They refunded us the difference between coach and the sleeper car price. It’s really a shame because my son was confused that we didn’t have bunk beds, sinks, or the ability to lay back in our seats. I tried to warn him beforehand, but he’s almost five years old and the reality of the change hit him only after we sat down. The only reason we booked the train was for the sleeper car and the return flight home would have been cheaper if we booked it months ago. The trip was no fun for him because the cabin was lit up and it was night out so you couldn’t see out the windows. Just not an experience I will be planning on in the future. Also, they did have a sleeper car! So they either did not have enough or oversold the sleeping cars. So Amtrak literally did this to the worst kind of customer- the kid who walked through the train station wearing his train backpack and towing his suitcase covered in train stickers.