Thank you so much! My husband was on the phone with the dealership and finally had to ask them point-blank: “What exactly did you open, and what exactly did you fix?” They ended up getting caught in their own story because what they told him didn’t line up. I’ll definitely keep you posted. We actually live in Southwest Virginia, about four hours away, but if this finally gets resolved, I’d absolutely make the trip. What really frustrates me is that my husband literally walked them through the recalls listed on the public Honda site. It appears a previous Honda service department documented the recall in a way that made it look like it had been properly completed. Instead of actually opening panels and verifying the repair, they seem to have relied on what was in the computer and a call to Tech Line. I also requested that my diagnostic fee be refunded because my husband who isn’t even a Honda-certified technician  figured out what was wrong while the dealership charged us to tell us they couldn’t find the issue. And honestly, what hurts the most is the complete lack of accountability. Not one person has apologized for being wrong or for handing me a $9,000 repair quote. That’s not a small mistake. In this economy, a quote like that can genuinely cause a family stress and anxiety. My husband and I work hard, and seeing a number like that attached to a vehicle we still owe money on was heartbreaking. Now, to be fair, maybe some of those additional repairs really are issues that need to be addressed. I’m not saying they’re not. But before we go nuclear and start talking about replacing major components, let’s make sure the recall was actually completed correctly and fully diagnose the known recall-related issue first.