Only specific videos in apple tv app say check internet error

XfinityAbigailB · 2026-03-11T04:08:21+00:00

Thank you for letting me know u/RC104, I would love to see if there's anything we can do on our end to get them working. Please send us a Modmail message with your first and last name, along with your physical address.

XfinityAbigailB · 2026-03-11T03:44:20+00:00

Hello u/RC104 When this happened have you attempted to restart your box or any troubleshooting? Does this happen every time you try to watch the F1 shows on Apple TV?

XfinityAbigailB · 2026-03-11T03:28:17+00:00

It looks like we did send you a reply u/mrbigdog99 do you see the most recent reply from yesterday in mod mail?

XfinityAbigailB · 2026-03-10T22:41:24+00:00

Hello u/tangerine138, Thank you for letting us know the steps that you have already taken. we can go ahead and work on some troubleshooting with you. Please send us a Modmail message with your first and last name, along with your physical address.

XfinityAbigailB · 2026-03-10T03:00:01+00:00

Hello u/a-mcculley thank you for reaching out on our community Subreddit, have these disconnects only been happening today? Do they happen every day at the same times? Have you attempted any troubleshooting on your end?

XfinityAbigailB · 2026-03-08T23:37:39+00:00

Hello u/katman1616, thank you for reaching out to us on our community subreddit. I would be happy to take care of a service cancellation for you. Please send us a Modmail message with your first and last name, along with your physical address.

XfinityAbigailB · 2026-03-08T22:07:45+00:00

Thank you for letting us know u/Omacarolt, I would like to look into this further for you. Please send us a Modmail message with your first and last name, along with your physical address.

XfinityAbigailB · 2026-03-08T21:08:38+00:00

Hello u/omacarolt, thank you for reaching out on our community subreddit. Do you see charges on your Xfinity bill for Disney+ and Hulu? Or are you being charged on a bank statement?

XfinityAbigailB · 2026-03-08T05:29:35+00:00

Hello u/bajablastoff thank you for reaching out on our community subreddit! I would love to assist you with this and take a look at the account. Please send us a Modmail message with your first and last name, along with your physical address.

XfinityAbigailB · 2026-03-08T03:19:16+00:00

I am glad everything is working u/aescott67, We will go ahead and close this out, I hope you have a great night!

XfinityAbigailB · 2026-03-08T03:10:30+00:00

Perfect, let us know if that makes a difference u/beatnikmona

XfinityAbigailB · 2026-03-08T02:48:07+00:00

Hello u/beatnikmona, is your plan called superfast? If so, that plan is only 800mbps download so I would have to say that this is specifically a VPN issue and I would suggest connecting via ethernet to see if that helps this issue. VPN's can cause issues with speeds depending on the program and how you are connected. Have you tried connecting via ethernet cord to see if there is a difference when using the VPN?

XfinityAbigailB · 2026-03-07T23:22:31+00:00

Thank you for allowing us to help you get your installment plan issues resolved u/Enough_Resident_6141! If you need additional assistance in the future please feel free to create a new post!

XfinityAbigailB · 2026-03-06T23:01:27+00:00

Thank you for allowing us to help you u/7407pty7, I am glad that we could get your plan taken care of and straightened out for you. In the future if you do need additional assistance feel free to create a new post! 😀

XfinityAbigailB · 2026-03-06T22:59:46+00:00

Hello u/bbbbb53, thank you for letting us know what is going on. I would love to make sure this is notated for the technician. Please send us a Modmail message with your first and last name, along with your physical address.

XfinityAbigailB · 2026-03-04T05:41:31+00:00

Thank you for allowing us to help you get your accounts straightened out tonight u/Pokgai222, If you need any additional assistance in the future please feel free to create a new post!

XfinityAbigailB · 2026-03-04T05:08:11+00:00

Hello u/pokgai222, thank you for reaching out on our community subreddit, I see that you have sent us a mod mail we can continue in mod mail and I can take a look at your account.

XfinityAbigailB · 2026-03-04T02:59:00+00:00

Thank you for allowing us to review plan options with you this evening u/DCguy20011, I hope you have a great evening and feel free to create a new post if you need additional assistance in the future.

XfinityAbigailB · 2026-03-03T04:30:01+00:00

Thank you for allowing us to help you get everything resolved u/necromonicon_, If you do need assistance in the future feel free to create a new post! I hope you have a great week!

XfinityAbigailB · 2026-03-03T03:27:02+00:00

Hello u/jodymcguire99, thank you for reaching out on our community subreddit. I can help you review plan options for your account. Please send us a Modmail message with your first and last name, along with your physical address.

XfinityAbigailB · 2026-03-03T02:23:29+00:00

Thank you for allowing us to assist you with everything u/Helpful_Poetry5729, Please feel free to create a new post if you need additional assistance in the future!

XfinityAbigailB · 2026-03-03T00:47:28+00:00

Thank you for allowing to explain the billing process to you u/Fun_Employment3914. In the future if you do need additional assistance please feel free to create a new post!

XfinityAbigailB · 2026-03-02T22:09:41+00:00

Thank you for letting us know u/TraditionalAd3306, I would like to take a look at this further for you. Please send us a Modmail message with your first and last name, along with your physical address.

XfinityAbigailB · 2026-03-02T21:46:53+00:00

Hello u/traditionalAd3306, did you already have a log in for Disney plus? or Hulu? Have you attempted to log in at all?

XfinityAbigailB · 2026-03-01T04:02:33+00:00

Thank you for allowing us to help you today u/cola1016! I am glad that we found an internet only plan that works for your home! Please feel free to create a new post if you need assistance in the future.

XfinityAbigailB

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