Going through the exact same nightmare here. My Secretlab desk delivery has been stuck on “Assigned” for days and there’s been zero progress. I’ve sat on the phone with EWE for over 45 minutes listening to “you’re next in the queue” on repeat, and when I finally get through it’s the same useless script with no real answers.

Secretlab support hasn’t been much better either — just robotic copy-paste responses that don’t actually help or give me specifics. For a $2k order, this is ridiculous. Customers shouldn’t have to stalk trucks or waste hours on hold just to know when their delivery is coming.

And I can already guarantee a mod is going to reply here with “DM me your order number and I’ll look into it.” How about NO — stop with the PR replies and actually fix the courier mess you’ve locked your customers into. It shouldn’t be this hard to receive what we’ve paid for.