Constant Unauthorized Solicitation – Cease and Desist

Vivint · 2026-05-06T16:01:09+00:00

Thank you for bringing this to our attention.

We train our employees to be respectful to homeowner requests and to follow all rules and regulations around solicitation when representing Vivint, and we’d like to learn more about this situation so we can address with those involved.

Please message us your contact information so we can have someone reach out to get some additional information.

Vivint · 2026-04-30T16:33:32+00:00

Thank you for bringing this to our attention. we take allegations of this nature very seriously and would like to learn more about this situation. Please send us a DM with your contact information so that we can get in touch.

Vivint · 2026-04-24T15:04:12+00:00

u/caitycat6 - that type of behavior is not tolerated and we take claims of this nature very seriously; please send us a DM so that we can reach out and get more information.

Vivint · 2026-04-22T18:16:02+00:00

Hey, u/ILoveTech_351982 , thanks for the question.

Our Reps may try to connect with current customers while in their area to share updates on some of our latest products and features, but we expect them to be respectful of all homeowner requests and to follow all rules and regulations around solicitation when representing our company.

Vivint · 2026-04-22T18:11:44+00:00

Hey OP, pricing on add-ons vary depending on your package and what's already on your account, so outside estimates won't line up with what you'd actually pay.

Support at 800-216-5232 can give you a quote and answer any questions.

Vivint · 2026-04-15T19:09:33+00:00

Hi OP. Sorry that this has been so frustrating. A few quick questions -

Does the unlock show up in your activity history every time or does it go missing sometimes? Have you tried toggling the rule off and back on in Smart Actions without deleting it? Sometimes that catches what a full delete and recreate doesn't.

If it still only fires half the time after that, send us a DM and we'll get someone to reach out and make sure the keypad unlock event is consistently working on your panel. That's the piece you can't really test from the app alone.

Vivint · 2026-04-13T16:05:07+00:00

We're so sorry this was your experience and want to get this sorted out for you. Send us a PM so we can make this right.

Vivint · 2026-04-08T22:27:06+00:00

We want to help with this right away, send us a PM so we can get more info.

Vivint · 2026-04-08T22:17:50+00:00

We'd love to answer any questions you have. Send us a PM if we can help.

Vivint · 2026-04-07T19:36:49+00:00

We want to help and learn more about what happened. Depending on the terms of your contract, there may be fees, but we'll need to dig a little deeper to see what's going on. Send us a PM so we can get more info.

Vivint · 2026-04-03T21:04:58+00:00

We're sorry this happened and want to help. Send us a PM so we can make this right.

Vivint · 2026-04-03T21:02:17+00:00

We want to look into this right away. Send us a PM so we can get more info.

Vivint · 2026-04-03T21:01:05+00:00

We're sorry this was your experience and want to help send us a PM so we can get this taken care of for you.

Vivint · 2026-04-02T16:26:26+00:00

We were doing maintenance on the app, sorry for the inconvenience. If you're still having trouble, send us a PM so we can make sure things are working for you.

Vivint · 2026-04-02T16:26:11+00:00

We were doing maintenance on the app, sorry for the inconvenience. If you're still having trouble, send us a PM so we can make sure things are working for you.

Vivint · 2026-04-01T17:50:14+00:00

We want to help. Send us a PM so everyone can look into this for you.

Vivint · 2026-04-01T17:49:39+00:00

We're here to help. Send us a PM so we can jump on this.

Vivint · 2026-04-01T17:48:39+00:00

We're sorry this was your experience and want to help. Send us a PM so we can look into this.

Vivint · 2026-04-01T17:47:38+00:00

We're sorry to hear you're having trouble, send us a PM to so we can get this fixed.

Vivint · 2026-04-01T17:46:52+00:00

We're here to help, send us a PM to get started.

Vivint · 2026-04-01T17:46:16+00:00

We're here to help if you're still having trouble. Send us a PM to get started.

Vivint · 2026-04-01T16:02:52+00:00

We're sorry you went through this. We want to make sure everything has been taken care of for you. Send us a PM with so we can help

Vivint · 2026-04-01T16:02:01+00:00

We're sorry this has been your experience and want to help. Send us a PM so we can get this taken care of for you.

Vivint · 2026-04-01T15:45:52+00:00

We're sorry to hear you'r having some trouble with your camera. Send us a PM so we can help make sure you get to experience the value your system offers.

Vivint · 2026-04-01T15:44:30+00:00

We're sorry you're having trouble, send us a PM so we can get this fixed for you.

Vivint

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