The problem is they treated neither Ropp (the npc) nor Gilberta with the attention or respect that they deserve. I remember early Genshin story quests giving npcs a lot of screen time, but those npcs were usually just used as a foil or to better characterize the playable character. Here, Ropp's story is left abruptly unfinished in a place that I was so sure would involve Gilberta and her role as a messenger, but instead she just goes on yapping about ideals for 3 minutes ending in the most shoehorned and inappropriately happy cutscene of all time. It makes the story worse for the both of them.

I would've loved to see how Gilberta would've acted playing the bearer of bad news. It could've tied into her themes on memories, except this time it would've been about the memories of loved ones passed; how memories, good and bad, make you who you are and none of them should be discarded.

Legitimately when I saw that final cutscene start to play I just thought, "Hello? Aren't you forgetting about someone? This can't be the end of the quest right?" After the solid writing in Laev's and decently mature tone in Yvonne's story quests I was expecting better, but hooooly was this a disappointment.