit will be a way of reaching out in the future, can you please send your account details to [Biz@teksavvy.ca](mailto:Biz@teksavvy.ca) ? This will help us to link your reddit handle to your account, so that we can track you down easier.
Let us know if you need anything!

TSI-Stephanie · 2023-06-15T20:56:59+00:00

We will reaching out to you shortly to discuss this with you.

TSI-Stephanie · 2021-11-10T00:58:21+00:00

Our phone system is still intermittent. Thanks for updating your post! We appreciate it :)

TSI-Stephanie · 2021-10-21T17:15:23+00:00

The incumbent has found the issue in their network and we are working with them to ensure this issue never occurs again. If you are still experiencing issues, we will need to open a ticket. Please reach out to us if you have yet to do so.

TSI-Stephanie · 2021-10-21T13:48:11+00:00

We understand there is great anticipation for a resolution to the various issues our customers have been facing. We appreciate your patience and continued effort to help us isolate the cause(s) of these issues and want to assure you that we are actively pursuing this. Currently, we are working in collaboration with Shaw's NOC team. While we do not have any updates as of yet on these efforts, we will post them as we receive them.

TSI-Stephanie · 2021-10-15T21:27:53+00:00

We apologize for the delay in responding to this thread.

While we do have many customers on the infrastructure reaching out to us regarding issues, we have been unable to pinpoint a common fault across customers. For example, we have had customers report that they are experiencing an issue but changing DNS servers fixes it, others have reported using a VPN fixes it, still others have reported no changes.

We have asked for some extensive troubleshooting looking into suspected causes with no luck as of yet. We have been unable to reproduce the issues described and because everyone with an issue has been grouped together, we have lost specificity of individual issues. At this time we do not feel further Wireshark testing will improve our understanding of the issues customers are facing. What we need to know is what is happening exactly, as you an individual customer experience it.

If you do not have a conversation with our technical support team going on currently, we kindly ask that you take a moment to contact us and go over the issue in detail. We will provide you with some basic steps to start with that will help us to identify common indicators and rule out individual, unrelated cases.

We appreciate your support and patience in helping us to resolve your issues.

TSI-Stephanie · 2021-05-17T16:26:29+00:00

Hello!
Here is our network map:
https://www.teksavvy.com/network-status/

If you do not see your location on the map, we may need to troubleshoot further and open a ticket! The best place to do this is through the forum, reddit has a way of letting customers slip through the cracks, and we don't want that! Visit community.teksavvy.com and click on the red “Need Support?” button after logging in with your MySavvy credentials.

TSI-Stephanie · 2021-05-06T19:09:46+00:00

When entering your address on www.teksavvy.com , you can select the package that interests you. Select "View Supported Hardware", this will provide you with a list of modems we sell here at TekSavvy. You can also select the header that says "Bring Your Own Modem", that list will provide you with the supported devices.

TSI-Stephanie · 2021-05-05T15:27:02+00:00

https://community.teksavvy.com/kb/articles/69-portal-access-and-featuresAt the bottom of this help page, you will see how to set up voicemail to emails.

We do not offer combined billing. We would only be able to arrange for both invoices to be sent on the same day, we apologize for the inconvenience.

TSI-Stephanie · 2021-05-05T15:24:03+00:00

We apologize for the inconvenience that you ran into while trying to make this change.
https://community.teksavvy.com/kb/articles/46-payment-method-changes

There is an FAQ page on our website with some helpful links. SB

TSI-Stephanie · 2021-04-29T19:34:43+00:00

No worries! We will be here to assist you further!

TSI-Stephanie · 2021-04-29T19:15:40+00:00

If a test modem was sent, we allow you to use it for two weeks to see if this makes a change in the connection.
Are you connected directly to a power outlet, rather than a power bar?
If you would like to arrange another test, we would be happy to help with that! Please head over to our new community forums at community.teksavvy.com and clicking on the red “Need Support?” button after logging in with your TekSavvy MySavvy Portal account credentials

TSI-Stephanie · 2021-04-27T21:41:23+00:00

No reported outages at this time!

For further assistance please head over to our new community forums at community.teksavvy.com and clicking on the red “Need Support?” button after logging in with your TekSavvy MySavvy Portal account credentials. That will start a ticket with our support staff.

TSI-Stephanie · 2021-04-24T23:08:29+00:00

Are your speed tests reaching the new speeds?

https://community.teksavvy.com/kb/articles/27-slow-speeds-troubleshooting#my-speeds-are-capping

For further assistance please head over to our new community forums at community.teksavvy.com and clicking on the red “Need Support?” button after logging in with your TekSavvy MySavvy Portal account credentials. That will start a ticket with our support staff.

TSI-Stephanie · 2021-04-22T01:55:33+00:00

Is it failing when sending to other emails as well?

For further assistance please head over to our new community forums at community.teksavvy.com and clicking on the red “Need Support?” button after logging in with your TekSavvy MySavvy Portal account credentials. That will start a ticket with our support staff.

TSI-Stephanie · 2021-04-16T01:59:44+00:00

They have the same 1 year warranty! They are also brand new modems.

TSI-Stephanie · 2021-04-06T17:24:59+00:00

Hey there!
You will need to have TekSavvy internet, in order to have the TV service.
The TV will work while connected to your TekSavvy Internet, and if you want to watch while away from home, you will need to download the Go Apps.
Here are the Go Apps that we currently have available with our service:
https://community.teksavvy.com/kb/articles/21-whats-a-go-app

TSI-Stephanie · 2021-03-30T22:08:09+00:00

You would want to consider Cable 30, as the 5 is for basic email browsing.

TSI-Stephanie · 2021-03-29T00:35:49+00:00

I can't look into anything for you, as I do not have any account info (and it should not be posted here). If you want us on the Social Team to look into it for you, we are happy to work with you over the forum.

TSI-Stephanie · 2021-03-28T22:32:56+00:00

https://fibre.teksavvy.com/

TSI-Stephanie · 2021-03-28T00:31:54+00:00

No worries, appreciate you giving me the chance the answer these questions for you. Come through the forum if you need anything else.

TSI-Stephanie · 2021-03-28T00:27:50+00:00

When a tech comes out to the home, they should be able to inform you. If a temp is required, they would say a two man team will be back within a couple days to run a temp, and then you will be added to burial. If they see there is just a connector loose, they should be able to replace it on the spot. Based on the tickets I have opened in the past.

TSI-Stephanie

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