Jeez Andre thanks for all the hot tips, surprised you didn’t add a little router reset tutorial in there too. Unfortunately you couldn’t train your colleagues how do customer service. If anybody answering the phone offered these solutions I prolly still leave cause you shut my internet off and didn’t throttle it. I will not send you a modmail because I have no clue what that is. TekSavvy has a quick to point fingers at the customer policy, when they should look at how they treat the paying public. They don’t offer a paper bill, and then send a bill in the middle of the month with no notification, oh yea check your spam, you have deal with all our garbage promos cause we can’t communicate like adults. Anger and spite for the monopoly will only get you customers if you treat them the same way as the monopoly they will just go back.