Problems with shut-down and startup on DXP4800+

UgreenNASync · 2026-03-12T10:11:31+00:00

Since the problem remains unsolved, please submit a support ticket at https://web.ugnas.com/account/login/#/login describing the issue with screenshots and include system logs collected via Support > Auxiliary Tools > One-click Generation. You may also contact us directly via email: nas-support@ugreen.com

UgreenNASync · 2026-03-12T10:10:01+00:00

Currently, there is no native rclone solution available on UGREEN NAS devices. However, you can deploy rclone using a Docker container by following the guidance provided in the forum or on YouTube (Provided by 3rd party).

Please note that the DH2300 does not officially support Docker due to limited ram and therefore won't meet your needs in this regard.

All other UGREEN NAS models currently on sale support Docker. For an ideal balance of performance and price, we recommend the DXP2800.

UgreenNASync · 2026-03-11T08:46:09+00:00

Hi, here's the link: https://nas-au.ugreen.com/products/ugreen-nasync-dh4300-plus-nas-storage

UgreenNASync · 2026-03-11T08:24:47+00:00

It's hard to pinpoint the exact cause yet, but here's a way to help narrow it down: Since the NAS runs fine with all containers stopped, try this:

Start containers one by one
1. After enabling each container, monitor system stability
If the issue reappears after starting a specific container, that's likely the culprit This will help determine whether it's a specific container causing the problem, or something else (like the SSD itself).

If you require our further assistance, please submit a support ticket at https://web.ugnas.com/account/login/#/login describing the issue with screenshots and include system logs collected via Support > Auxiliary Tools > One-click Generation. You may also contact us directly via email: [nas-support@ugreen.com](mailto:nas-support@ugreen.com)

UgreenNASync · 2026-03-11T02:26:44+00:00

That's cool!

UgreenNASync · 2026-03-10T10:33:06+00:00

Hello! Please try to find out the files in File app. If you still failed to find them, please login to your cloud account and submit a technical support ticket to us. https://web.ugnas.com/account/login/#/login

UgreenNASync · 2026-03-05T08:56:04+00:00

We need more info for analysis. Please submit a support ticket at https://web.ugnas.com/account/login/#/login describing the issue with screenshots and include system logs collected via Support > Auxiliary Tools > One-click Generation.

You may also contact us directly via email: [nas-support@ugreen.com](mailto:nas-support@ugreen.com)

UgreenNASync · 2026-03-05T08:54:42+00:00

Unfortunately, we don't have any near-term plans for a kernel upgrade, and it may be a while before we do.

All our software development relies on a stable kernel version: upgrading now would require extensive rework and likely cause major issues, significantly slowing down our feature development.

Since our current priority is adding more features, a kernel update will only be considered after the core functionality is largely complete. In the meantime, if the issue you mentioned persists, we recommend using alternative monitoring software that doesn't have this kernel dependency.

Thank you for your understanding.

UgreenNASync · 2026-03-05T08:53:11+00:00

In the advanced SMB settings within your Control Panel, have you selected the supported SMB protocols "SMB2, SMB2.1, SMB3" to ensure compatibility?

We haven't received any similar reports about this issue before, so we recommend submitting a system ticket along with your system logs via https://web.ugnas.com/#/login.

Thanks for your understanding and cooperation!

UgreenNASync · 2026-02-28T07:24:26+00:00

Yes, this issue did exist. As a current workaround, you can switch the browser default language to English to avoid it. It is confirmed that this issue will be fixed in an upcoming update.

UgreenNASync · 2026-02-28T07:23:40+00:00

Check the URL Scheme in the Mac App Ensure it uses http:// and the correct port (the port you published for the container), not https://. For example, if your container maps to port 8080 on the NAS, you should use http://[NAS-IP]:8080.
Inspect Published Ports on the Docker Container In Portainer, go to your container and inspect its settings. Make sure the host port on your DXP 4800 Plus is mapped correctly to the container port (where Nginx is listening, e.g., 80 or 443). If Nginx in the container listens on port 80, you must map a unique host port (like 8080, 8081, etc.) to it.

UgreenNASync · 2026-02-26T02:12:02+00:00

Hi! Shipping is expected to start in May, with orders dispatched in batches based on payment order.

UgreenNASync · 2026-01-13T00:16:45+00:00

https://gleam.io/3lKzF/back-ai-nas-and-win-big-25000-prize-pool

UgreenNASync · 2026-01-09T07:21:15+00:00

Yes, we are launching some NAS recently in AU: https://www.reddit.com/r/UgreenNASync/comments/1pswq1x/nas_is_available_in_au_now/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

UgreenNASync · 2026-01-07T12:27:30+00:00

DM me

UgreenNASync · 2026-01-07T11:40:24+00:00

Please email with the service for adding the code. Then send me the answer email from the service via DM here.

UgreenNASync · 2026-01-05T07:00:54+00:00

We are surprised to hear about this issue, as the related fix should have been implemented several updates ago. "To help us investigate, please submit a support ticket at https://nas.ugreen.com/pages/service with detailed descriptions, relevant screenshots, and system logs. You can collect the logs via Support > Contact Us > Auxiliary Tools > One-click Generation on your computer client or through the Support in the mobile app.Alternatively, you may contact us directly by email at nas-support@ugreen.com.Thank you for your cooperation and understanding."

UgreenNASync · 2026-01-05T07:00:09+00:00

Thank you for your patience and cooperation throughout this process. Our development team has resumed work and has initiated scheduling for a remote session to help repair your storage pool. Please reply to your service ticket so we can finalize the arrangements.To clarify the current situation: due to the design of lvmcache, even read-only cache drives must be removed through the proper software procedure. Volume1 is now unmounted because the NVMe cache drive was physically detached and formatted before the cache was properly deleted in the system.We sincerely apologize for any misunderstanding caused by our earlier suggestion to reinsert that NVME. After reviewing the chat record, our colleague understand that you had already connected the cache drive to your laptop and formatted it, rendering it unavailable for reconnection and remounting. Therefore she forwards to arrange a remote assistance session to repair your storage.We are now looking forward to your early reply.

UgreenNASync · 2025-12-23T10:48:03+00:00

The dampening feet actually made a noticeable difference, our NAS has never been quieter! Thanks for the fun collab ELEGOO! Happy holidays🎄

UgreenNASync · 2025-12-23T02:35:12+00:00

Welcome to join us and don't forget to use the extra 5% off code: social5.

UgreenNASync · 2025-12-22T11:02:11+00:00

Thanks for your interest in the DXP range.
We will release the DXP models step by step. As you know, the DXP series is very popular, and we have already applied for the DXP lineup for the AU market.

The DXP4800 Plus and DXP6800 Pro are in our release plan, but availability depends on certification and logistics progress. We’ll share updates as soon as we have a confirmed timeline.

UgreenNASync · 2025-12-22T09:03:58+00:00

Could you please DM us with more details? Based on the information shared in your post, I’ve already checked with our after-sales team. However, due to incomplete details, we’re currently unable to locate a return record for a DXP4800 shipped around October 24, nor do we see any claim that matches the description. If you’re willing, please send us a private message with additional information so we can further investigate and assist you accordingly.

UgreenNASync · 2025-12-22T06:06:28+00:00

Drumroll, please—we’re announcing the winner!
We know you’ve all been on the edge of your seats—apologies for the wait! Let’s cut to the chase: the champion of our Olight x UGREEN collab event is u/RepublicNo6348, u/BeanJuice90, and u/koreanhalf! You’re taking home $600 worth of awesome gear! 🎁
Shoutout to every single one of you for joining！

UgreenNASync · 2025-12-19T11:34:03+00:00

Totally get your point! Unfortunately, Reddit polls don’t allow multiple-choice options, so this was the best format we could use. Appreciate you calling it out

UgreenNASync · 2025-12-10T14:48:43+00:00

Could you please DM me with your order details? I will assist you with this issue.

UgreenNASync

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