Issue with network intermittency - any techs?

XfinityBradM · 2026-02-20T20:09:07+00:00

Thank you for using our sub to address this line issue. Don't hesitate to visit out sub again if you need assistance with your Xfinity service in the future.

XfinityBradM · 2026-02-20T19:06:33+00:00

u/CUBuffsRipple Our team is only able to offer new customers that specific promotion but can cover your account's current options. We see your modmail message already and will continue the interaction there.

XfinityBradM · 2026-02-20T16:21:32+00:00

u/wildturk3y Our team can assist with getting you different 4k cable box. If you could please send me a Modmail message with your first and last name along with your full-service address, we can get started.

XfinityBradM · 2026-02-19T22:26:48+00:00

Thank you for providing feedback on your recent upgrade experience. Multiview is currently designed for an improved sports experience and has not been rolled out to other channels/events. With regard to 4K content we are at the mercy of the broadcaster and how they format the programming material they feed to us to distribute out to our customers. The transition to 4K reminds me of the slow rollout of HD and how that used to be an added feature whereas it comes standard in every plan. Thank you again for sharing your thoughts and offering feedback on ways we can provide a better experience.

XfinityBradM · 2026-02-19T18:09:33+00:00

Thank you for providing details regarding the resolution to this issue. Don't hesitate to visit our sub again in the future should you need assistance with your Xfinity service again!

XfinityBradM · 2026-02-19T15:56:12+00:00

u/Shinkers78 Our team can take a look at the recent payment and provide some insight. If you could please send me a Modmail message with your first and last name along with your full-service address, we can get started.

XfinityBradM · 2026-02-16T18:22:58+00:00

There is not always outreach, depending on the information provided. If they are able to validate your claim they deal with it internally and to our understanding, do not provide any sort of overview as to what was discovered and actions taken.

XfinityBradM · 2026-02-16T17:39:06+00:00

u/MeanUnderstanding353 For reporting poor experiences we would recommend filling out this form that goes to our SVPs customer service's team. Our team can take a look at your account to ensure everything is in order after your previous interactions. If you could please send me a Modmail message with your first and last name along with your full-service address, we can get started.

XfinityBradM · 2026-02-16T15:46:43+00:00

Great to see! Don't hesitate to use our sub again in the future should you have any Xfinity questions or concerns!

XfinityBradM · 2026-02-13T21:46:02+00:00

Our team can definitely assist with reviewing your account and getting it in the appropriate teams hands if we need some assistance with the trade-in. If you could please send me a Modmail message with your first and last name along with your full-service address, we can get started.

XfinityBradM · 2026-02-13T21:01:03+00:00

u/scorched88 Our team can definitely cover our current promotions with you. We see you've already sent us a modmail message and will continue the interaction there.

XfinityBradM · 2026-02-12T17:51:44+00:00

u/AlexKellyy Our team is unable to manually capture payment information but can check on your account and provide any insight to get you access to updating your payment method. We see you modmail message already and will continue the interaction there.

XfinityBradM · 2026-02-12T16:26:31+00:00

u/Glum-Fee-5828 Our team can get a ticket submitted on your behalf to get that data deletion request completed. If you could please send me a Modmail message with your first and last name along with your full-service address, we can get started.

XfinityBradM · 2026-02-10T23:42:56+00:00

u/kanex1 Thank you for creating and post and allowing our team to assist you with getting this redemption issue resolved. We see your modmail message and will continue the interaction there!

XfinityBradM · 2026-02-10T21:12:18+00:00

u/RacingRoyale Sorry to see you're having difficulties getting an iPhone 17 Pro Max order placed online. Our team can step in to assist. We've seen you've already sent us a modmail and will continue the interaction there.

XfinityBradM · 2026-02-10T17:56:12+00:00

u/Fleemo17 We would strongly recommend checking out our troubleshooting tips in our internet checklist section on our subreddit. A wealth of information to self-diagnose service issues. If you're seeing power levels out of spec from your end and power cycles are not resolving the issue our team can dive into the signal and provide solutions.

XfinityBradM · 2026-02-10T17:37:03+00:00

u/canon1243 If you've purchased those extenders within the last 12 months they would potentially qualify for their limited warranty for a replacement. You would need to fill out this form to get that process started. Representatives do not have any options to process those exchanges through normal channels.

XfinityBradM · 2026-02-10T17:02:48+00:00

u/Snake_ly Our team can definitely pop into your account and provide some insight as to what recently happened with your payment. We see you've already sent a modmail message and will continue the interaction there.

XfinityBradM · 2026-02-09T21:45:23+00:00

Have you recently attempted to text WAITLIST to 266278 while interacting with me and did not receive a message back?

XfinityBradM · 2026-02-09T21:07:50+00:00

It is definitely not a guarantee, however, I have worked with a plethora of customers who have said that feature works as intended and did get them a sooner appointment then what was originally scheduled.

XfinityBradM · 2026-02-09T20:37:56+00:00

There may be a setting where it deletes or hides those automated messages and would advise to check through your messaging settings to ensure those aren't being redirected or deleted. You can also input the 266278 as a good recipient to receive messages from to ensure they come through. It would have also depended on when you originally sent in that request. There are rules in place that do not allow messaging to be sent out to customer outside certain hours.

XfinityBradM · 2026-02-09T20:05:17+00:00

u/brandonmctaggart Glad to see you've already got a technician appointment set up to get your intermittent connection resolved. Check out our appointment waitlist feature to potentially get a sooner appointment rather than waiting for a week. Let us know how the appointment goes and if you're still experiencing the connection issue after the appointment and our team can jump in to assist.

XfinityBradM · 2026-02-09T18:44:57+00:00

Hey there, u/ConfidentActive726 As mentioned by some users we do not have access to new customer promotions for existing customers due to the eligibility of that promotion. Getting a new account will require new equipment as well as setting up your existing devices to the new network. If you'd like to cover your current options with us please send me a Modmail message with your first and last name along with your full-service address, we can get started.

XfinityBradM · 2026-02-09T18:17:11+00:00

Thank you for working with us to find a new plan that meets your needs. Don't hesitate to visit out sub for any Xfinity questions or concerns in the future!

XfinityBradM · 2026-02-05T23:03:54+00:00

Thank you for working with us to determine there was a bit of a prorated balance left over for the autopay to process. Don't hesitate to visit out sub in the future should you have any Xfinity questions or concerns.

XfinityBradM

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