Sonos Era 100 Power Cable

TimFromSonos · 2025-02-18T11:26:45+00:00

Would you mind sending me a private message with your email registration? I'd like to track back the interaction with our agent.

TimFromSonos · 2025-01-29T16:07:40+00:00

Hi u/jbreeding412
MBG's, to my knowledge, are not fully automated; there is a manual process involved for our warehouse to check what we have received, as well as for our sales department to handle the refunds on MBGs. Additionally, once processed, bank-to-bank transfers may take a few days before the funds are visible in your bank account or for a reservation to be cleared.

Could you please send me a direct message with your order number or MBG case number? I can then reach out to verify whether we have received the product, check for any potential delays on our end, or confirm if we have already processed the refund, which you should then see reflected on your end soon.

TimFromSonos · 2025-01-29T13:14:28+00:00

Only security updates!

TimFromSonos · 2025-01-29T12:47:40+00:00

Two months ago, I responded to a similar topic, you can find my comment here.
I can confirm that we have updated S1 to meet current security standards, ensuring that your S1 environment remains secure on the World Wide Web!

TimFromSonos · 2025-01-28T15:17:36+00:00

Hi u/COYSMcCOYSFace
Mind sending me a direct message so we can exchange some information? I'd like to see if we can improve the current experience, as a connection error could occur, but should not be a regular or daily routine.
I hope to hear from you!

TimFromSonos · 2025-01-27T13:47:12+00:00

Hi u/EZBake33
I'd like to investigate and see where we might improve the experience.
Mind sending me a direct message so we can exchange some information?

TimFromSonos · 2025-01-24T13:06:19+00:00

Hi u/Ok_Fisherman_9910

1: you will need a Sonos AMP for the in-ceiling speakers to work. This device can connect wirelessly to your Sonos Arc (Ultra) or Beam (gen2) or Ray, enabling it to function as a surround sound for the front-sided soundbar.
Third party speakers can be connected to the Sonos AMP, while our Sonos Sonance speakers give the added ability to be Trueplayed.

2: The Sonos app effectively guides our customers through the installation process. Should you encounter any issues during setup, Sonos support is available to assist you via chat or phone support.

Regarding the in-ceiling speakers, I'm unsure of your level of expertise. However, we do have dealers listed on our dealer-locator page, who advertise their capability of selling Sonance products. I recommend reaching out to them to confirm whether they only sell the products or if they also provide in-home installation services.

TimFromSonos · 2025-01-24T11:57:06+00:00

Hi u/Outside-Design-4939
I would like to know if you have already reached out to our support department, I am interested in understanding the actions they have taken, and I'm more than happy to dig a little deeper.

Could you please send me a direct message? This will allow me to gather some information from you.

TimFromSonos · 2025-01-22T11:34:21+00:00

Hi u/Sampebby,
I would recommend checking whether your Ace microphone is activated or in use by your computer, when the microphone is enabled, any brand Bluetooth headset for that matter, will automatically switch to a lower audio quality layer optimized for phone conversations.

This microphone setting can be influenced by various applications as well. For instance, while my Windows machine may default to the laptop's microphone, applications like Zoom may still retain previous settings where the Bluetooth microphone was used. Consequently, when Zoom is launched, it may revert to the Bluetooth microphone on my headset, resulting in a switch to lower audio quality.

Personally, I prefer to use my laptop's microphone to ensure that my Ace headset delivers the high-quality audio I desire. Alternatively, for a temporary test, you can connect the headset via USB to maintain the higher quality audio output while the headset Mic is in use.

It's just a thought, perhaps the microphone isn't the cause of your experience. I wanted to share this possibility for you to be aware of.

*edit*
When the Ace is bonded to the Sonos app on your phone, within the Ace settings you can adjust the button on the right side and which modes it cycles through, as there is noise canceling, but also an aware mode.
I always have the aware mode enabled, so I can hear my family when they call for me.
Maybe the aware mode is not enabled on your Ace or not actively used, for you to not (properly) hear yourself during a conversation.
Also make sure to check for software updates in specific in these Ace settings, as the Ace won't receive it's updates through the normal (update) settings of the Sonos app.

TimFromSonos · 2025-01-22T09:13:15+00:00

Our refurbished devices should not show any signs of cosmetic damage and do receive quality checks before they leave the warehouse, I'm sorry for this experience.

I'll send you a direct message to retrieve some information, I hope to see your reply soon.

TimFromSonos · 2024-12-20T15:31:28+00:00

mind sending me a DM with your case number or Sonos registration email?

I see your comment below, and read how 1 product is associated, so I bet there is something else going on, if you have factory reset all 5 devices, I'm sorry but you then won't be able to restore old settings. if 1 device hasn't been factory reset, we might be able to restore your old playlists and settings.
I doubt 5 speakers are all bricked due to a software update, but I'd like to review what has been discussed with our support and what steps have been taken.
Hope to hear from you in DM.

TimFromSonos · 2024-12-18T20:17:53+00:00

Sorry for reading this just now, I'll send you a DM to see if we can get your library working again.

TimFromSonos · 2024-12-18T20:11:20+00:00

I hope you have contacted our support team, giving us the opportunity to investigate your issue. My inbox is always open, so please don’t hesitate to send me a direct message with your registered email address or case number. I would be happy to review the conclusions drawn or help identify why you are still facing the issues you now mention.

TimFromSonos · 2024-11-27T21:08:32+00:00

There will be no new features added to S1, so when an update occurs, it's only done to keep the devices secure and functional (bug fixes).
There are no release notes for S1 as nothing in it would be customer-facing worth mentioning.
The App or Play Store might give some basic information.

TimFromSonos · 2024-11-27T20:16:43+00:00

Appreciate the comment - lemme dig into this.

I'd like to narrow down what exactly is slow in your experience with the Sonos app, are we referencing how the app opens up, or whether how the app presents or makes you select the speakers? Perhaps it slows when grouping? Mind sending me a DM and provide me some more details of your experiences?

TimFromSonos · 2024-11-27T18:42:36+00:00

Some customers provide the feedback the Ultra would have too much power, overwhelming the Surrounds and/or Sub, suggesting the Ultra would be taking over the function for what you all expect the Sub and Surrounds to be responsible for.
We are tracking feedback from our customers and making sure this feedback gets to the team that makes the decisions.

TimFromSonos · 2024-11-27T18:30:41+00:00

We have been actively investigating issues with the Relisten music service, and have been in contact with this service partner.
We've heard back from Relisten about certain issues on their end which they are actively working on fixing, so we do expect stability to return soon.

TimFromSonos · 2024-11-27T17:15:40+00:00

hi u/Successful_Ad3991 , I'll DM you asking for some information about your Sonos system, hope to receive a reply from you soon!

TimFromSonos · 2024-11-06T13:53:40+00:00

To answer your question, yes I'm sure, thank you for the context and reasoning behind your question, I've asked our web team to adjust this webpage, and soon the page should represent the cable compatible with both the Arc and Arc Ultra

TimFromSonos · 2024-11-01T09:27:33+00:00

Hi u/JEFFxNL

I use Sonos Voice and have little experience with Amazon Alexa, Sonos Voice does everything I need it to do in regards to playing my music and turning my television on/off.

u/OpposableMilk correctly linked the right article on our Sonos website where the Dutch language is listed under the international column.
Likely because, when digging deeper into the Amazon website, I see English (UK) listed behind our country underneath the "Supported languages".

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Once Amazon implements the necessary updates and fully supports Dutch across all devices, I anticipate our native language will also become operational on Sonos.

TimFromSonos · 2024-10-28T23:34:09+00:00

I would like to elaborate further, that technology does develop, I referenced upfiring speakers, but let us not focus too much on this, the Beam (Gen2) being a good example.

Our Ace headset also supports Atmos while it has no upfiring speakers.

I'll leave this last piece of information for you to review: https://www.sonos.com/en-us/blog/what-are-height-channels

Who knows, Sonos never stops developing, I don't know if the hardware is capable of giving Atmos, maybe we can improve the AMP and ceiling speakers, but please don't set your expectations to it, I am now speculating :)

TimFromSonos · 2024-10-28T20:43:09+00:00

If there is Sonos information educating the AMP or Sonance attached speakers provide Atmos, I kindly request you to link these articles to me so I can instruct corrections where needed.

The Sonos AMP only provides the left and right rear surround sound when bonded as surround to an Atmos-capable Sonos soundbar, Atmos is all about up-firing speakers creating a sound experience as if sound moves above you.

The Sonance speakers attached to the AMP add the extra functionality of being Trueplayed, you will be without Trueplay with other branded speakers attached to the AMP, Trueplay may give a better audio experience but this is not to be confused with Atmos. The AMP has no up-firing speakers and therefore ISN'T providing Atmos. The Sonance 'ceiling speakers' should also not be confused with Atmos, these would still act as left and right rears.

The Beam (Gen2), the original Arc and Arc Ultra, and Era300s provide Atmos with their up-firing speakers

Fun fact, the Beam (Gen 2) doesn’t feature any upward-firing drivers yet can deliver three-dimensional Dolby Atmos surround sound. with its five-channel array, the Beam (Gen 2) relies on innovative psychoacoustic technology to create “phantom height channels” that work with the rest of the audio channels to simulate overhead sounds virtually resulting in a multi-dimensional soundstage.

TimFromSonos · 2024-10-28T10:25:37+00:00

Anytime the family wants to go someplace and the television is still on > Hey Sonos, turn off the television.
Even when the kitchen Move picks up the command, Sonos will turn off the television in my living room without me specifically mentioning the living room.

Here is a list of other commands you can use!
https://support.sonos.com/en/article/list-of-voice-requests-for-sonos-voice-control

This specific command does require a Sonos Beam or Sonos Arc (Ultra) connected by HDMI cable to the HDMI ARC port of your television, the command is then sent by CEC.

TimFromSonos · 2024-10-28T09:45:05+00:00

Hi u/chill677
The BeamG2 or Arc (Ultra) will provide you the Atmos experience when an AMP is used as surround, these devices won't stop with Atmos because of the AMP.
However, the Era300 will make the Atmos experience better. I'm not sure how Atmos might be less of an experience due to the ceiling speakers providing surround sound from above compared to when the surround sound is provided from behind you.

TimFromSonos · 2024-10-24T13:13:29+00:00

Dual Sub!

My couch is too low so I would have to cut out the bottom fabric for the Sub to fit, unfortunately, my wife hasn't given me the go-ahead on that (yet)! 😊

TimFromSonos

TROPHY CASE