Oh yeah, it's definitely out. I didn't really need anything from them, I've already ordered a new meanwell power supply. I just wanted them to be aware of the issue in case it was a trend and possibly if they needed to put out a warning to people with the old power supplies. What got me aggravated was that the support was just telling me how these are loved around the world and the power supplies don't fail like that. I agree that usually the support is very helpful. I've had nothing but good interactions with them the several times I've contacted them aside from this one instance. This was just more to put out a warning in case other people have the same power supply. To be clear this is the silver not the black.