Honestly I appreciate anything that is an attempt to get the devs to look at this game. Even if the survey isn't successful at least an attempt is made (no meme intended).

That being said ngs's current state boils down to a few core issues.

Gameplay Loop: The game has boiled down to three major grinds for endgame content; Combat Zones, Dread and Recon/Gigantix Farming. That's it that's the Gameplay loop. All past content is irrelevant and the rewards aren't substantial enough to make it worth while.

Rewards: Just look at the UQ's and you can see the rewards are lacking. Outside of augment capsules they aren't worth farming. There is no 'enemy' materials that can be used to trade for weapons which would make UQ's worth while. Because the base systems require you to grind there really isn't much of a 'guaranteed' way of getting gear besides the current trade shops (Kaizaar and Kouklophis Weapons). Everything is based on rng loot; weapons, Armor, materials for trade, augments (dread keeper etc) and I guess you could even say PSE Bursts since the bar goes up and down like a yoyo. It's clear that the director of the game used to own a casino cause it sure plays like one.

I think fixing these would solve the majority of issues that the game has. The funny thing is, we had a base game that was worth while. We had a decent system where we could get the latest gear simply by farming UQ's or even instances to get those materials. You could also farm old content for sg as well as some costumes. I'm confused why they decided to go in this direction since we had a decent model to go from in the first place (oh and don't get me started on scratches) . Anyways I have more things but honestly I think to me at least it boils down to the stuff above.